Mr Bet Casino - general discussion (page 17)

It wasn't worth going into the chat...

At the end of the song ...COMPLAINT !!! I see no other reasonable option 🙈

https://www.curacao-egaming.com

Unfortunately, they don't understand anything else.

Update:

Mr.bet did everything today, I was verified and the money arrived. Thanks to everyone who helped me in any way. 🙏

I still see a problem with how Mr.bet works. The casino doesn't harm players but mainly itself! Will I still play there? I don't know, I need a bit of time to step back. We were able to save ourselves everything...it's interesting that the documents I uploaded today were quickly checked and approved and the payout arrived after 5 minutes!!!

After the verification, I received my money on the same day.

But we know that the money the casino has given us is just a loan. At some point they will get the money back, it's just a matter of time. 🙂 and our winnings are our losses.

Well...that's a question of attitude ☝️ Everyone who wants to join the casino should set their own pain threshold ✌️ Budget that they want, can and will play with, otherwise it's suicide. I've been playing for too long and it was difficult for me at the beginning too...understand something like that☝️ I protect myself according to my rules 🫡

I would say good news for me and certainly for you. I'm glad you got the money, and it's always important that the players who do the verification pass it successfully. Without that, the money won't be collected, so it's good that as soon as the verification was done, the money came. Both processes didn't take very long and if there was a technical problem, then that's probably why there was a delay in both things. 

In the end, however, we managed to achieve the state we all wanted and I hope that something similar will not happen again. 

Good luck. ☘️

I can see that the casino eventually paid out more players right after verification. I think that was probably the most important thing in this whole case to make it successful. 🎉☘️

However, do you think you will still be playing here or not ?  🙂

I have noticed that lots of casinos have started doing this to avoid paying out. I will leave a few reviews for casinos I've detected with similar issues in the last 4 months.

In my case, Mr. Bet uses the Sumsub system to verify ID documents, and this system has confirmed the authenticity of my documents.

However, my account is still on hold. I suspect they might be delaying the verification process to push me into reversing my withdrawal. This tactic will not work because I have set wagering limits on my account.

I hope they will approve the documents before this weekend. Otherwise, I will be compelled to file an official complaint. They have been continuously delaying the full verification of my account and the release of my funds

You have to look at the message, it will tell you which documents were missing or insufficient.

You 've replied to the wrong post. please reply to Jaro instead

Certainly if it takes too long and you don't hear anything and the account is not verified, then you can proceed to this step. However, you know that we give casinos 14 days to resolve this process. We'll see if anything changes in the next few days or not. 

If it does, let us know. 

im talking with them now , they mannualy canceled my prove of address and my ID.

now they are repeiting themselves like robots on customer service, it seems this will go to a Dispute

they asked me to fill a form to request information to the right department.

I have a bad feeling about this. It is not my first rodeo, lets hope that this time i will be wrong.

I guess i have time until 18 august give that this issue started the 5.

For a week now my identity verification has been rejected for various reasons, or I receive a notification in the chat that it has been rejected, the next person says it is for verification, etc.

I have never experienced anything like that before.

Small excerpts

I do not recommend this provider.

The money is therefore always in the player's account with the hope that you won't lose it, but I don't and I have to go to consumer protection.

Any suggestions for solutions

lg

Sorry for this situation, but may I ask what the reasons are for rejecting?

Have you provided all the necessary documents in the right format and of good quality? Many times, these are the mistakes players make, and therefore the casino rejects them.

Unfortunately, our team won't be able to intervene before the 14-day timeframe, as explained in your complaint, but until then, you could ask the support if everything is okay with the documents provided.

Will you let us know, please, as well? We'll wait for your reply.

Also did they tell you why they manually rejected your address and ID ? I think there must be a reason and the sooner you find out, the sooner you will probably know what to do. 

If you learn, feel free to tell me and of course I hope it won't take too long and you will be able to verify. 

I had to add another bank statement with my address and another ID (national ID) and the form with the request to update my address, they sent me an email asking for patience while they proceed my account update. (Their IA accepted my new documents as well as shows the screenshot, now, its up to the other team to manually accept the documents)



its been quite a while and i have no news since their last email 2 days ago.

I have 8 days left before open a complaint.

I have not opened a complaint still until august 18 to give them time to reply.

But im sharing here with you the last email i got from them(check the date)

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On Thu, Aug 8, 2024 at 8:05 PM Mr.bet <support@mr.bet> wrote:

Hello xxxxx,

Thank you for contacting us.

Thank you for your prompt response and for providing the documents for verification. We truly appreciate your cooperation in ensuring that your verification process goes smoothly.

We are ready to guide you through every step of the verification process, and we hope that everything will be finalized without any issues. Please allow some time for our relevant department to review the uploaded documents. As soon as the review is complete, you will be notified of the results.

We greatly value you as a player and look forward to seeing you continue to enjoy your time at our casino.

Thank you once again for your patience and cooperation.

If any questions arise, we will be here to answer them 24/7.

Best regards,

Manager of the game club, Thea

2816939

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Reply sent it today August 11

Dear Thea,

I hope this message finds you well.

Thank you for your recent email and for the ongoing support throughout the verification process. However, I am writing to express my concern regarding the delay in manually verifying the authenticity of my documents.

As you are aware, the AI system has previously validated my provincial ID and proof of address, and it has also confirmed the authenticity of the new documents I have recently submitted. Given that the AI validation was successful for both the previous and new documents, I am concerned about the extended delay for the manual review process.

Additionally, I would appreciate it if you could provide written clarification on the following points:

Reason for Initial Rejection: Could you please explain why my previous documents were rejected despite their legitimacy under Canadian law?

Current Validation Delay: Can you provide details on why the manual review of the new documents is taking longer than expected, even though the AI system has confirmed their authenticity?

Understanding these aspects will help alleviate my concerns and ensure that any issues are addressed promptly.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

I did a quick check out and this is what they answered on live chat.

Have anyone experienced a similar response?