Pin-Up Casino - general discussion (page 5)

Radka friend, as I explained above, the casino still does not want to activate my account, much less release the funds I have in it, even though I send my account statements showing the movements I made in the casino. (all for the pretext that the plastic number is not displayed, as I already mentioned, the bank tells me that the plastic card is not included in the account statements since it can be lost, misplaced or the chip stops working, it is just a plastic and only the plastic is included visa included in my bank account to be able to make purchases from my account)

But I repeat in the account statements you can see the movements in the casino

I expose the deposits to the pin up casino framed in black, one of 50, another of 500 and another of 450. In this other one a deposit for 1,760 pesos, and I send the captures from the pin up casino

I am really sorry about this long going situation. Unfortunately we, here on forum, after all the advice given to you, can not do much more. I would strongly suggest you to file a complaint with our complaint team, so they can have a better look into your case and help you out with it. I will put the link here, again, where you can easily file a complaint. Please let us know how have you decided and if you need any assistance from us.

Today at 9 am central Mexico time I saw that message in my tray thinking they already released my account but no, what they did was block it. The message says verbatim (Your Pin-Up account has been blocked.)

They already blocked the account, I can no longer access my account, this is how the Pin-up casino works, a real scam.

Thank you Romi, I hope it helps to raise that complaint and above all that they lower the rating of this casino (it was because of that rating that I decided to open an account at this casino) it really is a scam.

Now I write with the chat of the pin-up page and they gave me this reason why they blocked my account.

I:

I asked why they blocked and they answered the following.

THEY:

Thank you for waiting for my response. 🤗

THEY:

We reserve the right to suspend your access to the Website and block your account at any time without prior notice if we detect any suspicious activity associated with your account. In such case, we will have no obligation to refund or offset any funds remaining in your account balance. We reserve the right to report any such activities to the relevant authorities and you agree to fully cooperate with us in investigating such activities.

I ANSWERED:

What a suspicious activity if I am a 60 year old housewife.

And what are they asking me now to get my funds back?

THEY:

I understand the inconvenience, but this process is carried out by a specialized department through which you are communicating by email, we can also verify that the response period is 3 days, there is still time for them to respond to you in that period, therefore I would ask you to please wait and be a little more patient, so you get a response, hopefully positive for you.🙏

-------------------------------------------------- ----------------

That is the last email I had yesterday in contact with the casino support and for the first time they sent me something different giving hope that they were going to pay me and today they blocked my account. I write the last email of the capture for translation.

Hello Maria!

Thank you for contacting Pin-Up support. We value your request and appreciate your patience! Your request has been referred to a specialized department. Please note that the approximate response time is 3 days from the date of receipt. We also inform you that sometimes deadlines may be extended.

Sincerely,

PIN-UP Support

---------------------------

Well I'm going to wait those 3 days, if not longer, I've played at bet365, Caliente, Codere, Onlinebigbola, betcris and believe me this casino is the worst of all,

They even treat you as a criminal or make you understand that you are suspected of crime, that's why they blocked your account, when I am a 60-year-old person and all those pretexts when they block your account, but they offend you (who are they to treat a person as suspect of crime or imply that, if it is a serious crime to accuse a person or doubt a person, they are not the authority to do so). And that is a crime, without evidence. God, what a disastrous casino and the worst.

They are the criminals. As a motto says, the lion thinks that everyone is of his condition.

And if I write it is to tell my experience and do not play in this casino.

Ok, today they had the courage to tell the truth, I have invented that the account belongs to someone else and that they falsified papers, since my account statement has a QR code from the bank to verify that it is real, they are scammers.

The casino answered me now:

Hello!

Your account has been blocked for violating one or more clauses of the User Agreement, in particular clause 7.11. "It is prohibited to present falsified documents or documents that actually belong to someone other than the actual owner of the account during account verification or other verification activities carried out by the Site Administration. Without a doubt, the Site Administration will consider such actions as fraudulent and we will be forced to immediately deny access to the services website and block your account."

