Pin-Up Casino - general discussion (page 6)

So you have done the right thing to file a complaint where our team will try to get this issue solved as soon as possible and in the best possible way.

Were you in contact with the casino regarding this at all?

I went in and they said it wouldn't unlock.

Alright, so now we need to wait for our complaint team if they will be able to get in contact with the casino and then solve this issue of yours.

Hopefully, this will happen soon and you'll be able to withdraw your money. If you only have one account at this casino and you did not open a second one, there is no reason for the casino to keep your money, in my opinion. 🤷‍♀️

Do you have any updates for us by any chance?

Hi guys, no response from them because as I sent in the print they said it was blocked and there was nothing else I could do. so I'm looking for you to help me because I need this money.

Thank you for the update. Please try to update your complaint where Nick needs some additional information from you so he can move forward with it.

Keep in there, and we'll wait for the outcome here.

Very expensive games and they don't pay

Hello, how do you think the games are expensive ? Maybe it's just a translation error, but you don't pay for games. Do you mean they have a low RTP for you or something else ? Feel free to say more if you want. 

Good evening, the pin-up casino has been holding my funds for almost 2 months, and they also blocked my account without warning because I took a few days to respond to an email (in their terms and conditions, it specifies that it is 1 month, not a few days).

To this day I have sent everything they ask me for, from facial verification to all the account statements that show that I have deposited money through "PagoEfectivo", however they continue to retain my funds of almost 400USD, I need help please.

Hello,

It's great you have found this forum and shared your issue here. We are always eager to help players in difficult situations. To achieve that, we provide a highly specialized team focused on resolving players' disputes. What it take on your side?

Let me provide some quick hints:

Submitting a complaint is free of charge for anyone

To submit one, you only need to activate this green hyperlink 👈 nd go for "submit a complaint"

Follow all the steps; bear in mind that you should provide all the relevant information and attach any evidence that supports your claims. (That said, please refrain from providing unnecessary details that may actually make it harder for us to process the complaint.)

Once the complaint is reviewed by member of what we call a First Response Team, it gets published on the website. Perhaps this guide will also help you understand the following steps 👈

I imagine we are all quite curious to know why the casino decided not to pay out? Is there some additional or perhaps security verification ongoing? I'm asking because you mentioned a one-month deadline; from my experiences, it's usualy for non-standard investigations.

Don't hesitate to share more with us.

Excellent, you can upload a photo.

Yes, you can 🙂 !

Aside from liking posts you found most interesting or useful, you can also start your own discussion about any casino you have got in mind.

I like Casino GURU.

And I come to learn. And if possible, to share experiences. And to read those of other people.

Example: If I have a bad experience at a casino, I come here and look for other users' opinions.

I have a question. Regarding the bonus section

At the end there is a question about... If the bonus worked for you.

Thumbs down. It gives you the opportunity to give an opinion.

I wanted to give the thumbs up but with an opinion.

To highlight something positive. But he didn't give me that option.

What can I do to give a good opinion to a particular casino that surprised me VERY PLEASANTLY?

And what do I feel is important to share?

You can always write your own user review about casinos you have played at. I can see that you already found that out, and thank you for that.😉

How is your deposit going, by the way? Has it been sold out already?

Not dispo for Canada/Quebec update the casino desc please

Hi there, and thanks for the effort!

Do you know you can do that right away? Just inspect the "overview tab" for this feature:

Speaking of which, may I ask what the "dispo" and "desc" stand for, please? Thank you in advance for helping me avoiding mistakes. 😉

nNxt time i will send you screenshots like this.