Mr Bet Casino - general discussion (page 16)

I also had to upload three different photos of my ID because they always said they were blurry. But with you it takes a long time.

Well... they're taking their time... strange white Mr.bet belongs to a group with Spin.city and Bruce.bet and I'm verified there🙈 only with Bruce.bet it took a couple of weeks to verify the VISA debit card, I couldn't make any deposits. I just uploaded the same documents a couple of weeks later and it was done😂😂😂

Finally it seems the bug was fixed and i were able to upload the documents. Now i have to wait for their green light to get my funds after verification process by their team are validated.

time to file a complain i guess?

Hi, be sure to let us know if the bug was resolved and what happened in the end and if you were able to verify yourself in the casino. It will be important for you to be able to withdraw your money. I'll be waiting to see what news you have. 🙂

Hi, as the other player recommended, I would probably think about starting a complaint. If verification is difficult to complete and the casino is accusing you of something you say is not true, it would be best if our team investigated the situation. What do you think, are you going to go ahead and ask for help or are you going to try to resolve it yourself ? 🤔

Actually, I came to Casinoguru with that intention 😂

I'm going to go into the chat to get informed about "news" in my case and see if it's necessary or not 🤔😂

Yes it seems was their email system that sent me the wrong information. Finally I was able to send all the information for the verification and the first stage passed, now I'm waiting for them to verify manually and give me the news about the verification successfully and get my money.

It wasn't worth going into the chat...

At the end of the song ...COMPLAINT !!! I see no other reasonable option 🙈

https://www.curacao-egaming.com

Unfortunately, they don't understand anything else.

Update:

Mr.bet did everything today, I was verified and the money arrived. Thanks to everyone who helped me in any way. 🙏

I still see a problem with how Mr.bet works. The casino doesn't harm players but mainly itself! Will I still play there? I don't know, I need a bit of time to step back. We were able to save ourselves everything...it's interesting that the documents I uploaded today were quickly checked and approved and the payout arrived after 5 minutes!!!

After the verification, I received my money on the same day.

But we know that the money the casino has given us is just a loan. At some point they will get the money back, it's just a matter of time. 🙂 and our winnings are our losses.

Well...that's a question of attitude ☝️ Everyone who wants to join the casino should set their own pain threshold ✌️ Budget that they want, can and will play with, otherwise it's suicide. I've been playing for too long and it was difficult for me at the beginning too...understand something like that☝️ I protect myself according to my rules 🫡

I would say good news for me and certainly for you. I'm glad you got the money, and it's always important that the players who do the verification pass it successfully. Without that, the money won't be collected, so it's good that as soon as the verification was done, the money came. Both processes didn't take very long and if there was a technical problem, then that's probably why there was a delay in both things. 

In the end, however, we managed to achieve the state we all wanted and I hope that something similar will not happen again. 

Good luck. ☘️

I can see that the casino eventually paid out more players right after verification. I think that was probably the most important thing in this whole case to make it successful. 🎉☘️

However, do you think you will still be playing here or not ?  🙂

I have noticed that lots of casinos have started doing this to avoid paying out. I will leave a few reviews for casinos I've detected with similar issues in the last 4 months.

In my case, Mr. Bet uses the Sumsub system to verify ID documents, and this system has confirmed the authenticity of my documents.

However, my account is still on hold. I suspect they might be delaying the verification process to push me into reversing my withdrawal. This tactic will not work because I have set wagering limits on my account.

I hope they will approve the documents before this weekend. Otherwise, I will be compelled to file an official complaint. They have been continuously delaying the full verification of my account and the release of my funds

You have to look at the message, it will tell you which documents were missing or insufficient.

You 've replied to the wrong post. please reply to Jaro instead

Certainly if it takes too long and you don't hear anything and the account is not verified, then you can proceed to this step. However, you know that we give casinos 14 days to resolve this process. We'll see if anything changes in the next few days or not. 

If it does, let us know.