Kingmaker Casino - general discussion

If you want to discuss anything related to Kingmaker Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello! I didn’t want to publish my complaint for a long time and thought that everything would be resolved. But no. My withdrawal request has not been processed for 21 days. Verification of the account has been going on for 18 days. Each document is checked for approximately a week and everything takes a long time. I haven't been able to withdraw my money for almost a month. It's horrible! After all, all the documents could have been checked in a day, but the verification has been going on for more than two weeks!

Each document is checked for a week, 10 days. everything is very difficult for a long time! To achieve anything in the verification process, you have to write to the chat every day for 3 weeks! If you don’t write, the verification will take a year! This is a terrible attitude towards your customers and complete disrespect!

Verification is on day 18 and there is only one document left to check and they have been checking it for a week now! just a screenshot from the crypto wallet where the casino account was topped up. Everything could be checked in a day! But everything lasts for weeks!

I'll summarize my response in just one reply if that's okay.

Such unnecessary waiting is always a pain, I can imagine. Generally speaking, no associated withdrawal is normally processed until the verification is done, and I'm really sad to see you have been trying to pass it for just so long.

Normally, when the final document is awaiting approval, I would say that everything looks good, but obviously, that would not be appropriate right now.

I believe that coming here to share your situation is a good first step. You brought up a complaint as well, and to be honest, this would be yet another wise move. Have you ever heard about the Casino Guru Resolution Center? We aim to support players for free, resolving issues when we can, if you are interested, browse this guide 👈

Do you feel like submitting one?

I want to file a complaint! I've been waiting for a withdrawal for a month now and I'm tormented by endless checks. Now all the documents have been accepted, but they found a new problem (as usual) - they tell me to log into my account without a VPN, but I don't use a VPN. In general, they continue to suffer for a month now. and the payment was never processed

Hello. I thing it would be really wise from you to submit a complaint, especially in this situation. It really is a long time for the verification process to be done. Have they explained to you, what is the reason they asked you to log in without VPN, if you say that you do not use one? Why do they suspect, that you have actually used VPN? The support should be able to explain that, for sure. 🤔

Anyway, just easily click/tap on this link 👈, where you can submit the complaint. Our team will do their best to get this issue solved. If you need any other help, we'll be here, ready to step in.

Dear Customer,

We are sorry for this experience and thank you for reaching out.

We've sent you an email to: z********2@gmail.com, please get back to us as soon as possible.

Ăștia țin la nesfârșit o retragere așa ca nu recomand deloc să jucați in acest cazino, sunt niște hoți nenorociți

daily the same problem I really don't understand why this casino doesn't get a 1 rating as long as only deposits work withdrawals never

You are the biggest thieves in the world

Hi @pamelapop9105,

We're sorry you had an issue with our platform. Can you send us an email with your player ID to complaints@kingmaker.com? we'll help you sort out the issue ASAP.

Hi, I see the casino wrote you back right away, so I hope they will try to resolve your situation as soon as possible. I also found out from your screenshot that they have some maintenance. So I would recommend that you try to cooperate with the casino and when they give you an update let me know. 

It's a pity that I didn't read reviews about this casino earlier. I've been waiting for more than a month for payment. Won $180. I bet $180 for withdrawal. The payment was canceled and the casino withdrew 100 dollars to its account instantly (everything is in the account history, all the evidence, etc.) There were 80 dollars left, I put them for withdrawal. For more than a month they tormented me with verification, I sent them photos 10 times, with different documents. They didn't accept everything. and today they withdrew my deposit of 29 dollars for some reason!!! That is, from $180 in winnings, they returned the deposit amount! Casino scammers and thieves! IT IS A FACT! More than one person has already written about this. This is not a coincidence. This is true! It’s simply disgusting for the casino to steal money so brazenly! And pennies! The casino may be bankrupt, so it steals players' money to cover debts. Most likely this is true.

Dear people, this casino only answers so much, but you will never see the money, it simply works, only deposits here, withdrawals do not

Exactly, except that no one cares that we are being robbed by all licensed casinos in Curacao

I agree with you buddy! It’s a pity that we fell for these scammers and thieves (

Hi @lacostweb,

Could you please send your player ID to complaints@kingmaker.com? We'll take a look right away and we'll try our best to solve this issue ASAP.

Hi @pamelapop9105,

We haven't received any email from you, could you please send your player ID to complaints@kingmaker.com? Once we have it, we can see what was the issue and we can get to solving it right away.

I've had a positive experience so far at King Maker. I made a 2k cash deposit, and have 15k remaining after withdrawing 1950. I made most of this playing table games. The slots are a bit of a mixed bag with some providers at 96%, but other like hacksaw and nolimit are the 92% version which are more difficult to win on. I'll write up a full review in a couple of weeks once I've withdrawn my winnings ($1200 a day takes a little while).