JackTop Casino - general discussion (page 8)

Same for me, they don't respond to anything! This week I received a message from my so-called Oliver, my VIP manager and get what? Standard commercial: we haven't seen you in a long time and blah blah. But he doesn't respond to my messages, and in fact they say contact me, I am ignored everywhere. Maybe someone can find the owner via Indeed and send a message because I don't have an account myself!

We have to think of a smart way to get back at them, such as through social media, because I believe there are more people who have been scammed. Because I didn't find this platform easily when I was stressed

Hello. If I may, I thought you lost the money just before the account got closed without a reason. I'm also sure I asked about that earlier, but from the complaint's perspective, it seems like the casino is now withholding your winnings - meaning active balance.

So, in order to keep this conversation fully updated, can you clarify this part for me, please?

I think it's really important to consider only the correct information. Thank you.

If you find yourself in a similar situation, I truly think you should submit the complaint too. It's free of charge, so the only investment is your time. Sounds like a good deal to me:

https://casino.guru/complaints/createaaa 👈

Hi

no, you understood correctly and that is what happened!

Hi!

Thanks for your prompt response. So you really lost the balance just before the account was closed? Oh, I see.

Several people leave messages on Trustpilot with similar stories to us and they indeed respond with a request to contact us, even though that is impossible. Then after every bad reaction they add a few more positive ones with 5 stars and they keep doing it, it's just a scam. Someone has to stop them. You're helping people here! But since this casino blocks anyone who deposits a lot of money or wants to pay out winnings for no reason, something must be done about it. I sincerely hope that someone will file a group complaint and look up the owner of this stupid casino and various social media accounts with their name so that people can be quickly alerted when they google their names.

yes

I understand your frustration, but let's see how the complaint turns out and if the casino manages to answer and clarify the situation from their side. 

That would certainly be welcome.

I reach also out to their affliate partners

Did you get an answer or are you still waiting ?

I have also seen your open complaint and I think it would be good to answer all the questions that have been asked because Petronela doesn't seem to do much with what you wrote last time. So feel free to do so here on this link. 

Ok ill do

Ive send her a mail

Great to see that you have exchanged some answers in the complaint, so I firmly believe that everything will move forward. 

If you have something new, don't forget to update your complaint and feel free to update me on the forum as well. 🙂

Well that casino has responded to my complaint and claims that I am lying and misleading. So they can respond to people incredibly simply.

Yes, they are terrible scammers, they gave it a grade of 8 when I started, but that was just fake, that affiliate is just as bad, they must be Russians, I think

Now I'm curious what Thomas the man who handled my case will do! Because it is clear that they lie and cheat and they should not and are not allowed to operate in the Netherlands.

I have now asked if they will give me 50% of my money back and I am curious to keep you informed. If they are honest they will all give my money back.

Well, I hope so too, but no communication at all for me

Have you considered informing Tomas about your thoughts and arrangements with the casino?

I read the complaint, and I still think you want your deposits back simply because you lost the whole balance and now you can't "win" the money back due to the account closure.

Please correct me if I'm wrong. 🙏

In the name of fairness, what seems to be utterly wrong in your complaint, please?

I feel you both share the very same story.

Quoting from your currently opened complaint:

"I recently came across another complaint involving the same casino. In a previous instance, you mentioned that the casino was not holding any funds, and your account balance was zero when it was blocked."

But now, it has just disappeared. That's truly a coincidence. I guess we will see soon enough.

I have responded in the complaint about what I think and want and why!

if you take someone's money for no reason and do not take away the possibility that you have a chance of recovering a loss or a profit or even more losses! This casino does not have a mandatory set limit so I don't see the problem why they felt it necessary to block my account after I deposited 6000 euros

Thomas read that and I hope he is motivated to contradict the casino. It