Mr Bet Casino - general discussion (page 20)

but I didn't create 2 cocktails I have one

Okay then, let's wait and see what it gets us. Also, you replied to a post that wasn't dedicated to you, so your situation is not about the same thing. 

But I still believe that it will eventually be resolved and you will get the money.

Good luck ☘️

Hello, I won over 2000 euros at Mr.Bet. My account had already been verified for several years. After I requested the withdrawal of 2100 euros, nothing happened for several days, then I got a message saying I had to verify my account again. Since my address had changed in the meantime, I asked support to change my address. I filled out the form in the live chat and have now been waiting for the change for over two weeks, nothing has happened, I'm just being put off and they hope that I lose the money. I'm asking for help if anyone knows what else I can do.

Hello,

I saw your associated complaint has been successfully submitted, so we will do our best to help you with that.

Please do whatever you can to keep the balance intact, please. Even though the complaint has been created, a certain amount of time is always necessary to get familiar with details and pick up the best approach to resolving the matter.

When was the last time you spoke with someone from the casino? Was it about the address change?

I'm trying to get some idea of what might possibly complicate such a usual request.

Hello, I write to support every day. Just today again, always the same answer: I should wait and they can't say how long it will take

Personally, I don't think that would be enough when you say it's been going on for two weeks. It's quite a lot, and it wouldn't be enough just to hear that they don't know when it's going to be resolved. If it's just that they have to change the address I can't imagine what the casino can do. 

So it's good that you've filed a complaint like Radka said and we'll try to help. 

I hope it will turn out well and you will see your money as soon as possible.

Hello, I had 2x 300 paid out on 08.10, 1x was done within 48 hours, 1x is still not done today, it says it is being processed. According to the casino everything is approved but the bank is to blame, what can I do? 

According to the casino everything is approved but the bank is to blame, what can I do? 

It's always the bank that's to blame, right?

I'd be demanding to know why they didn't just make one simple payment for the full amount. Of course, we all know why.. Multiple payments means more opportunities for things "to go wrong", meaning more chances for delayed payments and the hope that you'll eventually play your winnings away.

There is absolutely NO EXCUSE for a casino to not be able to complete same-day payouts. This is probably the single biggest issue in online gaming.

Very simple, I won 345 with real money, paid out 300 and continued playing, 10 minutes later I won big again and paid out 300 again. I can't know that I'll keep winning. It's also about the time without a weekend, it should last a maximum of 5 days, that would have been today but nothing happened, so

Hi there!

You probably think of it as a ridiculous justification, and I have no interest in disagreeing with you, but I want to make sure the casino stated clearly that your bank was at fault.

To be honest, it is pretty standard these days. Due to current anti-gambling laws and policies, players from highly regulated markets such as Germany, Greece, or Italy have been facing bank-related problems.

However, the payment processor used by the casino could also be to blame. Would you kindly provide the precise explanation that you received from them?

Perhaps we may think up something solid to help out.