2 years ago
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Hi, what was the problem at the casino when you said you are going to file a complaint. If I may know, where are you going to file it ? Is it going to an authority or some other way ?
Can you describe what happened at the casino to you ?
Has anyone been able to withdraw money from Tonybet casino from Spain? It was my turn and it is impossible
Hi, what seems to be the problem in the withdrawal? How long have you been trying to make a withdrawal can you please tell me? Is this your first withdrawal? Was it necessary to verify here or not?
Hello, I'm not sure if I understood the profile exchange well, but the complaint says some kind of verification was needed to release the money.
Is this still the case, perhaps?
Also, if I may, it would be best if you could both stick with your accounts. 🙂
Let me know if you need any help, please.
Hello, just to express a certain level of cautiousness, may I know exactly howyou aim to help the players? You are welcome to fully explain that. I believe it is more convenient than sharing a WhatsApp number.
We prefer to keep this forum as safe as possible, so the contact has been deleted for now and I would appreciate it if you refrained from posting it again unless your intentions are explained. Thank you.
Hello, I was contacting him to ask if he was paid his earnings and how he did it because I wasn't paid at that time, that's why he probably used his phone number to help me by giving me tips on things to do to get paid, which by the way they already did, thanks for everything
Hello, and thank you. I did ask "Marcelot," who suggested help with payouts, which is always a bit of an interesting offer, if you catch my drift. Happy to see that no issue has occurred. 👍
Hello,
I understand it feels beneficial to compare your experiences; however, as you can see, TonyBet isn't concerned about how other casinos have handled your KYC. Also, there is still the thing with shared payment.
Hence, I suggest we try to find out what needs to be done in this situation.
Those screenshots mention utility bills, taxes or bank statements, which are pretty common, I'd say. Usually none of that can be older than 3 months.
What seems to be the issue here, please?
Aside from mixing the payment option, as far as I remember.
I have a problem. I've had some good winnings playing at this casino, but they won't verify my account because I made a payment via Webpay with a credit card. My bank statement only shows the credit card number and the transaction they're asking for, but they're using the excuse that the account number isn't there. I contacted a Tenpo agent, and they told me they don't generate documents with the account number, only with the card number used. Because of this, Tonybet won't pay me my winnings. Has anyone else had similar problems with this casino? It seems like they're scammers asking for documents you can't get so they can keep your winnings.
Hello, I hope the congratulations are in order. As far as I understood the situation, the casino requested a banking transaction confirmation, but the payment option you used did not support such a document. In my opinion, there must be a way to find a middle ground. Proving that the payment option is yours and that you can access it should solve the problem. How about you provide the casino with a video showing how you access the bank and the card? Of course the login would be hidden.
I'm sorry, I'm familiar with "Webpay," but I guess there must be some way to prove the ownership. What do you think?
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