JackTop Casino - general discussion (page 9)

Where is the thomas from

Don't know

I won't get ahead of myself and predict the result yet. I saw what you wrote in your complaint and we'll see what Tomas has to say and how it all turns out in the end. 

Anyway, I'm glad that the casino got back to you after a long time of not writing you back. 

I wish you a fair solution.

Tomas is from the complaint team, if you are referring to that. 

So thomas nothing???!!! and the casino wins. Iam sad

No one can handle this scammer!!?

t need a lot of time

Hello there. Can we be in any help here? I have seen your complaint, where our team were not able to be in your assistance any further, due to the fact, that you have, unfortunately lost your balance. If you need any other help, please let us know.

This casino keeps refusing me my second withdrawal.

I entered one for €5000 on Friday and the second one for almost €2000 is always cancelled. The VIP manager tells me that I have exceeded the daily limit which is €5000 then changes his version and says that I have to wait for the first withdrawal to be paid and that I have to check my bets.

In the T&Cs it is written that you can have up to three withdrawals pending at the same time, you just need to respect the daily and monthly limit which is what I did.

So beware of yet another casino that tries to exasperate you into losing everything.

Hi, I looked at the limit and we have the same on our site, but I also read that you did everything as needed. I can imagine if your winnings are still being reviewed and therefore when all the checks finish, then the casino will give you an update and eventually you can withdraw your money. You didn't have any successful withdrawals in the casino before ? 

I also saw that you have already filed a complaint, so our team will try to help you and I firmly believe that you will see your money as soon as possible. 

If you have any update, let us know. 

I have not made withdrawals before.

Now the first withdrawal of €5000 has gone from suspended to being processed but not yet paid. But they keep canceling the second withdrawal that I keep trying to enter.

Scam strategy to make you gamble and lose everything!

They not gonna pay out if u leave u leave it on ure balance it will be gone

They achieved their fraudulent goal.

Yesterday I asked my VIP manager three times to suspend my gaming account so as not to lose the funds that they refused to let me withdraw. After making yet another withdrawal attempt this morning, it is canceled again. That son of a woman left me the active account and I lost everything!

I hope they spend it all on medicine.

Don't play here because they do everything they can to screw you!

Now I'm waiting for Veronika to contact the casino because I want to get my money back!

I have experienced the same scenario and the worst part is that in no time your account no longer works and communication is no longer possible

Oh so it's not a good situation. What made you lose your money in the end ? In cases like this, even though I know it's not easy, you shouldn't do anything with the funds, because now I'm worried that it won't be possible to help you when you've lost everything. 

I am very sorry that your withdrawal has been cancelled a lot of times, but if it was quite a lot of money I would certainly not play with it until everything is sorted out. We'll see what Veronica has to say, but I wouldn't be optimistic. 😕

Let me understand the meaning of your answer.

Did you read what I wrote??

I had asked for the account to be suspended three times and it was not applied!!!!

I hope they meet a slow and painful end, damned thieves!

Maybe we can just drop by, but the head office, so to speak, exists, of course I had found a company from where they would operate so I asked if they had fire detectors and spontaneously it disappeared from the website, maybe we should just drop by

I need to track down the third-party merchant I made the credit card deposit to to request a chargeback

Yes called Enigma from Budapest

I thought I had already encountered the worst casinos on the face of the earth but this one tops them all.

These knowingly carry out conduct to cause a player to lose any winnings.

They cancel your withdrawals

You ask them three times to suspend the account so as not to lose the funds and they don't

If you close your gaming account, all the money in your gaming account will be retained

They delay the payment of a withdrawal beyond the deadlines set in their T&Cs (3 days). I have yet to receive the withdrawal money I entered on Friday!

They offer no protection to players and do everything they can to make you lose what you have won.

Blacklisted casino and you still manage to give it a good rating..