Pin-Up Casino - general discussion (page 2)

Sadly, what you've just described goes in hand with our review:

"Responsible gambling tools: Very bad"

I'd say that all real funds should be returned and after that the account should be closed. Do I get it correctly that you are somehow allowed to play restricted games?

They charge you automatically...

Hello,

based on your complaint, I can see that your deposit has not arrived in your casino account, and the process of getting the "lost deposit" was well, quite unfortunate.

I'm honestly quite confused, it has been 2 months now and I feel that the conclusion is still far away. Do I understand correctly that contacting info@paysafecard.com is not an option because you used a different payment - sort of a direct one - for the deposit?

You also wrote that "Well, I give up, I thought that Casino Guru was going to be cash, Pinup again without caring about my case says that it is paysafecard, when the one I debit is "cash payment" there is nothing to do here, justice will be done otherwise."

Sadly, it seems that the letter of confirmation, you asked the casino to provide, so the money in return to your account, is on the other hand, not possible to be created by the casino's payment provider.

Well, quite an issue 🤔

Any chance that we can help you somehow?

The PIN UP website is DISHONEST. I had a problem with a slot (right at the time of the bonus round).

Support asks for a video of the problem.... WHICH PLAYER IS RECORDING THE SCREEN ALL THE TIME?

Turns out I managed to record the problem this time: it can be seen on youtube (link below)

https://youtu.be/jK7b0a0Lolw

This is a DISHONEST way of not solving problems and stealing our money.

To make matters worse, I asked several times for some contact with the regulatory authority and they do not inform me.

Hello,

so you experienced sort of a technical bug while playing bonus rounds, annoying.

According to your re-opened complaint, the casino is asking you about the browser catches. Please update the complaint, feel free to use this link.

I failed to comprehend whether the previous bug was solved and now it occurs again, or whether it is about the same technical issue, though.

I have sent my documents to pin up twice to verify my account and both times they have deleted them...

If they responded quickly to the requests, there wouldn't be such a problem, but after investigating I found out that it has taken several months to verify an account...

So what am I supposed to do if every time I have to leave the page they are going to delete my uploaded files?

I'm sorry, but I probably do not fully understand the issue.

It has taken several months to verify your account, yet all documents are constantly being deleted each time you leave the site. Is it correct, please?

Is your account truly verified?

Good evening. I wanted to withdraw my money and it tells me my account is not correct. Could you explain why?

Hello!

Despite the fact we are not the casino's employees here, I will try to help you out with that. Are you sure you're using the correct login details? I know it sounds trivial, but it seems something is not correct.

Feel free to provide a screenshot showing the error and under what circumstances it occurred, if you may. That would be helpful.

I'll be here.

My account hacked and my money lost by hacker 54k inr but they not give my money refund

So you believe someone played out the balance you had on your casino account?

Yes . by whole blance gone. I complaint casino but they refuse to refund my money . i want refund my money

This is sad indeed, yet I'm quite convinced you can't prove it was not you who lost the balance, can you?

The same goes for the casino, as far as I can guess.

According to the complaint, you believe the casino is involved in this. Well - in this case, I suspect we wait for the complaint to develop to another stage. Proofs will be extremely important, I'd say.. 🤔

Wish you luck!

Yes i proved that i am not involved .Please solve my problem and help me to return my money back

You've proven that? May I know how did you do that? I believe that is extremely handy information.

Sadly, this is a forum, thus, no way I can speed up your complaint - it's a completely different process.

Regarding your complaint, I see it needs your attention, namely, your gaming history is necessary to proceed.

Use this link to update the complaint, please.:

https://casino.guru/pin-up-casino-player-s-balance-disappeared

Scammers do not pay me my withdrawal more than 15 hours waiting. Terrible support. I do not recommend using this scammer casino. They are thieves dedicated to stealing your money, they say we are processing your request, lie they are withholding the money because they do not pay and they are thieves

I confirm they are scammers, I have been waiting for more than 14 hours for my withdrawal that I made through the usdt trc20 cryptocurrency network, I contact support and the only thing they can say is wait 1 hour wait 4 hours wait 9 wait 24. Not a fiasco use, they can have everything verified, do things right that they will not process your withdrawal because they are scammers. If I could, I would report them to pinup but I don't have their contact address

How about calming down for a few moments? The way I see it is far too early to call any casino a scam. What makes you think you won't get the money? Sometimes even the crypto transaction is not instant, you know?

Take a deep breath and explain what makes you so worried, can you do that?🙏

It's a scam, more than 24 hours have passed, I contacted support and they told me to wait 6 to 12 days for them to pay me. Scammers they are. Stop defending these scammers.

Ok, you're in a rage, 6-12 days are quite a long time - no argument. Have you been told what the reason is?

Yet it does not support your idea about scamming, I'd say.

Care to share which payment option is currently so delayed? You may actually help other players in similar situations to make more informed decisions.

Thank you!