JackTop Casino - general discussion (page 2)

Guys, casino guru is done with this house...they delete my posts...I'm sorry I can't help more and keep people away from this house...I'm even more sorry that casino guru is complicit in this house fraud.

Stay away!!!!!!!!

Well, I dare to say your posts are more about you being desperate, which is something we can at least try to help you with if you focus on the subject first.

I'm sorry for being so straightforward, but you are actually not helpful to others at all.

Please concentrate on the issue you currently face and do not jump to stupid conclusions.

Check out all the replies you've got from us so far. Are you truly convinced we respond because we do not care?

Figures...

Is this meant to me or the other person i like to know

It was for James, you can see it here at the top of every post:

Very well thought out online casino. It has all the top games, easy search by provider, fast withdrawals. 

What u talking about

I think it's best if you don't praise casinos from the same group, because it doesn't look good, especially if it's forced. I'm going to ask you to stop doing that. 

I think that most of the riews on trust pilot are fake

No respond yet on mail from jacktop

At least you can answer this question, hm?

"Have you requested to be self-excluded from this particular casino due to gambling problems?"

There is no need to do it publicly, of course, but it is important to mention your answer in the complaint.

Thank you.

No i not ask for it

This happen everytime

Well, in this case, I fear the casino simply was not aware of the fact that you are registered in CRUCKS register.

I'm sure you know you should only play in casinos with a valid Dutch license to ensure the CRUKS will serve its purpose of keeping you excluded. Are you aware of that?

Please, keep that in mind. By avoiding officially licensed casinos, you put yourself at risk.

Hello,

Could you finally explain what seems to be the problem?

Why do you think you are entitled to a refund?

Since you already mentioned that: "Ive send about 50 mails to support vip mail and vip manager also send 50 messages on whats app no reply when i go with fake number and mail they reply at me in one minute"

I would guess the casino simply chose to ignore your demand, probably because you are not entitled.

Please explain the story as a whole I want to understand your concern.

Whats the problem there no communication and they say to me they come with a solution but when i go in chat or mail no respond why they tell me they come with a solution

I guess that a chat operator is out of the question in this case. This should be handled by a manager at the very least.

I can't answer questions on behalf of the casino, but I empathize with you; if you were told someone would get back to you, you should be updated.

Could you send Veronika the request she made earlier, please?

https://casino.guru/jacktop-casino-player-s-account-has-been-closed-with

Thank you.

they blocked my account

Hello.

I'd love to say what's going on, but I'm sure you also know this is not possible at this moment.

It's good you informed Veronika, though, I'd do that more plainly, this is not particularly clear, I'd say.

"who say i want to close my account they close it when they arrived my money and make it all to 0"

I hope this question will also be answered through the complaint of course. 🤔

Even the bot is lie hahaha