Pin-Up Casino - general discussion (page 4)

If I may, I would highly recommend filing a complaint, especially if you feel like this could be a theft, as you have said multiple times. Our team will do their best, as always to help you out. I prefer not to do any speculations here, before we'll be able to see the outcome of this issue. So whenever you decide to submit one, here 👈 is the link where you can easily do it. Please let us know about your decision, and if you need any other help, do not hesitate to contact us.

Hello Romi, thank you, today the casino sent me a message that they want my account statement but that they reflect the deposits that were made in their casino.

I can understand that because really their messages are the same and confusing, yes confusing well, the problem is that my March account statement so that you can look at the deposits I made at the casino would be reflected in the other account statement that my cut-off date It is the 14th of each month, meaning I have to wait until April 14th to be able to send them to you.

What a disastrous casino and surely that day when my court date is maybe they will invent something else for me. My biggest fear.

The truth is, if I want to file a complaint, they already have the last 3 statements or bank statements of my account, it is in my name just like my verified casino account, because I have to wait, what this is is too unfair and unethical. casino.

I already clicked on the link that you shared with me, Romi, but I click on filing a complaint due to a refund problem and it seems like just a little box but no more options.

Don't trust this casino and the withdrawal is only almost 200 dollars, imagine with larger amounts.

Please tell me how I can file a complaint. This casino is really too tiring and it really steals with players who make withdrawals and the casino sees that in the long term it would be a loss for them and maybe not because I have lost in other casinos but they don't like it. take a risk

I don't know whether to laugh or get angry but in the new message it says this already 10 times they have sent me the same thing it seems like a copy and paste I explain the message:

Hello Maria!

Thanks for the information provided. The requested document with the informed requirements is the one necessary to complete this process, in any case we remain attentive to the date informed that you send us the requested document.

To continue with your request, we ask that you provide us with the statement of your card **1458, with which you made the PIN-UP payment during the entire month of March.

Basic requirements of the document that must be attached:

Pdf format;

You must indicate the card number on the statement;

The account statement must be for the entire month of March.

Please note that documents during the processing of your application can be considered within 5 days from the date of their receipt. We also inform you that sometimes deadlines may be extended.

Thanks for your understanding.

Sincerely,

PIN-UP Support

Hello. I think that the casino needs to check all the deposits made by you, for whatever reason they need to do that. it is a really usual procedure, I would say. Do not get into any wrong conclusions here, please.

Try to file the complaint once again, and read well all the questions in there, please. You should be able to manage it. If you feel, that you need some assistance, do not hesitate to write an email to our team at complaints@casino.guru.

Also here, read our article Complaint Resolution Information and Instructions, to have a better understanding of the process, if you like.

I:

I imagine the account statements refer to the bank statements but they do not have the plastic card number, whatever you want to call it, you only read the interbank code and the account number but not the plastic number, my account statement so that I can send the entire month of March would be until April 14 since the dates are always the 14th of each month.

Accept my bank statement showing the transfer to your casino and I will have to wait until April 14 for the statement to arrive so I can download it from the bank's application so that you can pay me, I repeat I will have to wait until April 14 so they can pay me when they see the account statement.

I can ask my bank to send me the movement of the deposits I made to their casino so that I can be paid and not have to wait until my cut-off date to receive the bank statement for each month

They pin up the thief:

Hello Maria!

Thanks for the photo provided.

To continue with your request, we ask that you provide us with the statement of your card **1458, with which you made the PIN-UP payment during the entire month of March, in case your statement does not yet have a closing date, Please let us know your closing date so we can take it into account.

Basic requirements of the document that must be attached:

Pdf format;

You must indicate the card number on the statement;

The account statement must be for the entire month of March.

Please note that documents during the processing of your application can be considered within 5 days from the date of their receipt. We also inform you that sometimes deadlines may be extended.

Thanks for your understanding.

