JackTop Casino - general discussion (page 6)

I don't know if I have money in my account! All I know is that I deposited almost 5,000 euros in total that evening and I kept losing and I didn't even mind and that there was an error message and then I wanted to log in again I got a message that II was blocked and I immediately approached customer service, but until To date I have never had an answer. I have never received an email with what I deposited/amount or email with what I paid out, only my bank account is my only proof unfortunately. My point is: even though I lost and they block me for no reason and ignore me! I think I have a right to get my money back because they are also abandoning me for no reason and without a chance to get my money back. I'm just angry and can't accept it.



That's how it works and they don't respond to emails at all

What happened! Precisely

I keep losing suddenly I was playing and the site freezes I refresh the page then they blocked me

Afterwards I was even angrier since I am also registered in Cruks, this should never have happened, but since this is a Hungarian company that ignores all European rules, I think it would be wise to visit with about 50 people. suspicious addresses, one in Italy, one in Hungary

Can no longer log in, ignore on live chat, just like with you, ignore on VIP mail, ignore on support mail and at Trustpilot they still say the same blunt talk of just contact support, but yes, they do not respond

You can send them a message via another email. As soon as you give them the correct email they ask for, they will ignore you again

I am now harassing their affiliate partner in the hope that they will make me sick and arrange compensation for me

So that means you didn't lose, but the casino took your money ? Did you play with a bonus? 

So it means that you didn't lose all the money you deposited and you still had some in your player account, but you got an error message during the game, yes ? Then the casino blocked your account ? 

Anyway, it would be nice to know the reason why this happened, and since you have a complaint, let's see where the team gets us. 

If you have anything new, be sure to let us know.

I don't think this is the best way to communicate with the casino. If you just lost all your money and are waiting for compensation, I'm probably going to disappoint you, but that's not the way it works. 🤔

Anyway, we'll see where you get in the complaint process and what our team finds out. 

Im not losing it its gone wile i was playing without bonus

The casino ignore me so i think theres no other way there was a other casino happend the same i findt out facebook profiles and it works well they refunded me

When you say it is gone, are you suggesting you weren't the one who played with the funds?

I'm trying hard to understand what makes you feel you should be compensated.

Even if your account had somehow been hacked or simply misused, frankly, still, it would not change a thing. 

But, as I said, I'm probably not getting it correctly.

They closed my account when there was money on it 8400 exactly when i wanted to play everyting gone and not able to play becaus they blokked my account i want to get my money back ik trying for almost 6 months to get in contact on almost every possible way the only ways that left is to find out who is working there of try it with the affliate partner boomerang partners on the site is written an adress in italy i take up contact but he say im not from fgs software solutions

I'm not one to catch a fly

if you please find a way to get money and hopefully you will succeed! Would you please keep us informed because I am also sick of this! That it happens to more and more people but they can continue with their scams! Someone has to stop them and ensure that everyone gets their money back, just like when the KSA license was introduced, people were allowed to demand their money back because there was no obligation to play. I hope things will work out one day, I want every cent back that I transferred since they don't actually offer their casino in the Netherlands. Greeting

Fine, I just wonder how anyone will prove the money has just disappeared. I guess we will see. 🤞🤞

By the way, in your complaint, the disputed amount was set to €8,600 Can you please notify Petronela that the sum is not correct?

Thank you.

No i make mistake with calculating on my bank account

It's a lost cause! We will never get our money back! Then there should be a miracle because they are happy abroad but I wish that they would be hit hard by a hack or crisis and that day they would suffer the way they let people lead. I am seeing a psychologist because I cannot accept this. I think now I accept it and move on.

Never had to give up, I've had something like this before and it worked out, it involved even more money, this company is not in Malta, which has laws against these kinds of scenes, if all goes well, it's a Hungarian company, just keep going. of course we hope that you will stop them being in violation when it comes to offering games of chance in the Netherlands, the ksa is not allowed, they can get a very big fine for this