Pledoo Casino - general discussion (page 2)

Hello.

Yes casinos have strict rules regarding deposits and withdrawals. But I am notarially authorized by the account holder.

Major banking institutions, mobile operators, electronic banking systems and others accept a power of attorney. And some casino that lied to me and hundreds of other people not to accept it.

However, I filed a complaint and to CEG

It also happened in other casinos that she deposited with my bank account.

She recently made a deposit with my credit card. She won money but of course the withdrawal was denied. After contacting the security department, they only asked for a copy of my ID and that it says I authorize the person to deposit with my payment method.

2 hours after the document was sent, the profit was already processed and sent.

The casino takes all these measures for protection. But once there is a Notarial power of attorney, what is the problem?

In my opinion this is not a fair casino. I have read many complaints and negative reviews against Pledoo. I think my fiancee is right about that. And he should continue with the complaints so that there are no more suffered.

Hello.

I feel you are well aware of how casinos work many are different in a wide variety of aspects. One casino would be happy with your fiancee's ID photo, others will not. Even the KYC may differ based on your country and the license the casino holds.

Once you feel the casino is wrong, the complaint is a good step. Not sure whether the CEG will step in though.

Wish you a quick solution!

Hello there,

what I just replied to your fiancee seems suitable for you too, I hope 🙂.

The way I see it, Pledoo was not entirely happy with the power of attrony. If I'm not mistaken, your fiancee was aksed to provide another version. I'm not familiar with details, but I would guess we need to know what issue casino seems to have with the document.

Generaly speaking, it's always better to use only your own payment methods - that's what Terms and Rules say too. I would prefer to avoid such complications in the future.

I found the following article regarding the license of casinos in Curacao.

Online casinos with the Gaming Curacao license enjoy the lack of proper control meaning that they can treat players as they wish.

If a casino with this license does not pay your winning (asking tons of new documents, canceling withdrawals etc.), then you need to accept the fact that you have been scammed. The Gaming Curacao commission won’t help you as they don’t really care except for getting license fees from the casinos.

I noticed that there are many casinos that are licensed or not licensed in Curacao. And yet, is there any authority that can impose sanctions or close a casino.

Or do the Curacao casinos have the right to do whatever they want?

Is this legal?

Hey there.

This "article" sounds more like someone else's opinion. If you want to understand the regulations, I'd go directly to the official source instead:

https://www.curacao-egaming.com/ceg-academy/#section-rules-and-regulations-on-aml

Allow me to quote from one of my recent posts regarding licenses:

I read some articles about how to acquire the Curacao gaming license recently - mostly advertisements, this one describing the advantages explains a lot, I'd say:

"Many online gambling operators have chosen to make Curacao their home because of the region’s fast and cost-effective licensing process.

Curacao is a stable country compared to Costa Rica, and unlike Malta and Cyprus, Curacao is outside of the EU, but still within the Kingdom of the Netherlands.

Curacao is also seen as an attractive destination for e-Gaming companies due to the simplicity of its gambling laws. Only one license is needed for any type of gambling operation, enabling registered companies to effectively run an online casino or sports betting platform.

Obtaining an e-Gaming license in Curacao is also significantly less expensive than in other parts of the world. When you combine this with the fact that Curacao is a modern, high-jurisdiction state with innovative IT infrastructure and an attractive tax system, this makes Curacao the perfect location for your e-Gaming company."

Additionally, there is a master license that allows companies to license all brands just under one license (this is the way I feel it works - can be complicated though), sometimes it makes players nervous, because the master license owner may actually be a different company that is stated as an owner in terms and conditions.

I'm not surprised players occasionally report being treated worst in licensed casinos. Sadly, some players see the Curacao licensed casino as much more dangerous places than the unlicensed ones.

To your question: If the official regulator fails to regulate, even the licensed casinos can do what they want. Normally, only the unlicensed ones are not bound by any regulations and are virtually untouchable.

Thanks for the reply.

However, I am of the opinion that players from Bulgaria are not welcome in casinos licensed or not in Curacao. I have read many articles in which Bulgarian players complain about casinos in Curacao.

However, everyone chooses where to bet. My personal opinion is that things are easier in casinos with a local license.I mean about withdrawals, verification, deposits and communication with support.