Sincerely,

PIN-UP Support

I:

Hello, today I went to the Bancoppel bank branch and they told me that my account statements called by you are the same bank statement, the card number is not included since it has expired and my bank account has not.

(Both the account number and the interbank password are the only things that can and are added to the bank statements, since I am requesting the withdrawals by spei via the interbank account password that is in my name Maria C.... M. .... G... and the plastic card that is included in my bank account, I already sent you a photo of the plastic card that when making purchases I put my name Maria Candelaria Maldonado Garcia). For that reason, I already sent you a photo of my card and the account statements that are the same as my bank account, so tell me what information I am sending you since a bank statement with the card number is impossible. But if the information on my account that I already sent and that is account that the plastic is added to the same account.

They:

Hello Maria!

Thanks for the photo provided.

To continue with your request, we ask that you provide us with the statement of your card **1458, with which you made the PIN-UP payment during the entire month of March.

Basic requirements of the document that must be attached:

Pdf format;

You must indicate the card number on the statement;

The account statement must be for the entire month of March.

Please note that documents during the processing of your application can be considered within 5 days from the date of their receipt. We also inform you that sometimes deadlines may be extended.

Thanks for your understanding.

Sincerely,

PIN-UP Support

I:

I already sent the March bank statement to you but it is not until March 13, 2024 due to the dates that we are on, March 22, it is the only one that the bank can give me since the bank still does not upload information from days later. Since I already sent them to you, it is completely legal for me to make my withdrawal.

Apart from the fact that the only thing you should care about is verifying that I am the owner of the account that is in my name Maria C....... M...... G..... person who They already verified my identity by sending them my INE, which is proof of identity from Mexico, and they validated my account, the same account in my name that I deposited in their casinos and the same account where I request my withdrawals, I don't see why they make excuses not to pay or extend deadlines. I have already sent you the last 3 statements of my bank account in PDF so please do not invent any more excuses and pay my money.

They:

Hello Maria!

Thanks for the photo provided.

To continue with your request, we ask that you provide us with the statement of your card **1458, with which you made the PIN-UP payment during the entire month of March.

Basic requirements of the document that must be attached:

Pdf format;

You must indicate the card number on the statement;

The account statement must be for the entire month of March.

Please note that documents during the processing of your application can be considered within 5 days from the date of their receipt. We also inform you that sometimes the deadlines

I:

I have already sent the PDF formats of my last 3 account statements, I repeat in PDF (I WILL SEND THEM AGAIN) (And these are issued by the bank in PDF from my bank's application, I send them to you, it is completely legal)

The card number with which I made the deposit at your casino is 4169 ggsd 8019 1458 in my name, which is María CM G. From the bank with legal name in Mexico, BanCoppel, SA Institución de Banca Múltiple

I add photos of the card so that you have an image of the card obviously covering my 3 security numbers since that is confidential and completely legal for me.

I:

I AM NOT SENDING PHOTOS, I AM SENDING YOU THE ACCOUNT STATEMENTS OF THE ACCOUNT WHERE I REQUEST MY WITHDRAWALS AND ESPECIALLY WHERE I DEPOSIT THEM

Them: (the pin up casino thief)

Hello Maria!

Thanks for the information provided. The requested document with the informed requirements is the one necessary to complete this process, in any case we remain attentive to the date informed that you send us the requested document.

To continue with your request, we ask that you provide us with the statement of your card **1458, with which you made the PIN-UP payment during the entire month of March.

Basic requirements of the document that must be attached:

Pdf format;

You must indicate the card number on the statement;

The account statement must be for the entire month of March.

Please note that documents during the processing of your application can be considered within 5 days from the date of their receipt. We also inform you that sometimes deadlines may be extended.

Thanks for your understanding.

Sincerely,

PIN-UP Support

Me: (my last message, asking for what I have asked for from the beginning)

The card number does not appear on the statement, what can I do?

As you can see, they do everything to avoid paying, I already sent the account statements but they want the statement or account statement with the card number, that my bank does not give it, I can send them the movement when I deposit at their thief casino and with the Worse service and yet they are not interested and repeat the same thing, they do not answer the questions nor are they interested in me already sending the bank statements they requested.

