MyEmpire Casino - general discussion (page 5)

Hi, how long have you been waiting for your money? I see you're not quite the only one having this trouble. 

When you say it happened to you for the second time, how did it turn out the first time? Did you get the money? If so, after how long? 

I will wait for an answer.

First time I waited over 3 weeks I never ended up getting the money I end up just using it. This time I have waited almost a whole week still nothing as of yet. What can I do or tell them to make them hurry up and process my withdraw?

If you didn't succeed the first time and now you've been waiting for more than a few weeks, I'd probably think twice about opening a complaint. Our team would try to help you and let's see where it goes because I've seen that the casino solves complaints quite often and has a good safety index. 

I would add that we give casinos 14 days to pay the player, but since you had a problem the first time I wonder how it will turn out now. I would recommend not to gamble with the money though. 

What do you think, you'll file a complaint then?

so what should I do from here

I would recommend to wait a while, I mentioned the 14 days we give casinos, and try to inform about the withdrawal. 

I have one more important question, are you verified in the casino? Also, you have no control over the withdrawal process and there probably won't be much to speed it up, so patience will be what is needed.

However, if nothing happens, you won't have any information, so then I gave you the link in my previous answer (text in green letters) and you can submit a complaint to us and our team will try to help you. 

GOOD MORNING I HAVE BEEN CONFUSED WITH MY EMPIRE CASINO WON'T COMPLETE MY WITHDRAWAL WITH THE EXCUSE THAT THERE IS WORK LOAD AND ALL THE REPRESENTATIVES I TALK TO ME ALSO TELL ME A DIFFERENT EXCUSE. AWAY FROM THIS CASINO AND IT WOULD BE GOOD TO LOWER THE RATING

Hi there. Pardon me for saying that, but it is really not that obvious something unfair is ongoing. Perhaps the casino is facing some sort of technical problem, and the staff did not receive precise information they should forward to players. Very common if you ask me.

Skip the capslock please and tell us more about this situation instead. 🙂 It would be good.

For example, when did you submit the withdrawal request?

The request was submitted on 10/26 the issue is that the excuses they are telling me are different and I NEED my money immediately.

I NEED YOUR HELP IMMEDIATELY I NEED THIS MONEY. SOME CHAT REPRESENTATIVES TELL ME IT IS IN THE FINAL STAGE OTHERS TELL ME IT IS STILL IN THE PROCESSING STAGE THEN THEY TELL ME THERE ARE TECHNICAL PROBLEMS WITH IT OTHERS TELL ME THERE IS A BIG LOG KOS ANALIPSION. IT SEEMS THAT THIS CASINO DOESN'T WANT TO PAY AND I CAN'T WAIT THE 14 DAYS BECAUSE I NEED THIS MONEY. SO IF YOU CAN HELP ME IMMEDIATELY PLEASE

Unfortunately we are not able to do much right now. Only if a complaint for this casino is submitted our team can intervene. And let's not forget the 14-day timeframe, right?

When exactly have you requested the withdrawal?

I made a complaint. What is being done is a mockery. I have requested a withdrawal since 26/10 and every day I hear a different excuse. Who can help me

May I ask where did you make a complaint, though?

I don't see any here on our website; that is why I'm asking.

Have you got any updates now after the weekend, perhaps?

I made the complaint to you. But all is well the casino paid

It's good that you were eventually paid! To me, it seems you consider your complaining here on the forum to be an official complaint. Even though it is not, I'm glad you shared the experiences with us.

Thank you!

Good evening, I have been waiting for 5 days for a €74 withdrawal, I contacted live chat and they keep saying the same thing, can you help me?

It's been like this for five days

To let them know that we care too.

Is this your first withdrawal request at this casino, or have you had some successful ones before?

Our team is not able to intervene in your complaint yet, so we have to wait and see how it will go.

I hope soon we'll see some movement there.

Yes this is the first withdrawal I have requested

Thank you for your reply I will wait 14 days which is needed if nothing happens I will come back to inform you today is the sixth day I am waiting for withdrawal