Mr Bet Casino - general discussion (page 12)

🤣🤣You made my day much better. Thank you!🐱‍🏍

This wont verify your docs faster bro 😁

I know, buddy, but Mr. Jaro and Mrs. Radka have helped me many times with fraudulent casinos

Kudos to them 🤗

Hello,

So I got an email from MR.BET on June 28th, 2024, here is the original text. "2.5 EUR has been credited to your account. Enjoy the game! You have received cashback." I go to the MR.BET Casino website and there is real money 2.50 euros on it, so I play and turn 2.50 euros into 600 euros, read 200 once and 300 once, and suddenly all payouts failed and further up it says manual payout 490 euros domestic payments successful and I still have 10 euros in credit on my account, then I look at my Sparkasse account and it's not there, then I ask in the live chat what's going on with my money, yes the money isn't being paid out because it was bonus money. Who is right here?

Thank you for taking the time to contact our support team! Recently you contacted us with a request regarding bonus correction.

Our website is a trusted platform governed by appropriate structures and loved by many users across different locations. Safe and secure gameplay is our top priority.

The amount of 490.08 euros was written off as winnings from a free bonus. Please note that the bonus of 2.50 euros that you received contained the maximum winnings according to the bonus rules, which was 10 euros. And the system adjusted your balance to the amount available for withdrawal.

Please note that according to our Terms and Conditions 7.9. The maximum win/winnings from no deposit free spins, all no deposit bonuses and any additional bonuses for achievements that are eligible for withdrawal are capped at €50 or the relevant currency equivalent, unless otherwise stated. We reserve the right to reduce your balance to an amount that exceeds the above mentioned €50 winnings limit from free spins and no deposit bonuses. This reduction can be done immediately after a win or upon your request to withdraw the relevant winnings. With this bonus the maximum win was capped at €10.

Thus, only the amount of winnings from a bonus was affected and all adjustments were made properly.

If you have any problems or additional questions for us, please contact us at any time. We will try to find a solution as soon as possible! We are always happy to advise you!

Hello, this seems like a pretty complicated situation since you say you got the cashback in real money. Then I would also think that I can win any amount of what the casino gave me. 

However, if the Terms and Conditions state what they wrote to you and that is that the bonus money and therefore the cashback is subject to some maximum cashout, then there is probably nothing more to do with it. Did you read it somewhere before you played ? It seems to me that there is little to withdraw, but if they have it set up like that, it will probably be difficult to do something about it. 

So please let me know the answers to my questions. 

I know that bonus gifts in most casinos can only be withdrawn up to 50 euros. However, when I started playing, I paid attention to whether the funds in my account were real money or bonus money. It turned out that it was real money. Also, I read that the cashback is paid out as real money. Otherwise, I would not have played there.

The casino would have no chance of winning the case in German courts. Unfortunately, it is located in a country that is difficult to reach and where different legal standards apply.

Here is the bank statement showing that they transferred the money. It seems that they changed their mind.

The last thing is that they make you think you are going to receive the money and then you transfer money to the casino to play because you think you are getting the money in your account. I have not received a single message saying that they are not paying out the money. I had to ask myself.

Yes, that's what I was referring to, that it would be good to specify the exact balance and if it's to be cashback which is a bonus, then it should be in bonus money but if it says it's real money then I would look at it the same way. 

However, I can see from the screenshot that you got some funds which is pretty good news after all. 

Next time you'll see that if you play here again they have it like this.

I'm interested in how one can take legal action against this casino. Are there lawyers who specialize in this?

I think you'll find a lawyer, but I can't recommend one. You'll have to do some searching on the internet or maybe ask other players, because I don't have any experience with that and legal stuff is out of our spectrum. 

Would you like to take it that far ? 

Hello, I have been trying to withdraw money for 10 days and 4 transactions with different payment methods are already failing. I already understood that it is a scam because delay times are not normal and that they only tell you to be patient. but well I wanted to download here and I'm going to see if legally something can be done although I find it difficult

Hello. Did the casino explain anything to you about why it is still failing?🤔 You said in your complaint that your account is fully verified, right? Have you had any successful withdrawals there before?

Hopefully, our team will be able to get to the bottom of things soon, and you'll be able to get your money. Just please keep us updated about any changes.