They only give vague answers and I already told them that the bank statements of the account since I made the purchases do not appear and they continue with the vague answers asking for the same thing and it does not matter the explanations I give them.

And do not deposit 1 time, deposit more than 3 times in your pin up thief casino

Romi does not need to verify anything, the proof is there and whoever wants to know more about the theft of this casino before they deposit or trust this casino can send me a private message or leave a message here and I will give them my email or my number. mobile, I speak English and Spanish so I can support them so that they do not deposit in this thieving casino.

Romi, the links you posted don't work, thank you

Hello. Thank you for the posts. After reading all the messages I can understand your point and that you feel like cheated by the casino. Unfortunately here on forum we can not do much, our complaint team will be able to look better at your case, but you need to file a complaint, to give them the chance. Have you tried to send them an email on the complaint@casino.guru email address, perhaps, to help you how to submit a complaint?

Sorry for the not working links, posting it again here: Complaint Resolution Information and Instructions. Please let me know, how will you go with it.

Hello Romi, if that's the case and I understand, they can't do much, I understand, friend, today they sent me this last email:

Hello Maria!

Thanks for the information provided. The requested document with the informed requirements is the one necessary to complete this process, in any case we remain attentive to the date informed that you send us the requested document. You can send us the document provided by the bank which will be analyzed.

To continue with your request, we ask that you provide us with the statement of your card **1458, with which you made the PIN-UP payment during the entire month of March.

Basic requirements of the document that must be attached:

Pdf format;

You must indicate the card number on the statement;

The account statement must be for the entire month of March.

Please note that documents during the processing of your application can be considered within 5 days from the date of their receipt. We also inform you that sometimes deadlines may be extended.

Thanks for your understanding.

Sincerely,

PIN-UP Support

As you can see, they tell me that they are going to look at my bank account statement, but until the movements appear, both the deposits I made to the casino and the withdrawals that they did pay me.

My court date is the 14th, I will wait for that date to send you the bank statements.

If at that moment they do not pay me and they activate my account since it is blocked, I make my complaint where you tell me romi, whether positive or negative, I will report here.

My annoyance (I will give an example) is that on pages or applications of traders or investments that, believe me, handle the same or greater amounts, they are better in service than the vast majority of casinos, we as players should demand that treatment, it is like If I buy a product and they don't deliver it to me until the seller wants it, that's not fair.

I'm going to give Pin UP casino a chance. I have no other option and here I will comment if after I send that statement of account with all the transactions to the casino, which is on April 14, I get paid or I really steal.

But their service leaves a lot to be desired.

Here I will comment on what happened Romi and thank you friend.

Frankly, due to the auto-translated text, I'm a bit confused now.

But I'll try to mention a few things anyway, maybe you'll find them handy:

If you can provide the card payment history or bank statement, I would do that without delay. Even though I am not fully familiar with your quite complex situation, I would try to evade another delay and focus on passing all checks. In my opinion, at the end of the day, you will have to pass them all eventually.

Anyway, feel free to update us, we are more than happy to stay in touch. I wish you a fair resolution! 🤞

Radka, the problem is that it is an account with a cut-off date. Let me explain, my cut-off date is the 14th of each month, the date that I can view my movements from the 14th to the 14th, for example, March to April, the casino has the bad attitude that although I I sent a screenshot from my cell phone with the transfers I made at the casino, he is not interested, he wants the account statement and my card number to be displayed, I already commented above, it is a bank account and the card number or plastic does not appear on the account statement, the bank tells me why the card has an expiration date, it could be damaged or lost, so the bank does not see it as necessary and in any of those options I would have to change it, but if the deposits What I did to the casino is that it is displayed in that account statement that the casino wants.

So I have no choice but to wait for that cut-off date of April 14 and view the casino's movements, to send it in a PDF file as the casino wants.

