Mr Bet Casino - general discussion (page 6)

I'm sorry, the casino should explain to you I have no clue what seems to be incorrect or missing.

Sadly, I can't tell you what is wrong. Just compare the requirements with the version you sent. I guess it's about the transaction history proven the account is yours and was used for the deposit, right?

Hello, I also have verification problems. They checked and accepted everything until it came down to the fact that my address is wrong because I've moved. Now I had to request a change of address and they said according to their GDPR (how can a casino have something like that? very strange) it takes up to 30 days (to change a line) now they want to stretch it 30 days so that they don't have to pay out immediately. Can it be helped ? The support always writes the same thing and refers to the GDPR and said it will definitely be checked soon. The other documents were checked on the same day and suddenly not for almost a week....

Hello.

I understand you're not quite happy with that. A month for changing address seems far too long, especially if it concerns the payout. Casinos must apply GDPR standards, but this is excessive if you ask me.

Have you considered submitting a complaint? I mean waiting for 30 days because the address has changed, does not seem fairly correct to me.

I wanted to know if Mr bet Le casino has deposited and if they have had problems to withdraw the money?

Hi, I have moved your post under this casino, where you can also find information that might be relevant. If we're talking about deposits, ask the chat which of the possible payment methods they would suggest, after all, it's always quickest to ask at the source

However, if we are talking about withdrawals and you are looking for more information about this casino, I can recommend you to check user reviews, where you can find quite useful information and experiences of other players. Also, complaints are a good source, which can also inform the player sufficiently.

The safety index of this casino is quite high, so I think it could be fine, but the experience speaks for itself. How does that sound to you ? Would this casino be suitable for you if you check the above mentioned things ?

Hello, same theater as 3 x before Mr Bet wants to press you for payouts, always claims the documents would not be able to be accepted. However and these completely correct . The casino always tries to stall its customers when it comes to withdrawals. This isn't exactly serious.

This is the biggest joke I've heard in a casino! One employee doesn't know what the other is doing. It's all pure delaying tactics, maybe you should have them check whether the casino is solvent, as they keep delaying you even though they have received thousands of documents that are correct.

I would say it's just one employee who doesn't know what the rest is doing... as you said. Sadly, it results in delay, which may provoke players to jump to certain conclusions.

For how long have you been trying to pass the verification, please? And what seems to be wrong with the document?

How should I submit a complaint? The casino doesn't exist here after all.

The whole thing is becoming less and less fun. I have to prove my old address

so the casino can change my new address but if i have the document

to the support send my suddenly I should prove my new address

and not my old one. It's been changing for 4 days now. It's absolutely sickening

There are probably 2 verification processes. 1x the automatic which checks your documents and without

Reason your account verified and then again manually by the staff. Then what for them

full verification is responsible.

Don't worry, the casino's visibility does not strip you from submitting the complaint. Have you tried that, please?

Use this link: https://casino.guru/complaints/create then let me know.

Alternatively, you can pick up the option "I don't know the casino" to pass this issue. Just don't forget to mention the casino in the description.

The point is your local GGL prevents us from showing DE-licensed casinos on the same page with the unlicensed ones, so we are technically forced to hide those. It is not our call, I'm afraid. 🙁

Try also to lodge a complaint about this restriction directly with GGL.

Do you know what I mean, please?

After 6 days of permanently rejecting my documents and 14 days of verification it was finally accepted and all just to change an address line....

I would say it is awesome that the problem has passed, but it is actually quite sad, concerning the time frame!

At least you can put this behind you, right?

Thanks for letting us know!

I'll see if I ever request a withdrawal. I just don't understand why they make it so strangely complicated and do everything to ensure that you don't get through the verification and on their partner side it was all done very quickly and a completely different procedure

This is just all wrong. Getting a depositing customer into a casino is extremely expensive. When you convert it to real money, getting a depositing customer costs the casino around 200-300 eur (marketing expenses, PPC, affiliate commission etc.). Then you let the customer go through all of this just because of an address line.

I believe the employees would act differently if they knew how much they can lose with every customer who leaves them... So do you still play in the casino?

MADE DEPOSIT MRBET DEPOSIT 100 AND 50 REAIS

I PLAYED STIMULUS THAT I CAN WITHDRAW BONUS MY ACCOUNT BALANCE ONLY AFTER BRL 206.00 reais I looked and said okay

At the end of the day, it was 6 reais for me, I played a little more, the amount went to R$ 6,745.00 for me, it can be my deposit, not even a cradle. play up to 6,745.00 you can take micharia the same thing theft do not use a terrible site attends the chat does not understand anything

Frankly, the auto translator did not do the job pretty well at this time.

I understand you took a deposit bonus 100 + 50R, what went wrong, please?

As far as I see all those bonuses consist of 40x wagering:

"You will have to wager 40-times the bonus value to clear the bonus and be able to withdraw your winnings.

For example, if you deposit €100 and get a €50 bonus, you will have to wager €2,000 in total (€50 * 40) before being allowed to make a withdrawal.

Some types of games have a decreased contribution towards the wagering requirements: Slots 100%, Video poker 10%, Live games 10%."

Can you confirm you have managed that?

I would be grateful for any hint explaining your trouble, of course.

Casino is currently running without license or with expired license!