Pin-Up Casino - general discussion (page 9)

I believe I have already explained what you need to do in this situation: submit a complaint with us. That is the step required for our team to investigate the case and try to help you.

If the casino is requesting a verification video rather than documents, that is a separate requirement. Video verification is not unusual, and if you refuse to complete it, you will unfortunately not be considered fully verified.

If the actual problem is that the verification link no longer works because the timer has expired, you need to arrange a new verification session with the casino. Whether it requires a video call or an uploaded recording, ask the casino when it can reactivate the process so that you can provide what is required.

That is all I can reasonably advise at this point.

The case has already been presented with screenshots of everything.

Great, so now please follow your complaint and hope investigation will reach positive outcome.

If you have some updates, feel free to add it to your complaint and you can also share it here on forum.

Fingers crossed. 🤞

I can send you all the screenshots where I tried to withdraw $1,000,000 and it wouldn't let me, and they started...sending me around...all the screenshots are on Guru to try and find a solution

Do you think a video verification is done with a timer? ...We're not in a contest...Answer in a second and win...

I want to thank Casino Guru for putting up with all my complaints and screenshots about non-payment from Casino Pin-Up.

I have to report that the pin-up casino canceled the $4,000,000 that are already in my savings account...

Did they tell you why your withdrawal was rejected?

I checked your complaint and saw that the casino replied there about five days ago. Its response was quite clear about what it needs from you. You should provide a detailed description of the specific problems you are experiencing with verification. You can also attach screenshots, video recordings, or any other relevant evidence so the casino can identify exactly what is going wrong.

I would definitely do this, as it could help speed up the verification process. You will not be able to withdraw your money until you are fully verified, which is standard practice at casinos.

The casino also included an additional recommendation at the end of its reply. Please check your complaint and respond there with all the requested details. This will be much more effective than posting screenshots and updates on the forum, so please continue dealing with the matter directly through your complaint.