JackTop Casino - general discussion (page 4)

As I have said many times before, the casino can't take your CRUCKS registration into consideration if you still open accounts in casinos without a Dutch license.

Can you understand that? You deposited, played, and lost.

I empathize with the fact that you feel ignored by the support. On the other hand, and with all due respect, go through your complaints or this thread, we are all running in circles. - it's endless. The main point is still the same: it is exhausting for both sides.

Are u working with them i said only thing i want is a list of transactions and they lie to me on trustpilot but if u do not understand that where s this site for

everyThing i ask for cannot be solved

Nobody is working with them, I just think it's pointless for both sides to keep talking about the same thing and getting nowhere. I noticed that you asked for a list of transactions and the casino is not interested in communicating with you. That is unpleasant and I understand that.

Anyway, you have an open complaint, so we'll see where we get there.

Hello, its been 17h and still money haven been added to my account, but payment provider showed that is processed, I contacted support but they claim ( I dont believe that) that they haven gotten money yet

don t deposit one big scam

I've had the same experience, lost 4000 euros and was blocked for no reason and they don't respond to anything! Am blocked from any communication! When I send emails to someone else, they respond and when I say that I am the player with my account and that I demand that they give me my money back, I no longer receive an answer. It's nice to lose work like that and block them, so you don't get a chance to win back all or part of your money, right? Have you already arranged something? I'd love to hear about it. These people made me sick

I experienced the same thing after losing 4000 euros? There has to be a way to get back at these people

Should be possible if we go to their head office with several people

You also lost and then you were blocked! Not a fair chance, is it? You lose and you never get the chance to win your money back or part of it I'm just sick of it! I find it really suspicious that they ignore me... they respond with other emails and when I tell them who I am, no response with live chat either! So then they are wrong somewhere and you can't block someone without giving a reason. I hope we can do something about it because I played 4000 euros in less than 1 evening and was planning to play more to win back or maybe lose a little money, but then I would have accepted it and now I feel screwed. I have looked online and can hardly find anything about how you can sue a casino abroad. Make sure you also compete with the Malta Gambling Commission because they can revoke the license. Because they were not allowed to offer games in the Netherlands. I feel really stupid. I played there because the website claimed that they can be trusted, etc. I didn't know anything about playing it safely, etc. Only now have I become wise. Where is the head office then? And we need more people. Maybe open a Facebook page and then we can continue to bombard everyone online with 1 star.

Agree

I lost 8600 and then immediately closed my account on Trust Pilot, only to be bombarded with the same responses with other email accounts. The only thing that helps is to just go there with a few people, they are in Hungary so it is quite doable in itself.

There is no one who helps, not even from this forum, they want to help you, but they only say the same thing

Hello

Hi

I find it really strange that no one can help and that they can continue and steal people's money! Because taking money and not giving it the chance to win back or lose more is not a casino! They should close, I'm really angry if I knew they were going to block me, I wouldn't play anyway, man

I have created a Facebook page with their name, join if you are a victim

This is probably the reason you decided to submit a complaint here, right? 🙂

I just don't understand why any casino would close a player's account if the player is actually losing money. To me, it makes no sense at all.

Can you help me with that? Was there other communication with the casino before they closed your account?

Maybe you can help me understand your issue. Could you please specify how the casino stole money from you? I'd really like to understand what makes you so certain about the theft.

You played and you lost, now you aim to recover your money because you have no chance to lose even more.

Is this what makes you feel like the casino has stolen something? Do I understand correctly, please?

Additionally, I have to tell you that you are wrong; casinos can close anyone's account without giving a reason. They usually take this step, when a certain player accuses the casino of attempting fraud or theft. I'm sure you find that even in its terms.

well thanks for your assessment but that's how you feel! If I knew that my account was being blocked, I would not continue to deposit money, would I? So if I deposit money and there was no limit then I assume that I can continue to play and that is up to me whether I lose or stop, but if someone decides after three hours that you will be blocked without warning, I feel

screwed me because I have no way to get part of my money back! Because Jacktop has no players' duty of care, so I don't understand where that came from and you ignore a player through any form of communication while they have made money from me. I just ask the reason and until when the blockade applies, I still deserve an answer. So you think it's fair? Not me