Bonjour, Je reviens après 2 ans pour vous faire part de la décision de la CEG pour un remboursement a mon égard de la part de Mr Bet.
Dear Executive and Player,
Curaçao eGaming ("CEG") has reviewed all documentation that has been filed by the Player and the Operator (the: "Parties") in the matter of this complaint. CEG acknowledges that both parties have been granted ample time to communicate their statements and provide evidence, supporting their statements.
In this case, CEG rules in favour of the Operator because:
The Operator, in the view of CEG, has acted in accordance with the public information on its website, to which the Operator has referred to, as well as provided supporting statements.
The Operator has provided CEG with relevant evidence showing that there is IP-conflict and/or use of the same device. This means multiple accounts are using the same IP and/or device.
Although the Operator has provided CEG with convincing evidence required to make its ruling, in this specific case, it has not approved to share this evidence for confidentiality and/or fraud prevention purposes.
CEG rules that the dispute between parties shall be resolved as follows:
Operator to reimburse the Players last deposit amount.
Failure of parties to abide by this ruling may result in disciplinary action by CEG against any of the parties.
Both parties may file an appeal against this ruling within seven days with CEG’s ADR Appeals Commission. Appeals that have not been timely received or do not include proper identification, new evidence and/or motivation of the appeal shall be ignored.
Best regards,
Curaçao eGaming | ADR Department
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er-support@curacao-egaming.com