MyEmpire Casino - general discussion (page 6)

We'll be waiting here for your updates.

Hello!

I should get 25% live casino cashback (on every monday get every player, who is request in chat/e-amil), but "administrator decided", i cant get any bonuses in the futute! (no any details)

Very kind! I didnt cheat or something, just lost!

Then i closed my account at this casino! Dont play here!

Gabor

Unfortunately, casinos can decide at any time who they will not give bonuses to. It often happens and players write that for "administrative" reasons they are not given further bonuses, which is a shame. Then it will probably be important to find another casino that will not have such an issue.

So I am not surprised that you closed your account. 😕

Hey I have already filed a complaint and I appreciate Casino Guru looking into it, I'm just wondering if anyone else has had issues with copy and pasted answers to withdrawal statuses to the point of feeling mocked when you are asking about a long withdrawal time

Hello,

If you would like to browse other complaints submitted against this casino, this link should help out:

https://casino.guru/complaints/in_progress

I found 9 open cases, including yours. It also seems you are not familiar with the complaint process, so I'd like to help. I suggest you read the instructions here 👈

A complaint is a relatively slow process.

"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."

Let me know if I may help with anything else, please.

Good day. I've been waiting for 25 days at the casino for my withdrawal to be approved. I also filed a complaint through casino guru. I'm writing this here so you can be careful if you decide to play through this casino. If anything changes, I'll write it here.

Hi, I would say a good step would be to file a complaint. Did the casino also say why are you waiting so long for your money? 25 days is quite a massacre and I would definitely like to hear something relevant. Is this your first choice here?

Are you still in contact with the casino?

I didnt get my withdraw, i cash out 8 days ago.

Hey, did the casino also tell you why is this the case? Do they have reason for delaying payment for longer than a week?

Additionally, did they require documents for verification or not?

Also wanted to tell you that we give casino's 14 days to pay the player and if they won't be able to do that you can reach out to us and we will try to help you.

So, can you hold out a little bit? 🙂

They didn't say anything, but then I'll wait until the 14th day.