Pin-Up Casino - general discussion (page 7)

9.1 still for a russian scam site that doesn't pay its customers.

What happened?

Won lots of money 2+ years ago.

They asked endless documentation. And I do mean endless.

id, phone bill, internet bill, power bill, water bill, crypto account info, computer info, days logged in info, selfie with a video, selfie with a text, selfie with their emails showing in the background.

Selfies with emails in the background is not what a 9.1 casino does.

In the end they didn't pay me 🙂 That's not what a 9.1 russian scam casino does 🙂

Well, you should submit complaints about any casino you deem unfair. Without such action, your posts commenting on unpaid amounts and associated Safety Index, are irrelevant at best.

"Selfies with emails in the background is not what a 9.1 casino does." is another sign of how mistaken you are.

If I may ask you something, think and read before you write.

Every month I can't withdraw because you limit me, I'm just starting to win that my withdrawals are blocked, you use this so that the bettor doesn't withdraw and spend what you have to withdraw... then talk to support. Q is for nothing because they never solve a problem they send you to withdraw by other methods astro pay neteller py4fum that you also cancel the withdrawal... but you deposit you accept right... they give me my money that I come here publicist to say that you were honest with me. Meanwhile, I continue saying that your casino is not serious... I also play blaze and there is no such thing as not being able to collect

https://pinupchile.org/

Hello,

It seems like you are addressing the casino, but I can assure you that Pin Up casino won't read this post here, so if you have something to say to a specific casino, I suggest contacting the support instead.

Could you please provide an explanation for the cancellation of your withdrawals? I would like to help you and for that I could use all the details.

I recently tried my hand at Pin-Up Casino and was generally pleased with the experience. The site looks attractive and is easy to navigate. The wide range of games, including slots, table games and a live casino, means that every player can find something to their taste. I would especially like to highlight the bonus program. I received a nice welcome bonus that allowed me to try more games without spending any extra money.

Hello, it appears that you hail from Albania, yet our latest updates say that players from your country are not accepted. May I know where you played from?

Based on your text, though, it’s either AI-generated or written by a person following a manual on "How to write a neutrally positive review for a casino catalogue." 🙂

I hope I'm wrong here!

I'm from Belarus.

Ahh, now I see the flag has changed. 🙂 Thank you. Still, Belarus is also prohibited according to the information we got from the casino.

Could you please provide some other information? I wonder whether our review is correct.

I have a question for you Marcelo, I'm speaking to you because I saw that in the review of the pin up casino in Chile you said that you had received your money, that if they pay you, they haven't paid me and I'm Chilean, so I want to know if what you withdrew was too much because I have $800,000 and they don't want to give it to me, they reject my withdrawals every day, making excuses.

Hello, I've never had a problem with pin-up... my payments have always been made during the day, unlike other casinos. Check your account carefully to see if your email and phone number have been verified. Best regards and good luck! 🍀 🍀 🍀 🍀

I got blocked on pin up

I acknowledge there was some confusion regarding previous, unverified records on your platform. However, the funds in my current account, totaling $1,980, originate from genuine deposits from my personal assets.

I request that, in accordance with responsible gaming practices and business ethics, I be allowed to withdraw at least the total amount of my deposits made or, failing that, that the account that has already been successfully verified by your own security team be kept active.

I am willing to close the old accounts and keep only the verified one to comply with your terms.

Hello, is this perhaps a response for the casino? It may not be obvious, so let me say this:

If your intention is to inform the casino, then this is not the appropriate channel to use. Using the official email would be best.

If not, we could use the whole context. Maybe you could use a helping hand.

The casino blocked 70,000 MXN from me, citing fraud, but I deposited using my own payment methods and my account was verified. I admit to having had previous unused accounts, but that doesn't justify accusing me of financial fraud to avoid paying me.

Report to the Licensing Authority: As the fraud clause was mentioned, it is vital that you contact the Curacao regulator. The casino must prove to the regulator that you committed a financial crime; it is not enough for them to say so in a chat.

Well, I found this post in another thread; I guess it helps with the context.

I understand what you are saying, I reckon, but what you say is not that simple. To be honest, using more than one account is enough to void winnings and close all the accounts.

