JackTop Casino - general discussion (page 11)

I ask for my player id

and if that is the case, they must also be honest on Trust Pilot

they should be honest, also on trustpilot

But there are situations where both the player and the casino interpret things in their own way, so sometimes I wouldn't be surprised if things were different on Trustpilot. I guess nobody can force them to do anything and if you send some evidence that is relevant and it still doesn't turn out well, then I guess you know what to think.

I think they make jokes

I don't know what they're up to, but it would certainly be appropriate if both the players and the casino were always honest. I probably wouldn't play in one where that's not the case.

Geen reactie via de support live chat support email vip mail vip manager en whatsapp na een jaar aleen reactie hier van neem contact op aleen werkt dit niet 

Datum van ervaring: 04 juli 2024

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Antwoord van Jacktop Casino

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Dear Collyn Daamen,

Thank you for bringing this issue to our attention. We sincerely apologize for any difficulties you've experienced in reaching our support channels. Your feedback is crucial to us, and we're committed to resolving any communication challenges promptly.

Please accept our apologies for the inconvenience caused. We encourage you to try reaching out to us again through any of these channels, as we are eager to assist you and ensure a positive resolution to your concerns.

Thank you for your patience and understanding. We look forward to hearing from you and resolving this matter promptly.

Kind Regards,

Jacktop Casino Team

Okay, so you reached out to them ? Did they try to work something out with you or not ? 

I am already trying to get in touch in several ways, maybe they will come to IGB Live in Amsterdam, the only option I see is to contact boomerang partners.

I don't joke or lie about this because they don't adhere to it

You mean you're going to go to the conference and you're going to confront them there ? Quite interesting, I'd say. The best thing would be if they could resolve this problem with you once and for all because I know we have had a history of correspondence in the past and several complaints have been lodged by you against this casino. 

I wish it had all turned out well.

yeah i'm really tired of it

I understand, I just don't know if it's the best idea and if you could do something with it. But I'll be here for any news. 

I see al good reviews from visitors whit pictures and perfect english lol. do you even check if they are real people? casino Guru give this casino a 6.5 i know for a facts book af dead is a fake slot.

Hello, yes we always check user reviews to make sure they are not fake.

However, do you think so just because the players speak good English? 

About the slots, why do you feel they are fake? 

No i understand most users speak perfect English.........

A picture and perfect in english telling the same group of casinos that they had some great experience on it bonus are great instant withdrawals come on do you belief this? and then you have players like me not so great in English some NOT AL. giving honest experience on slots withdrawals verification and casino Guru thinking its just frustration from them?

Oke the slots the slot book of dead i have been playing this this slot for years at this casino the last real the scatter just missing slowly passing by 50 times the same . if you play that slot you just know.RTP is also missing on the slots.

I believe the matter of forum posts and user reviews is accordingly flowing in the other thread, so if you don't mind, I won't repeat myself here.

On the other hand, we believe that gambling is a way to exchange money for the thrill of the game, so if players tend to write negative reviews because they keep losing and hence the games must be fake, it actually says very little about the casino's qualities since the games are just a bought product. Gambling is very much about losing.

The same goes for situations where the player writes a negative review to say the casino is fraud because the withdrawal is taking more than 24 hours.

We consider a delay to start by the 4th day. Despite that, though, we also consider the complexity of the review and do our best to approve most of them. Every review providing at least some information worth sharing is very likely to be approved. However, we had to set at least a few concrete guidelines to ensure the reviews will be approached more or less the same way. I agree with you; it is a very delicate matter.

In my opinion, it is not a good idea to play slots without visible RTP; this could partially be the reason for the lowered Safety Index, by the way. Have you heard the recommendations we present for fair casinos?

https://casino.guru/fair-gambling-codex-for-casinos#transparency 👈

If you have doubts regarding the games fairness, I suggest you contact the licensing authority. That's the only competent ruling body in that particular matter.

You dont have to repeat yourself im not atacking nobody.how can i discusse a casino without giving my own experience

I close the account on this casino 1 year ago lost maybe 50 euro on the casino no frustration....Slot book of dead is fake you can defend it al you want.If i ask my friends do you look at the RTP wen playing they dont even know what im talking about.

And Playboom casino i lost 2500 i think its a great casino got a great review here from me i have a lot of positive reviews here on casino Guru

And last its a discussion why would i have to go to licensing authority ?

big scam this site did not work properly at first I also fell into the water because of good reviews but they are often just fake

Every time on trust pilot they come up with whole spooky stories, I am ignored in the live chat

last time I was on hold for 3 hours for a VIP manager who came into the chat for 2 seconds then closed it if this company was located in the Netherlands I would still be there this afternoon

but unfortunately this is a hungarian company which is probably owned by russians i never got paid they keep the score high on trust pilot by giving people free spins for 5 stars

As a Dutch person you are the only one who can simply visit these people in person

and tell a story