Hello, that is the biggest problem, that they don't give you any explanation. On June 24 I request the withdrawal, on the 25th they ask me for verification with documents and on the 26th I receive the email that everything is verified. I changed the status of the withdrawal from "pending" to "in progress" and after 2 days I received an email that the withdrawal failed. From then on I make 4 more withdrawals that are "pending" for 2 days and then they say it failed without giving any explanation. Now I tried depositing to see if it would unblock the situation and it doesn't seem like they left the account with me without being able to do anything or withdraw or deposit. And in customer service they only tell you that they pass it on to the corresponding department but they never contact you from said department. Very bad experience and makes me think that I will never be able to get the money.

Hey there,

Is that uruguayan money 200$ each or how much? One time they delayed me 3 weeks for 100$+ but they pay. Other times it was under 48hrs. I am talking from personal experience that they pay but they have a long list sometimes from the hits. They seem limited. But they always pay. Just give it some time. I found their slots to be the best and fairest of 99% of other casinos. Even crypto casinos which pay on the spot.

I am writing this coz I felt same as you. No explanation, just wait, but they always paid. Hope this helps!

I hope so but it is being very strange. I have approximately 12,000 dollars to withdraw. But what discourages me is that it was verified, the money had been debited from the account and then it failed again and again. Then they told me that some verification was missing since it was already fine and they had debited me the money. Now I am like the first day with the withdrawal pending and waiting. I've been waiting for 2 weeks and they haven't told me what's wrong.

Ah shit, thats alot of money. Ok let me explain to you as I have investigated this matter online. You prob have done sports betting. W/e it was u bet on, on largw sums, they say it on TOS that they will pay u 5k (i think it is) in one month and rest next month, till the full sum is paid. They keep a waiting list. I stil believe they will pay, but might take a while. Sadly, this is the type of casino they run. They seem to have limited funds or dont want to bankrupt the casino so they put a waiting list.

There is nothing you can do. Just wait. Maybe will take 2 or 3 months but they seem to pay. Again, they delayed my 100$ for 3weeks ao go figure lol. You best learn to play with crypto. I say give it some time and dont touch that money. Most of the problems arise when people cancel and punt all the money. You might need it now but nothing you can do. Just wait! Thats their bussines model lol. But they seem fair. In the end they pay. Hope they do for you too.

Like I have a locally licensed casino in my province, Magic Red, they are the biggest scam. Never play there. We think Curqcao are bed but even this one in Ontario, Canada, is worst. I didnt want to file here for a claim so I have considered the money I had with them gone. No point for 120$. I only play slots. GL and give it some time! 🤗

I actually won it at the slots. I was lucky haha but well now let's wait. I don't expect them to pay me everything quickly but at least a withdrawal of 5 thousand which is the maximum and then they take time with the rest but I want them to give me peace of mind with a withdrawal to wait calmly for the others. I hope to be lucky since it was very good for me to cover the expenses of a heart operation for my 6-month-old nephew. I never thought I would win that money, I only put in 75 dollars to have fun and I earned almost what the operation cost, which gave me a lot of joy and now not being able to get it is discouraging me since the operation will be in the next few weeks and with that money we brought a better specialist of the heart to help in the operation

Oh yea, mrbet slots are fire lol. I have tried many casinos, crypto and fiat, but mrbet slots are the best. Hey bri, I totally understand you. I still believe they will pay. But you gotta understand, gotta pay for the nephew surgery with other means and give this to him or whoever paid to help when u get it. It seems that the casino pays. Just give it some time. And dont bother going to chat coz I went 3 times and they told me same: sometimes they are many payments to make so just wait. And it was over 100$+ for 3 weeks wait lol. Gratz again and I understand you but just wait and IN NO WAY, DONT TOUCH THAT CANCELLATION BUTTON. I know as a gambler that our mind plays tricks on us but just DONT TOUCH IT. What slot u won btw haha; sick score 🤣

Yes, I understand you and that's how it will be. We are going to do the operation by selling a car if necessary, but it was like something sent from above for that money to come like that out of nowhere.

win 3000x in Zeus vs Hades playing for 1 dollar and then win 2200x in wanted playing for 4 dollars. All in 3 hours I couldn't believe it.