You may submit a complaint request to the mediators to obtain a detailed look.

https://casino.guru/complaints/create

I've been placing my bets on the Pin-Up platform for a long time now. My experience here has been marked by both successful and unsuccessful outcomes. Although I've used other bookmakers, I always return to this service. I'm drawn to the regularly offered bonuses, the wide range of odds, and the prompt withdrawals. Although the withdrawal process may sometimes require additional time and re-verification, these issues are stipulated in the terms of use. The 24/7 support team is always ready to assist with any questions. I continue to bet, and I haven't regretted it once!

Hello, on behalf of the others, thank you kindly for sharing your endeavors. 🙂

When you say you have been playing for a long time, how long actually? I'm just curious.

I was immediately captivated by the terms and conditions presented by Pin-Up. The registration process was straightforward, the site's navigation was seamless, and I easily located everything I required. Depositing funds was almost instantaneous, I promptly received my welcome bonus, and I was instantly absorbed into the thrilling realm of slot machines. The customer support team was outstanding as well.

I requested a withdrawal of $1,000 MXN on 21/08/2026 from my Pin-Up Casino gaming account (User ID: 59849396 / Username: RLC8982) to my BBVA bank account in Mexico.

My digital bank account was at the monthly deposit limit allowed by Mexican regulations, which is why the Mexican Interbank Electronic Payment System (SPEI) automatically rejected the transfer when the casino attempted to deposit it. Due to this automatic rejection, the funds were immediately returned to the intermediary payment gateway that the casino uses to distribute its money in Mexico.

I have tried to resolve this repeatedly with Pin-Up's internal support, but I have only received evasive answers and automated responses:

First, they provided me with a supposed proof of payment, which is nothing more than a generic template hosted on an Amazon AWS server (://amazonaws.com). This document has no legal validity in Mexico, as it lacks a 20-digit SPEI tracking number and does not specify the actual issuing bank.

Later, they promised me a 25-hour financial review to trace the missing funds. However, they closed the ticket by sending me an automated email identical to the first one, simply stating that the payment had already been "successfully processed."

Finally, the technical support agent (named Mariano) is demanding that I send a "PDF document signed by the bank" confirming the rejection. In the Mexican financial system, banks do not, under any circumstances, issue PDF documents signed by executives to certify rejected or unreceived SPEI transfers; the only legal proof is the digital transaction history from the banking app, which I have already provided and which clearly demonstrates that the money was never received.

Since the funds are being held by your payment provider due to the bounced payment, and given Pin-Up support's refusal to escalate the case to the actual finance department, imposing impossible requirements, I am contacting Casino Guru through this channel to request their intervention. I demand that the casino locate the rejected payment with their payment gateway and refund the $1,000 MXN to my available gaming balance so I can withdraw it using another method.

I understand why you are frustrated, especially after contacting the casino several times and apparently receiving answers that did not resolve the issue. Since you have already submitted a complaint, this is exactly the right channel to try to get the situation properly clarified and, hopefully, resolved fairly.

At this point, though, I would recommend not posting any further screenshots of your bank account, transaction history, or other documents containing your personal or financial information here. Please keep in mind that Casino Guru is a public forum, not the casino's KYC process or a private banking/support channel. Any documents posted here can potentially be viewed by other forum users, so it is important to protect your personal data.

As for the requested resolution, I understand why you are asking the casino to return the MXN 1,000 to your gaming balance so that you can make a new withdrawal. However, before we can say that this is the appropriate final solution, we need to establish what happened to the original payment and where the funds currently are.

The fact that the original transfer was rejected is certainly relevant, but the important thing now is to trace what happened to the rejected payment after it left the casino's side. If the payment was returned to the intermediary/payment provider, as you believe, then the casino should be able to investigate this with the provider and clarify the status of the funds.

So I understand your demand for a refund, but I would frame the goal here a little more broadly: to establish what happened to the MXN 1,000 and reach a fair resolution, based on the actual status of the funds, which is pretty much not in our hands. Hopefully, the complaint process will help get the relevant parties to look into this properly rather than simply repeating that the payment was successfully processed.