Mr Bet Casino - general discussion (page 19)

Hi everyone,

I wanted to address an issue I’m experiencing with Mr.Bet casino. Despite my ongoing dispute here on Casino.Guru, they have consistently delayed resolving my case, only offering vague updates about "processing." Meanwhile, I've observed that similar disputes on another platform, AskGamblers, are being resolved much faster.

This leads me to wonder:

Why is Mr.Bet handling cases differently on AskGamblers while delays persist here on Casino.Guru?

Is there a trust issue between Mr.Bet and Casino.Guru, or does Casino.Guru’s reputation not carry the same weight in their eyes?

Could there be something we, as the Casino.Guru community, are missing about the situation on AskGamblers?

This inconsistency is concerning. If Mr.Bet can resolve issues efficiently on one platform, I would expect the same level of service here. I’m curious to know if others have noticed similar differences or have thoughts on why this may be happening.

Looking forward to your insights.

Hello, we will contact the casino just now, since your complaint has been transferred to Michal. We will see in what time interval they will respond. However, I would say that it may be dictated by how many complaints a platform has. I don't want to mislead, it just occurred to me, because I don't know how many complaints the other side is handling. I do know that for 20 or so resolvers we have, if we have more than 1000 complaints in a given month, that's quite a lot and it takes a bit of time to deal with each one in depth. Maybe that's why it takes a bit longer to contact the casino so we have something in hand to do it with. 

However, until the casino is contacted they usually don't reply to the thread. I'm not sure what other things might be behind this and what exactly is the process at Askgamblers and what all they need there. 

So that's my view. 

For a large casino, you have to say that Mr. Bet is causing quite a few problems, isn't it?

Hey everyone,

I reached out to the AskGamblers team with information about my dispute, and their response was literally "no comments." Interestingly, the very next day, I saw a reply to my complaint here on Casino.Guru, and within 12 hours, the funds were in my account. Coincidence? I'm not so sure.

I’ve since emailed Mr.Bet to request that my account be closed. I wouldn’t want anyone else to go through the frustrating experience I had with them. It's a shame because they offer good games, but their customer service has really dropped in my eyes—from 8 stars to 3.

Just a heads up for anyone considering playing there!

To ensure that your account is actually closed, you should inform the provider that you are addicted to gambling. In such cases, they are legally required to close your account. Just for your information.

So that's good news I'd say. I see that the casino responded almost immediately after Michal contacted them, so I can see that they are trying to solve the difficulties, which is good I would say. 

But I understand that you've resorted to closing your account and if it's better for you then I hope you'll do well somewhere else. 

However, Michael has asked something else in the complaint, so it would be good to look at it and answer him so that he can close it, would that be possible please ?

Thank you. 🙂

I'ts already sent the reply to close the case. The message its under review.

moving on. 🙂

That is a very good card to play and remove all the spam and please come back messages 😉

Oh my bad, maybe I just didn't see it, thank you very much. 🙂

I do not recommend the casino is a scam they did not pay me the amount of PLN 4,000 Verification takes weeks. They come up with millions of reasons just to not pay the honestly won money. I reported the matter to econsumer.gov We need to lock up all dishonest people

I'm not the first person to be cheated by a casino. There are thousands of people in Poland who have been defrauded by Mr.Bet

mr bet never pays out winnings. They're scammers

I can't agree with that... as long as there is no violation of the terms and conditions! At the end of the day, the winnings are paid out ☝️ the only drawback is that Mr.bet tries to keep cashouts in process until the people affected start losing and get on their nerves. Often the winnings are lost or, in the best case scenario, they just keep quiet and write a complaint, which will be resolved at some point (nobody knows how long it will take). In my opinion, the delaying tactic only leads to one thing!

Lg

How do you know that 1000 Poles were cheated by Mr.bet?

I invite you to visit Polish websites with opinions about mrbet You can find thousands of opinions there about how people were deceived by this casino

Of course you won't agree because you're being duped. Mr bet is a scam. You will never withdraw any money. This is how the dishonest casino gets rich.

I might agree with you if you share with us evidence on what you had experience with that casino, who by the way were trying to delay my payment and i had to escalate in several channels to get my winnings, was exhausting to the point i decided to never play in that casino ever again.

I would invite you to share your experience here with us with photos of your interaction with customer service and what was their reason to not pay your winnings. I think Its very important to read the terms of the casino. be mindful to never use vpn and be transparent as water with them because when its about not paying you they use everything in their power to push you to play your winnings and of course not get paid.

Nevertheless, welcome to the club of people who will not visit that company anymore.

Haha my dear, before you write something here you should read a few pages ☝️

Maybe you will also read that I filed a complaint myself and also got my cashout 🫡