JackTop Casino - general discussion (page 3)

I saw that in the end your complaint ended up being unjustified. I'm quite sorry, but I hope you'll choose a casino with a Dutch license next time to avoid similar problems. 

I thought u work with the casinos who are legit and not lie to their costumers

We focus on fairness, not on legal claims because we are not an official authority.

I agree that it would be much better for all of us if casinos respected local laws. Sadly, we are not capable of protecting these laws; we're not even lawyers.

Be honest now, do you know you should not risk playing in casinos without a Dutch license?

Yet you keep doing that, and then you come here and complain.

Allow me to remind you kindly:

"Please understand that since the casino has not a valid Dutch license, they have no access to the CRUCKS register."

Despite what you may think, this is reality. Keep this in mind - please avoid future issues.🙏

Your cases were rejected because your point is not correct in terms of fairness.

They are not fair at all they lie to me and also ignore

Well, I'm sorry you feel like this. Maybe you should stop playing for a while.

To me, it seems there's no fun in it anymore. I'm worried about you since you mentioned CRUCKS.

What do you think? Would it be more appealing to find yourself some new, safer hobbies instead?

Theres alot of fun but not on casino who are operating ilegal in The Netherlands and blok my account

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Of course, it makes sense. I think the whole question of legality is truly complicated. I understand players should know their laws and act in accordance with local authorities. On the other hand, when it comes to fairness, the situation is quite simple.

"I'm sorry but since the casino does not operate with a Dutch license and they do not have access to the CRUKS register, they are not obliged to refund you the lost deposits. "

So, if you ever aim to try a refund, I suggest you stick with the locally licensed casinos. Which should not allow you to register in the first place if you are already in CRUCKS.

Thus I feel it would make sense not to play at all. 🙁

This casino is only out to scam and not pay out money I have tried several times now I want a list of top-ups for my casino lawyer otherwise it might be useful if they do not do this by email to just go there

Sadly, I probably do not understand the meaning. You need top-ups for a lawyer; what is it, please?

I would also say that the casino has paid some players in the past. You just didn't get your deposits back due to the aforementioned facts.

Allow me a question: I saw your latest complaint; is it still about the same topic as the previously rejected one?

I hope you noticed my suggestion, though:

"So, if you ever aim to try a refund, I suggest you stick with the locally licensed casinos. Which should not allow you to register in the first place if you are already in CRUCKS."

list of transactions

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Ahá! Top-ups mean the list of transactions, cool. Thank you.

If you don't mind, do you mean the list provided by the casino, or rather by your bank or payment provider?

Anyway, I hope you'll get it soon.

i want a list from the casino with the transactions deposits

And what seems to be the purpose, please?

By the way, do you perhaps expect any complications along the way? I mean, if I'm not mistaken, the point is that the casino ignores you since you asked for this specific list, probably because you tend to sue them for not considering your CRUCKS exclusion, which, from our point of view, was not within their capabilities.

I was just thinking aloud. Well, I hope you stop playing one day. 🙏

I can also show it in my bank transactions, but the casino can respond to trust pilot, but not to emails and support chat, which is not a shady thing if you ask me.

I hope they will respond one day maybe theres a real service at the address on the site

And they ignore me when they close my account when im losing my money for no reasson i ask for a goodwill bonus if they have one then i must take up contact with support what they tell me every time on trust pilot that they will come with a solution but they ignore me for days weeks months now are like criminals sad that the site here give it a good reputation but its one big scam

This is exactly my point, I think you may get the very same list not just from the casino, but also from the bank.

I was not sure whether you might look for certain differences.

I tell honestly what I know. When a casino's employee is "threatened" by the court, lawyers, and legal staff, the manager is immediately informed. Now consider that every single word might be used in the process, so usually, all communication with such a player is set as forbidden.

Casinos are trying to protect their employees from making a mistake while acting under pressure. I hope it makes some sense to you.