JackTop Casino - general discussion (page 10)

If they allowed you to register you should report them to their regulator who bans casinos under their license from accepting Dutch players.

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Good day to you.

I know you have heard this many times, yet still:

If you aim to prove the casino is doing something wrong, you simply have to follow the compliant path.

We appreciate your shared feedback, just acknowledge that every time you say something like "Blacklisted casino and you still manage to give it a good rating" while the associated complaint is still in progress, you will get the very same response.

I do still hope that one day you'll understand we are not here to oppose you, and you will restrain from this passive aggression. Can't say your posts have been at least neutral, if you catch my meaning.

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Maybe they will pay the ksa

Maybe. We shall see!

But if they let people register from restricted countries with the intent to not pay them out when they win they should refund all deposits from everyone that ever deposited from said countries.

Have you also tried to see if your country is banned from the casino ? I think it is also necessary before depositing somewhere to avoid similar scenarios. 

Also, did you ask for a self-exclusion or something similar ? According to the complaint I saw that you wanted to close the account but I'm not sure which of the two processes was involved.

Anyway, since I mentioned that you have a complaint, our team will try to find out everything relevant and see if we can help.  

Hi, could you tell me which address in Italy you are referring to?

I contacted the Hungarian Ministry to report the illegal activity of the company that manages this casino given that it is located in Europe and does not respect the regulations of individual countries on gambling. They told me they will investigate.

I invite you to do it too.

If you also deposited with a credit card you can ask the casino directly for a refund of the transactions because they illegally use third-party merchants.

Please let us know the outcome of it, whenever possible. Can not image what it could be, to tell you the truth, the casino operates under the Curaçao (GC) licence, actually.

" If you also deposited with a credit card you can ask the casino directly for a refund of the transactions because they illegally use third-party merchants." - Have you got any proof of this, if I may ask? I am really curious.

https://sbcnews.co.uk/europe/uk/2023/11/10/dgoj-black-market-exposure/

https://gamblingindustrynews.com/gambling-industry-fines/

Hmm, interesting quite what you found out. Did you also manage to get the refund ? I see from the email it should be the case. 

Also, could you keep us posted or update us on what you discover further ? 

Of course I got the refund and also from the sister casino JackTop for a grand total of around €5000.

Predominantly the third party merchant used illegally was Enigma Budapest