Magic Win Casino - general discussion (page 12)

Unfortunately not all casinos are included in the BetBlocker initiative, so not all of them will be able to do what has been described. Which is a shame because it would be great if it was for more casinos. 

I have seen that both casinos have a safety low index, so I am not surprised by their behaviour and I can understand why it is so difficult for you to close these accounts. Our team will try to help you and hopefully it will be possible. 

However, what did they write back to your emails?

I would also like to point out that I have not seen you reply to Tomas about the other casino Superb, so it would be good if you did so that the complaint would not be closed. 

Would that be possible? 

Hi I have written back to everyone for both casino accounts, both casinos have never replied to any of my emails and when I go on live chat they just tell me they can’t get involved and I have to email in 🤦‍♀️

Yes I need my account deleting from Magicwin and Superb bet I have sent over 30 emails since January telling them I have a gambling problem but they won’t reply and both accounts are still open

Good but I also thought that you did not answer Tomas here in this complaint and if you do not provide further information the complaint will be closed and the help will not take place.

Please look at this link and write it off so that the case can move forward. 

I have been waiting for a payout of £3440 since February. In June I had it cancelled and they asked me to use my card to pay it out quickly. I still have no money. Lots of emails and chat. Basically a scam

Why don't you remove it from the network.magic win

How do I remove it

institutions.police.interpol

Thank you I’ll give it a try

With this casino, I'm not even surprised. It is probably one of the worst ones on our site. Withdrawing money for so long is not normal and I would probably give up on ever seeing it coming. 

But have you taken any steps to withdraw? I mean, some kind of lawsuit or something?