I'd also recommend playing in domestic casino, but I think the issues in Curacao licensed casinos have nothing to do with Bulgaria. It's a simple fact that there are many bad casinos licensed in Bulgaria so there's also a higher chance that you'll hear some bad stuff from players about them.

Then what's the best online casino in Bulgaria according to you?

Good evening to the forum

I received an email from Pledoo's finance department that their payment provider was involved in illegal activities and they never received some deposits I made in December and they want to refund the money I deposited but never received.

Has anyone else received this notification? Is it safe to contact them and assume they are telling the truth?

Hello there!

That is most disturbing. Honestly, I'm surprised the casino shared such information willingly.

I guess it's safe to contact the casino, though I would personally take a break with any deposits. Can you share the exact transcript of the email? If so, you can do that as a printscreen. Still, I would prefer English, if a different language was used, please copy and paste the text into the body of the post, so we can all see the automatically translated version.

Thank you very much! In the meantime, I'll let my colleagues know.

Σας παραθέτω την επικοινωνια

Hello Georgios, 

We are writing to you regarding the transactions you made to Pledoo in December. 

For the Total sum of 162,53 USD

To put it simply - the payment system provider (which is an outsourced service) that processed these transactions has been involved in illegal activities and the money didn't reach us. 

After prolongated discussion with our legal team, we have made a decision to inform customers about this issue. 

We are not requesting this money from you. Even better; you can receive your money back! 

The facts are as follows: 

- money goes back to you or no-one gets the money

Are you informed about charge-back process and how it works? We will be glad to help you with it. 

For additional information, please respond to this email. 

Μετα τους ζήτησα λεπτομέρειες και μου έστειλαν αυτο

Hello George,

Thank you for getting back to us. 

Let's start with the most simple step. What is a charge-back?

A chargeback—also called a "reversal"—is the return of credit card funds used to make a purchase to the buyer. Usually, this procedure needs to be applied when a fraudulent attempt has been made by the product supplier. In this case - the payment system provider.

For now, we would recommend asking your bank's support department on how to proceed with a charge-back. They should be able to explain to you the process in great detail.

Additionally - please send us your bank statement with out-going payments from 17.12.2022 till 31.12.2022 (the time frame when the transaction happened). We will pinpoint the specific transactions that need to be applied for charge-backs and arrange documentation that will help you with the procedure.

And when I asked them if I should worry about the security of my account, they told me this

Hello George,

You can rest assured that your bank account is completely secure and

only you have access to it.

This problem only affects our project.

Please follow the instructions sent to you in the previous letter if you

are interested in a refund of the funds in question.

Hello gkara2022,

Thank you very much for sending this email conversation. It's a little strange, but I believe some customers might find it useful. 🙂

Hey gkara2022.

I truly think a little explanation would help here. Care to share your concern, or at least what are we looking at and why? 🙂

I'd guess you are concerned about security. I just can't puzzle how e.g. the chargeback fits in there.

Will wait for a hint.

Hello,

I have a withdrawal pending for more than 7 days, the casino tells me that the slot manufacturers are checking to see if the winnings are legitimate.

I would also like to add that I didn't take a bonus but only deposited with my real money.

Attention I would like to warn everyone to play in this casino, the live chat points to Serurity@pledoo.com, but they often don't write back for 2 days and say that they are sorry and that they have so much to do.

I really warn you against depositing in this casino, you better throw the money out the window.!!!

Stay tuned for further proceedings, think I'll take legal action.!

Greetings

Dominik

Hello,

I don't quite understand the answer to my complaint.?

Sorry dominik

I accidentally didn't hit reply to Radha. My answer was for her.

Anyway, yours is also very strange..

Hello Dominik.

It must be annoying, I get it. Sadly, as was explained in your complaint, this is a standard procedure, and for that casino needs some time. Some checks are quicker, well sometimes the casino does not work effectively.

At this moment, try to stay calm. Wait for the casino to finish the check and finalize the verification. No payments will be processed until the KYC has been completed.

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

There is still some time left.

Hello there.

Well, I probably lost the reply. Would you be so kind and respond to me again?

I'll gladly reply 🙂