Mr Bet Casino - general discussion (page 15)

I surely thank you for your opinion, but sometimes, unfortunately, we can not do much, and we surely do not want to lie about it. I try to be as transparent as possible and always feel with the players and hope for the best, but if your hands are tied, you have no choice.

That is why we also have our Complaints Resolution Center, and we try to resolve every case if possible.

Unfortunately, casinos feel completely unpunished because one or two negative opinions are a drop in the ocean for them and for those few people it is a waste of a lot of money.

More than one casino has cheated me without giving any reason, they simply stole my money without suffering any consequences.

Until casinos start getting fined for their actions, they will continue to do so

I have no idea how to fight it because few people want to help people in such situations, it looks like fighting with windmills

I think that if someone likes to play in a casino, it is good to find one where he had no or very few problems and stay with it. A lot of players try a lot of different casinos that are new and not very well proven, they don't look for so much information and then it can turn out quite sad. Of course it's not always the players fault and some casinos aren't very honest but the players experience can also give you an idea of what a casino can be like. 

That's why I wouldn't experiment and stay where I would be comfortable. 🤷‍♂️

I understand in my case the problem is that there are few casinos that can be played in my country and Mr Bet was one that could be played, that's why I tried it. Well, here I am with a horrible experience.

But the Mr Bet casino has a very high rating and the players' experience is not very good from what I read

Let me give you an example, a year has 365 days, if a thief does not rob me for 364 days and robs me on the 365th day of the year, wouldn't we call such a person a thief?

If a casino has cheated or robbed its players at least once or twice without any reason, I think that the ratings should be very low, this is the only chance that the casino will start to cooperate, in most cases the casino prefers to lose e.g. 0.2 points rather than pay out a big win

HEY Jaro, welcome back 😀 The thing about slots is you cant stay at one casino or they will eat you alive; you need to be constantly on finding new casinos. But you dont seem to be a gambling man so prob you dont know this. Anyways, great to see you back! My point to Romi was that sometimes her and Radka, in their comments, seem to formulate the post as if they side with the faulty casinos and thats where the problem is, in my opinion. If you guys cant help, which we understand, just say we see; will try to do something to help blah blah or sorry, there is nothing we can do lol. anyways, great to see you back! Much love to you and Romi ❤ 😀

Bro, just do exodus as I explained to you. After that, MrBet will have no excuse. Thank me later! 😀

No problem Romi! Much love ❤ 😀

Yes, there are countries where it is not easy to play in casinos because of regulations and so on. I'm very sorry that you got into this situation, but hopefully everything will turn out well in the end and you will get your money. Our team will try to do their best. 

Our team in charge of the safety index keeps a close eye on such things and has a procedure to decide how it will change. If the casino doesn't pay out a large amount, then the more black points there are if we accept that the player is right. 

Also, from what I've seen, the casino only has 2 unresolved complaints, and most of them are eventually brought to a successful conclusion together with the player, which would definitely give me hope if I handle something myself.

So you have to look at it anyway and try to be a little positive even though sometimes it's not easy. 🙂

I think sometimes the situation is just misunderstood. After all, we're just writing to each other, and maybe if we talked in person, the players don't feel that way at all, that one of us would pawn the casino if there's a mistake. That's not what we are trying to do, but on the other hand we are trying to find out what is happening to the players and take a stand based on that. It doesn't always have to be 100% good because we are the admins, then the complaints are handled by another team. But believe me, whenever we have a feeling that something is wrong with a situation, we try to assist and help as best we can. We definitely won't call if we know we can't help, but sometimes we on the forum don't get as much information as the complaint team and we find out later that it's impossible to help.

Anyway, I am also happy to get involved and hopefully we will talk about something nice. 🙂 😊

Hello people, good morning! I can say very happy that they made my first money withdrawal. I am very happy. I hope next week they will release the next amount since the weekly limit means I have to withdraw in 3 shifts but I am very happy. I contacted curaçao egaming directly and miraculously they released my money haha thank you all for your time

Lol gratz bro, has nothign to do with you contacting Curacao lol. I told you they will pay. Its just their bussines model that they budget the payouts. Still, download that exodus wallet or buy an offlien one for crypto. Wish you quit and never played again but hard to do, I understand lol. Gratz! 🤗

Its not missunderstood Jaro, you guys just following a correct political line to keep the site going. I get that! But sometimes the replys seem too biased. Anyways, its how the world goes!

I assure you that if I play it will be casually and not more than 50 dollars for fun. This was wasting a lot of luck in one go haha

yea, mrbet slots can hit with 25$ depo lol they sick 😀

Well, that's perfect. Finally something has moved forward and you could be pleased, hopefully it will be easier from now on and the money will go faster. ☘️🎉

I would say that we are here mainly for the players. For them we do reviews, complaints and many other things without any demand for reward. So if we want to stick to a line and say that the casinos have a priority for us, it's not true. But we can't blindly trust everyone who comes here with problems. A lot of these players were the ones who made a mistake in the end. 🙂

what mistake, Jaro? Guy just wants his money out lol 😀Some casinos have way too high of an artificial score, for example, Magic Red. Its a disaster lol.

Hi there.

I imagine you are not willing to trust anyone who works for Casino Guru, but I still want to add a few points to this topic because we take transparency extremely seriously. Sometimes, far too much, I'd say. 😀

You obviously have your opinions, while me and Jaro know how Casino Guru works. That's natural, and probably the reason why we got so well used to such conversations.

How about I tell you this:

Players are the ones who feed us. Not the casinos. If we disappoint the players trust by showing wrong data or supporting unfair casinos, it will return to us like a boomerang. On the other hand, it doesn't mean we'll always blindly decide in favour of the player whenever they submit a complaint against a casino, or whether an untruthfull user review is submitted against the casino.

You won't find any "artificial ratings" here, because we are not paid for "promoting casinos," as is so common these days. We have set such tight boundaries that pretty handful of casinos are not willing to cooperate with us due to our strict policies and transparent approach. Daily, we have to explain there is no way to buy "top positions" for specific countries. Believe me or not.

Life is a constant change, and even the best and most fair casino in the world may disappoint a player. Here we come with a free complaint feature. Each time we find out the casino does not treat the player fairly, the Safety Index gets involved. that's the main difference between all the general complaints or concerns presented on the forum and proven facts. Only carefully investigated matters affect "casino ratings", not just because we would not even know how to randomly recalculate ratings solely based on forum posts, but also because we would not be able to get the casino's point of view on the accusation. Fair means giving both sides the chance to speak up, I'd say. In this regard, Jaro most likely wanted to say, that many players make mistakes by not adhering to the casino rules, yet they are still convinced we should fight to get them their rightful winnings. Not every claim can be decided in the favour of the player. Thus, forum posts are not subject to change for the Safety Index value - they are recognized as a source of information mostly generated by players for players.

Perhaps some replies sound biased to you, but I'd say that Casino Guru Team members respond in the same way simply because we are familiar with all these facts. I know it's quite easy for me to say that, though.

Thanks for reading!