MyEmpire Casino - general discussion (page 4)

Please read the full review of the casino here.

I believe that it is very important to notice if the casino is willing to solve the complaints whenever they arise. You can see that they do, so it is a good sign.

Also, for you to better understand how do we review online casinos, please read the article 👈 and don't hesitate to come forward with any questions.

Do you actually play at this casino?🤔

Yes i start playing and i have win 1000€ i will wait if they procceed the withdrawals

Congratulations on your win. Did you use any bonus in the casino or not? 

As for the withdrawal, I hope everything goes smoothly. 

However, wasn't it necessary for you to verify?

Let me know. 🙂

I didn't use any bonus, they don't generally ask for verification nor do they consider it necessary!! Now I'm waiting today for the second working day and none of my withdrawals have gone through!

Hi there.

I hope your withdrawal will be processed quickly!

If I may add a detail to your previous concern: Sadly, handful of decent casinos are not among the quickest when it comes to withdrawal process. Here comes the fact: we are not capable of checking this quality nor drawing up a proper calculation to reflect on every available payment option for every country; as a result, the Safety Index does not contain several key aspects that players are, for obvious reasons, very interested in.

The KYC and withdrawal speed are just not measurable, yet players may always seek such feedback from the casino in the user reviews, complaints, or here on the forum.

Hence, we are interested in seeing your withdrawal progress - let us know how it goes, and best of luck!

I will get back to you with news if I need help after the 14 days!!hope I don't!!

These are your first withdrawals from this casino, if my memory serves me correctly. I sincerely hope that the KYC is not required as it seem, and that the delay will not worsen!

In all these similar companies I mention some indicative ones (malina casino,spinanga,rt bet ,empire casino) it says that the account currently does not require verification..I read some comments on the forum from excessive delays whenever I get stressed..now I have reached the maximum limit withdrawals as I have won €1300 two withdrawals of 500 and one of 300 are pending

As far as I observed, many casinos have suddenly decided the account verification is only necessary when the player meets a certain winnings threshold or the amount ready to be withdrawn is high enough. I would expect casinos are convinced players like to have it this way; on the other hand, I'm quite surpriced on some sites, and even if the account does not need to be verified, the withdrawal process is still pretty slow.

Where is the advantage, I wonder?

What do you think?

I believe it's their way to have withdrawals available for cancellation at any time and moment so that the player is "tempted"!!! Because otherwise if the account was verified there would be no reason for such a long delay and wait!! Now the money is processed in real 5 minutes and sent to your account, the thing is that until then the moment lasts from 3 days at least up to a month they are available for cancellation

It is quite an interesting opinion, I would say, and I really hope that it is not the truth. For the sake of all players, of course.🙂

Thank you for your insides, though, and I hope that you won't get to any kind of issues there.🤞

Today is the third working day, 5 in total, and still none of my payments have been processed, however I am constantly assured that they will be processed soon..

However, it won't let me on the casinoguru page to open the ratings of this particular casino to open a complaint!

I can see that you managed to file a complaint. Did you find out by any chance what was the reason you couldn't do it at the beginning?🤔

I see that Veronika has explained to you there that we give casinos 14 full days to proceed with the payment, so you will need to wait a bit, unfortunately.

It is because we have many experiences that a casino really was able to pay the players without our intervention within this time frame, so we have decided to wait 14 full days and only then we start to investigate the matter. Many aspects can happen that cause the delay at the casino, as there can be some overload of the withdrawals or that a casino is understaffed.

I hope that your payment will be processed soon and you'll come with great news to inform us about.

I finally filed a complaint because I think I will definitely need your intervention..I see it has a very high rating but bad user opinion. They keep on assuring me that my withdrawal is safe, I don't need to identify myself and I will receive the funds soon but nothing is progressing.

I imagine one can be lost easily when a decent casino has earned bad user feedback. From my experiences though, the payment will be processed eventually. It should be now just a matter of time. As far as I checked the other users experiences, the main issue is slow withdrawals, which, considering your current situation, is quite good news. Try to hold on, keep in mind that if anything goes wrong, the complaint will be at your service.

🤞

Thank you so much, everything you do for us is extremely appreciated..I will be back soon with news!!

We'll be here waiting for the update.

Rated 1 out of 5 stars

An hour ago

Horrible if you want to actually…

Horrible if you want to actually receive your winnings. RUDE costumer support. Non efficient not up to par crap conditions you can deposit endless amounts and only cash out 750 dollars along with that taking 2 weeks and the higher the level the faster the cash out you are bumped down the list based on seniority!! Which is not only hard to gain but also maintain. Good luck getting bonus money also!

Hi, the experience probably wasn't the best if you gave the casino 1 out of 5 stars. 

But I wanted to ask you, do you also have problems with withdrawals here and are you still waiting for them or did you manage to get the money? When you mention that the customer support is rude, did you deal with them in this situation or something else?

Feel free to let me know and we'll see if it would be possible to help you.

withdrawal delays with my 500$ payout saying it’s in the finance department and they can’t do anything about it this is the second time that this has happened it’s sad that they can’t treat the customers right