The player from Greece had requested a withdrawal five days prior and experienced delays, receiving repetitive responses from live chat regarding the status of the request. The issue was resolved as the player's withdrawal had been successfully processed. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.
MyEmpire Casino - Player’s withdrawal is delayed.
Amount: €74
MyEmpire Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
Good evening, I requested a withdrawal 5 days ago and have contacted live chat, but they keep telling me the same things. Please do something. 
Automatic translation:
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1 month ago
Dear gamert799,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 month ago
Translation
Ok, thank you very much for the answer, I will come back if necessary
Automatic translation:
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3 weeks ago
Translation
My withdrawal has been made, thank you very much for your interest
Automatic translation:
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3 weeks ago
Dear gamert799,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
