Mr Bet Casino - general discussion (page 18)

I understand, thanks for the update, hopefully you'll know soon how you're doing and it'll be good news. I'll be eagerly waiting. 🙂

This is very unpleasant; given the reason, nothing we suggested will probably alter the pace, or perhaps more accurately, the slowness, of the process.

It's great that the AI verified you in the first place, but where is the actual benefit if the casino is not capable of changing important details within days?

In any case, seems like patience is the only cure now. 🙁

They said that the problem was caused because i changed my address,(i have move to another apartment 2 blocks away from where i used to live before) they said on the chat that this would take up to 28 days.

Its ridiculous! and their website do not allow player to update the address manually.

I have the feeling that they are passively pushing me to play the 1240$ i requested to withdrawal. Because other than the address change they have no other reason to hold my money, but for such a long time its a big Red Flag.

Patience for now.

Ok, now I'm seriously confused!

28 days for updating address is very close to a stupid excuse. Even if the casino is short on employees, I would like to hope for a far more reasonable explanation.

Somehow, I can understand they need to change it manually. Just don't tell me such a "procedure" takes more than a few clicks. I just can't believe there is nothing anyone from the management can do to save the casino's face.

I would also doubt its clarity; it still sounds like a terrible joke to me.

Well, if you ever feel tempted, how about you try setting a cool-off period or any other temporary account restriction, perhaps a loss limit? Just in case anything else gets wrong.

This is the new reply on their online chat:

"For security reasons related to a request to change personal data and withdraw funds, your account is under investigation, and the withdrawal will be processed once the investigation is completed."

next

"I would like to notify you that according to the general regulations, the processing time of such requests can take up to 28 days, but from our side, we do our best in order to process it at the closest period of time. Also, please take note that it takes such time as we need to be sure that the withdrawal receives you, but not the third party. I really appreciate your patience and really hope it will be processed at the closest time."

Just in Case i did one extra measure.



The screenshot receives a thumbs up; the casino's comment is unrelated to it completely.

I continue to believe that it is becoming more bizarre. My ability to speak objectively is diminishing as I consider it more, but I do not want to draw criticism.

How are you faring in these conditions anyway?

This was the same reply as a few days ago.

And way more before a similar message one week ago.

I´'m waiting for the 28 days as they said. The longer they delay this the worse reputation they are building to their end.

And the longer they delay the worse for them, i have saved all the emails and all the chat conversations as well. And screenshots from previous ID verification before they refused due to a mismatch on my address that was fixed right away and validated by their IA security system. But their human part its playing bureaucrats to not pay.

I believe in September 10 or early i will open a dispute here if they don't solve this early.

Saving all related communication is truly a good idea! I still hope they will come into sense somehow.

Witnessing this kind of experience is a painful process and I hope it will end soon. Complaint is of course at your disposal. I would submit one right away to be honest.

Aaaold wrinkle...something like that for 1250 dollars??? What a drama 🙈 I don't know, what else can I say, I've probably written everything before! But maybe a memory of my own a few years ago (must have been about 7). I was very lucky back then and I hit the jackpot 😊 five-figure sums😊 in an OC, I'd rather not name them! I wouldn't wish what happened afterwards on anyone...a NIGHTMARE is all the rage...I think we communicated daily for a month via chat or email, I was cooperative and submitted everything they asked for for verification! But it just wasn't enough for them (not even official state documents with a date and stamp... I was so annoyed and so sad that I uploaded my marriage certificate 🙈😂😂😂, I'll never do that again!) Sometimes I wished I hadn't won such a sum ☝️ in the end I was no longer nice in chat and threatened to get a lawyer and make an official complaint to MGA! After a few days everything was done and the money was in the account...

BUT what did I mean by that, the only thing petitgamer needs is patience and NEVER start playing with the winnings!!! At some point it will be over and I'll keep my fingers crossed 👍

Im going to submit a complaint.

I have noticed that at askgamblers website mr.bet reply right away and the dispute its resolved in less than 48h.

Of course they solve the complaints faster on AskGamblers ☝️Look at the screenshot below, what kind of logo do you see? ASK GAMBLER PROMOTES Mr.bet 🫡

Yup.

check out the delay how fast they solved the issue.

Its exactly the same problem I am having with them.

The complaint its already submitted here. lets see how long it takes for mr.bet to reply and solve the issue.

I'd say it's quite a sad story but with a happy ending, which I'm definitely happy about. I also like to see when players help each other with their experience and I think that's a good order. You always have to be patient and especially don't play until things are sorted out. You said that very well. 

Anyway, you haven't played here since then ? 🙂

I saw you've already set it up. I'm curious how it will be resolved and I hope it won't take too long.

Feel free to let us know if you get any more information. 😉

I also filed a complaint about Mr.Bet on the AskGamblers website, but it was rejected. After that, I filed my complaint with Curaçao eGaming, and after a week or two, it was resolved.

Hello!

I tracked the progress here in this thread too. Thanks for the reminder!

I certainly must save this information because many people keep saying eGaming does not respond. 🤷‍♀️

Curaçao eGaming? how comes, i tho they had no authority over Mr.bet as they dont have any licence under Curaçao . but if that worked its great for you. lets see how my commmplaint goes. And about AskGamblers, i havea friend who used to have an account with them but he decided to close all business with them because based on his experience Askgamblers always put priority for casinos interest and not players.

I'm happy when complaints are resolved - but sadly it has to be said - it's a massive problem what the casinos are doing these days. The verification process and then the payout is completely forgettable anyway - they're going completely the wrong way here. You register at the casino and can basically make a deposit. Before they even check whether you're old enough.

There is clearly a rule - register, verify - if the casino agrees to the verification, then you can deposit. But from that point on, there should be no problems when it comes to withdrawals.

Its abusive, there should be a law that protect players from that. Its beyond control.

I believe after this complaint no matter the result i will not play at this casino or whoever is associated to their business.