Sorry to say this, but the casino could ask me for a reference from my bank or a screenshot of the transfers and expedite this, but they didn't want to. I have nothing left to do but wait. I bought it and it seems like they want to deliver it to me almost a month later, very bad service from the casino.

Radka, you told me that I expedited, believe me, that I sent more than 8 messages and the only thing the casino does is repeat and repeat, it is not interested in the options that I proposed (which are 100% legal options for them but they were never interested, JUST REPEAT, IT LOOKS BOOT) In the last message I received from the casino and I already posted above, it tells me that they are waiting for my court date to fully visualize the month of March and that they will analyze the bank statement on April 14.

I repeat, I have nothing left to do but wait as the casino suggests, of course that does not take away from the bad service of just repeating and repeating, it seems like you write with robots. And the casino's live chat doesn't know anything, only by email I repeat that they are only boots

Yes, I inform you that it happened but in mid-April.

Greetings

In my country, you can ask any bank to provide an extra account statement - anytime you need it.

Frankly, I'm also lost in this part:

"In the last message I received from the casino and I already posted above, it tells me that they are waiting for my court date to fully visualize the month of March and that they will analyze the bank statement on April 14."

Anyway, if you think you should wait, then wait. I was just trying to help 🙂, but if a court is involved, I'll leave that completely without further suggestions.

Radka in any country in the world you can request the bank statement and they will give you a printed form with the movements from 3 days ago. They will give it to you printed out, or from your application you will immediately have the movements visible for all the movements you have made.

I mentioned this to the casino and they are not interested, they just repeat things and they do not want a photo or image of the bank statement, they want it in pdf format and I will repeat it again, friend, they only repeat things, they do not give you options in the entire conversation I have had with The casino and the chat don't help much if you send an email to their help email.

For that reason I have no other friend but to wait and be able to download my account statement in PDF file.

Now send this email:

There is some form of a screenshot of my bank account on my cell phone of the transfers that I have made from my bank account to your casino or the deposits that I received from you, so that I do not have to wait and expedite and not wait for my court date. of my account statement, which as I already mentioned is the 14th of the following month.

Thank you

I will wait to hear from you to expedite the payment and release of my casino account since it is blocked

The casino answered me:

Hello Maria!

Thanks for the information provided. The requested document with the informed requirements is the one necessary to complete this process, in any case we remain attentive to the date informed that you send us the requested document. You can send us the document provided by the bank which will be analyzed.

To continue with your request, we ask that you provide us with the statement of your card **1458, with which you made the PIN-UP payment during the entire month of March.

Basic requirements of the document that must be attached:

Pdf format;

You must indicate the card number on the statement;

The account statement must be for the entire month of March.

Please note that documents during the processing of your application can be considered within 5 days from the date of their receipt. We also inform you that sometimes deadlines may be extended.

Thanks for your understanding.

Sincerely,

PIN-UP Support

The casino answers me the same as before, I must wait for my court date to have the account statement and the movements to appear to the casino.

I hope I don't have problems anymore.

Greetings.

From our experience, most of the casinos accept only .pdf format of documents, to tell you the truth, so it is nothing unusual, actually. Please provide the document, they've asked for, to be able to get to your money, and let us know whenever you have some news.

Update I just sent my account statement from March 14 to April 13, which shows the movements I made to this casino and they still ask me to read the card number in the account statement, many banks do not do it include as the card can be lost or stop working.

The casino answers me saying that they need to send them an account statement where they can read the card number, it is impossible since I do not have them, I repeat in the account statement from March 13 to April 14 it reads clearly displayed the movements in the casino and even then only the casino repeats the same thing.

Romi I sent the account statement and the deposit movements to the pin-up casino are clearly displayed and it seems that they are not even going to want to pay me this if it is a problem and I am right what I can do, (wait until my court was So that I could send them the account statement, I already sent it and it seems that they do not want to pay me although they see that I repeat in the account statement the movements made in the casino)