Kingmaker Casino - general discussion (page 3)

Don't deal with this casino anymore they do everything to fool us!!! Too bad they don't shut them down!!! People always have a useless excuse to tell you!

I have requested a withdrawal of €400 since 03/20 I still haven't received my money and all I get as a response is not to worry and that my withdrawal is in the final stage of processing. While the limits they give themselves are a maximum of 3 working days starting from the day after the request was submitted.

Hi @Dimidim,

We're sorry you're having trouble with your withdrawal. Withdrawals usually can take some time.

Can you please send us your player ID or the email connected to your account to: complaints@kingmaker.com, so we can investigate further the issue?

I have done that too no response there either. All they say is extra time to check it out

Hi @Lilai,

Without any account details, we cannot help you. Please send us your player ID or the email connected to your account to: complaints@kingmaker.com.

Just checking, is this your email d*********o@gmail.com?

Yes

There is an email sent at 5:07pm (EET) with a response. Please check it out and if you have any questions, you can respond to that thread.

We understand that waiting for a response can be frustrating and we're sorry it takes so long, but we need to check all the details and that can take a while. We kindly ask for a little patience.

Kind regards,

Kingmaker team

I have seen this message and that is what I said above. That you are asking me for additional time to review the matter. Which means an extra delay in getting my money

How long do such checks take? Other casinos solve such problems in live chat. I'll tell you like it is, you don't want to pay out at all! I had previously agreed on the live chat and a colleague of yours said that if the payment is rejected again, which clearly happened today, I should contact you and the payment will be made manually. But then there was another APPLICATION TO THE FINANCIAL DEPARTMENT and now I have to wait again until it is approved and and and. Make excuses and lie about everything.

I have requested a withdrawal of 1000 euros, they keep getting delayed with the excuse that I have to be a little more patient. I have lost 180 euros in buyer's bonus because the page got stuck and when I renewed it was like I didn't buy it. All they ask is patience and that the request has been sent to those in charge.

Apparently it was just a method to pass time. I now have 2 active payouts running again and a third payout method that will almost certainly be rejected again due to some problems. They've been withholding €1,500 from me for 4 weeks.

The same thing to me, lies from 16/03/2024 withdrawal request and still nothing, I asked them the reason why we don't delay all sub-check a little patience, not only that I asked if kyc verification is needed no it is not needed they told me, your withdrawal will arrive soon..

Now they are asking me for kyc identification they are fraudsters, Ask everyone Reclaim the deposits from your banks it is a clear fraud let's not take our money but the law must proceed with them.

The last thing I spotted was a change in the reply from the casino representative, the email address was updated to "complaints@kingmaker.com"

Luckily, the casino representative seems to be active in this thread, so I would leave a response regarding the delay to him if you don't mind. (Kingmaker Casino)

Hello,

As you can see, you are not alone in this situation. I'm sorry to say that, but at this point, I think a response from the official casino representative would be better for you.

I understand it feels suspicious when you're getting inconsistent information from the casino, so if you ever feel you ran out of options, please consider submitting a complaint 👈.

It's completely free, but first try to pass the verification, please. One way or another, if they said it was necessary, I would presume they were right in the end. 🤷‍♀️

I never saw something like , i have long time to play online casino , even cadinos with no license they never scammed

To have so much people running same situation , its clearly scam

I cant explain someone

I asked if they need kyc verification they told me not needed like others same lies same respond

Copy paste answers

All this is fixed to scamm people

I can't think something else

I have massive problems at kingmarker casino regarding the payout. It's just not being processed and I've been waiting for 6 days. What's wrong with your reviews???

Hello, dear player.

Although I understand you feel this way, the safety index/overview says it quite clearly:

"We've thoroughly reviewed Kingmaker Casino and marked it as a fresh online casino. It hasn't been operating for long enough, so it's too soon for us to give it a normal Safety Index rating we give to established casinos. "

I'm sorry to say that, but playing in a fresh casino is always risky, because no one, not even us, of course, knows what may happen, whether such a casino will live long enough.

Read this thread, please.

I hope you will be paid soon!

Dear Customer,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email: complaints@kingmaker.com or chat.

Please provide our support team with your account details and so we could review the details of the case.

Sincerely,

The Kingmaker team.

Hi @sebbok,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email: complaints@kingmaker.com or chat.

Please provide our support team with your account details and so we could review the details of the case.

Sincerely,

The Kingmaker team.