MyEmpire Casino - general discussion (page 9)

Hi, I don't know where you could report this specifically.

I wonder if there's any way you could get in there and delete the number or send them an email asking them to stop doing this. Can't you block the number they're sending it from? 

"My Empire" Casino;

Misleading bonus games, poor support & security concerns

I won a €20 bonus in the so-called "Crab" game at Empire.

The grabber was visibly guided precisely over the hole and released in such a way that the crab deliberately fell next to it. This clearly appeared to have been manipulated.

In the live chat, they simply stated that it was "no mistake" and "no win".

When I asked for a technical explanation, the chat was simply ended.

I am aware that many online games are decided server-side.

But then this visual representation is misleading and deceptive for players.

Additionally:

Empire has already been hacked. (Bonus Crab)

If even the platform isn't secure, one should seriously question how trustworthy the games and their fairness really are.

Uncooperative support, no goodwill, no transparency. (Anyone can copy and paste)

No longer a trustworthy provider for me. !!!Beware!!!

I will no longer play there from now on.

I made a withdrawal of 500; I was supposed to wait 3 days, but they deposited it in 2. I have another one in progress; let's see if they deliver on time. They're supposed to deposit it tomorrow, Monday, and I'll let you know. It's true that the app makes me a little uneasy about this.

Hi, if you've been waiting two days for a withdrawal, I think that's pretty good and not too long at all. There are many casinos where you’d have to wait much longer, so I’d be happy if it only took a few days.

You’ve already received two withdrawals, and now you’re waiting for the last one.

Be sure to let me know when that happens and whether you received everything you were supposed to.

Good luck.🍀

I received it this morning. It takes 3 days.

Well, good news. 🙂

I'm pleased you got your money. Sometimes, patience is important in cases like this.

3 days would be perfectly fine for me. 🙂

Have a great day.

Good day,

I've been a member of My Empire for a long time and wanted to ask why my bonuses aren't working. I'm no longer receiving deposit bonuses, I can't build anything in my city, and when I catch something with bonus items, it's not credited. All the bonuses seem to be broken. Could you please help me resolve this issue?

Hello, this question would be better suited for the casino. Have you asked them why this is the case? I know that sometimes a casino may choose not to offer bonuses to a player simply because they decide not to. And the casino is entitled to do so. So it might be a good idea to find out what’s behind it, whether it’s an administrative decision or some other issue.