Wow, thats sick lol. You big degen to play 1$ spin with 75$ depo lolol. I do 20c. Thats why I dont win that big. But yea, as I said, mrbet slots are maybe, the most fair in the casino world. So its best to keep a good relation. Just wait, they will pay. Gratz again!
Hello, that is the biggest problem, that they don't give you any explanation. On June 24 I request the withdrawal, on the 25th they ask me for verification with documents and on the 26th I receive the email that everything is verified. I changed the status of the withdrawal from "pending" to "in progress" and after 2 days I received an email that the withdrawal failed. From then on I make 4 more withdrawals that are "pending" for 2 days and then they say it failed without giving any explanation. Now I tried depositing to see if it would unblock the situation and it doesn't seem like they left the account with me without being able to do anything or withdraw or deposit. And in customer service they only tell you that they pass it on to the corresponding department but they never contact you from said department. Very bad experience and makes me think that I will never be able to get the money. 
Which payment method did you choose to get the withdrawal with and in what state is it now?
Nick will go through your complaint soon, so hopefully we will learn something new. 🤞
Hey there,
Is that uruguayan money 200$ each or how much? One time they delayed me 3 weeks for 100$+ but they pay. Other times it was under 48hrs. I am talking from personal experience that they pay but they have a long list sometimes from the hits. They seem limited. But they always pay. Just give it some time. I found their slots to be the best and fairest of 99% of other casinos. Even crypto casinos which pay on the spot.
I am writing this coz I felt same as you. No explanation, just wait, but they always paid. Hope this helps!
Hey. Have you thought about writing a user review about your experience with this casino? It is really helpful and others can learn more about each casino. Here's the link if you decide to express yourself.😉
Do you still play there, btw?
no, i wont anymore; i did one and deleted it after they paid me, BTW, you love to delete my reviews Romi 😀 I did one about Magic Red, which is a real scam here in Ontario and you deleted it 😀 so im done. Hope u well!
Hey, it was not deleted, actually. We kindly asked you to provide more details about it, as you have received the rejection reason by email. If a player doesn't describe the issue well or doesn't say much about a casino, it doesn't meet our guidelines. We aim to show players clear reviews full of information, so they can understand better what to expect or not from a casino.
Feel free to submit a new one where you include more about your experience, please.
I never received that email. Love ya Romi; now going to sleep lol ❤
Really? That is weird.🤔
So if you get a chance, you can write another review if you wish.
Great! Have a nice sleep then.
Hello, I have already tried binance pay, trc20, lithecoin and they all fail. Now it has been pending for more than 3 business days.
The issue of verification was something strange that made me doubt the casino a lot because it was already verified and the first withdrawal I made according to them had left the casino and had a problem with the payment company. So if it was already verified there, why are they now asking me again for a photo of the card? And I sent the photo and after 10 minutes they sent me an email that was already verified. Very strange, it seems that they do it to save time and make people nervous and end up risking money. And now they have had the withdrawal "pending" since Friday and they have not sent me anything else. I can bet that in 1 or 2 days they tell me it failed
Like I said, I already knew I was going to fail. There is the casino email 5 minutes ago
Hi Ricardo,
I hope you are having a great gaming experience.
We are writing to inform you about the status of your recent withdrawal request of 200,000 UYU through Binance. According to the relevant department, the transaction was canceled due to temporary technical difficulties.
We recommend that you try the withdrawal again later or consider using an alternative payment method.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need help, please do not hesitate to contact our customer service team.
If any questions arise, we will be here to answer them 24/7.
Sincerely,
Gambling club manager, Thea.
The issue of verification was something strange that made me doubt the casino a lot because it was already verified and the first withdrawal I made according to them had left the casino and had a problem with the payment company. So if it was already verified there, why are they now asking me again for a photo of the card? And I sent the photo and after 10 minutes they sent me an email that was already verified. Very strange, it seems that they do it to save time and make people nervous and end up risking money. And now they have had the withdrawal "pending" since Friday and they have not sent me anything else. I can bet that in 1 or 2 days they tell me it failed
Sometimes it is that the casino needs to make some additional verification, so it doesn't necessarily sound strange, I would say.
Like I said, I already knew I was going to fail. There is the casino email 5 minutes ago
Hi Ricardo,
I hope you are having a great gaming experience.
We are writing to inform you about the status of your recent withdrawal request of 200,000 UYU through Binance. According to the relevant department, the transaction was canceled due to temporary technical difficulties.
We recommend that you try the withdrawal again later or consider using an alternative payment method.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need help, please do not hesitate to contact our customer service team.
If any questions arise, we will be here to answer them 24/7.
Sincerely,
Gambling club manager, Thea.
Well, technical difficulties happen sometimes. Don't you think so?🤷♀️
What about the offer to try some different payment method? Would it be possible for you to do it?
The strange thing is that they make me suspect that it is only to gain time since it failed again, there I sent you the message again, it has been 20 days and 6 withdrawals have failed.
I have already tried 6 different methods. They are just excuses not to pay
My tip: Go to this website, there you can submit your complaint. Then your problem will be solved.
https://www.curacao-egaming.com/
I see. It surely is a reason to be frustrated. Well, I hope now that there will be some movement in your complaint soon.
I'm going to try that! Thank you very much my friend!
The only thing I want now is for it to be known if I was scammed and for no one to use that casino anymore! I no longer care only about the money but that no one else falls into their trap. Just because of the delay times we are talking about a casino that is not serious. Legal and good casinos pay in a maximum of 48 hours, they never take longer and this one has been going on for 20 days and it keeps failing, so they are not going to pay me.
Forget about binance. Google Exodus. Its free. Make a wallet. It has many currencies. It has to have the crypto currency u want or that mrbet will let u withdraw and withdraw it there. Exodus is anonymous. No info needed. Then after the crypto is in your Exodus wallet, you can send it to Binance. You might incurr some extra fees but its ok. Stop overthinking it and do this!
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