The account cannot be unlocked.

Sincerely,

PIN-UP Support

-------------------------------------------------- --------------------------------I answered..

The bank account is real, from there I sent funds to the casino and I received withdrawals from you, my name is real and my person sent my identification, I am the only owner of the account, what else can I say in my favor and so that they return my money.

----------------------------------------

If they claim to be legal, they should ask me for a selfie so they can verify that it is me and return my money, although they already say that the account can no longer be recovered.

They are scamming thieves and I hope this page has the courage to lower the rating of this casino, honestly it is very high for the type of casino that is so disastrous and thief.

I have already uploaded the complaint and a review. I hope you can support me in recovering that money. Thank you, girls, Romi and Radka, for supporting me and, well, I already lost the money in the most miserable and cruel way that exists in a casino.

Pin up casino thief. No words for the disastrous and miserable casino that it is.

Hello again. We are very glad to help and I hope our complaint team will be able to bring your complaint to the best resolution possible. I am really sorry you have to go thru this situation and thank you for all the updates you gave us.

When it comes to the review you have written about this casino, just bear in mind please, that it will be looked at only after your complaint will be closed.

For now, just stay patient please, and try to update your complaint whenever possible. Keep us also informed about any news regarding this case.

Romi and radka the casino solved my problem and paid me the money that was in the account. Thanks to this Guru Casino community for supporting both casinos and players.

I take back everything I said about pin-up since I liquidated my money, only if the customer service improved because without this casino guru community I would not have seen their mistake and I would have lost my account and the money.

Thank you for this really great news. We are always here for you and glad to help anytime.

Feel free to write a review for this casino describing your experience. It could be really helpful to others. Use this link if you wish to do so.

For those looking for a realistic gaming experience, offers a wide range of live dealer games. Visit https://pinup1.in/ and enjoy live games such as blackjack, roulette and baccarat with professional dealers.

Are you a regular there? You could write a review describing your experience at this casino if you are interested. Here's the link.

HELLO, I've had an account at Pin Up for a long time, I'm an active player, but lately I've been having problems with the platform, I made a withdrawal, it was cancelled, soon after my account froze, I can no longer play or withdraw my winnings, now I contacted the chat, their answers don't clear my doubts, I've already sent the documents they require (bank statements) and none of my problem has been resolved, if it's for me to be safe, this whole issue will rate 10 to the casino, now if it's To prevent my withdrawal, I no longer recommend pin up

Hi, according to what you describe you are going through account verification. Are the documents you sent still being checked by the casino? Have any been accepted or rejected ? I would say that this might be the reason why you have an account frozen and until you pass verification it will probably remain that way. How long does it take for the casino to check the documents ? 

Please let me know and we will see what can be done. For now, please be patient. 

Hereby I would like to share my experience of the online pin up journey. It does not pay the withdrawals, they have me waiting for like 21 days to give me a withdrawal of $800 pesos. I sent them my withdrawals from my bank account and proof of my withdrawal on July 3, 2024 to collect the recharges, they are fast but to pay they are terrible

Hello. Sorry to hear about the issue at this casino.

May I ask you a few questions to understand it better, please?

Is your account fully verified now, and when exactly did you request the withdrawal?

If you believe that it is going nowhere, I would suggest you file a complaint here, and our team will try to help.

Please follow this link and provide all the details regarding this issue. We'll wait for your reply.

i bet on casino, then other bets on other markets, i changed my device because the previous registered one had a problem, they blocked my account claiming duplication, i have more than 5k in the account i want my money.

Do I understand correctly that the casino has blocked your account due to the multiple accounts?

Did you open more than one account there, are you aware of something like that?

Try to provide more details to us, please, and hopefully we'll be able to help.

i only opened my account, they are claiming that i used multiple, the history there has casino, sports, simply blocked overnight. blocked on 20/07 at night, after i used my cell phone on wifi in another city where i was working.