JackTop Casino - Player's account has been closed with no explanation.

when i deposit the money in multiple times i ask about something they close my account and the support chat the email vip mail vip manager and whats app no respond do i get from them with in a month now only the same response on trustpilot when i send a review on there

Dear C078,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that the casino closed your account without giving you a reason?

Could you please confirm if you passed the identity verification procedure?

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

ast time i speak to them is when im saying im from The Netherlands and registered in cruks they say we not part of it and i wanted to refund because they must let me not play at all that was right after they close my account

verification doenst work everytime they deneid my id and the papers

Could you please specify when exactly did you inform the casino that you were registered in CRUKS?

I inform but they say whe not affliate with cruks

they not respond att all no communication

Please understand that since the casino has not a valid Dutch license, they have no access to the CRUCKS register. Have you requested to be self-excluded from this particular casino due to gambling problems?

No they operate in The Netherlands they must follow the rules here

Please forward the email with your request for account closure/self-exclusion in this casino to veronika.l@casino.guru. Thank you.

who say i want to close my account they close it when they arrived my money and make it all to 0

Do I understand correctly that the disputed amount of 8300€ are your lost deposits? Do you have any active balance or pending withdrawal requests in the casino?

No i ask also for a list of the deposits

I'm sorry but since the casino does not operate with a Dutch license and they do not have access to the CRUKS register, they are not obliged to refund you the lost deposits. Due to this reason, your complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.