iWild Casino - general discussion (page 8)

Payouts are simply not carried out, very dubious casino. Should be closed. Guru's recommendation is not correct

Hi, may I know why the money was not paid to you ? Did the casino tell you any reason ? I didn't learn much from what you wrote, so could you tell me more please ? 

New, don't know why. It's just a good trick

But why are they on this dubious site?

You are right. Guru’s recommendation is dubious at best and seems like it is based on affiliate commissions.

Bonus T&Cs are sketchy and 5x rule has ripped off countless people.

Max withdrawal is 400 Euros if you can even get them to pay.

All Altacore casinos scam their customers and they all get a good rating on Guru.

But Guru has to put food on the table even if players get scammed

If there is no payout, I report it to consumer protection in Austria. Now it's Guru's turn

I don't know if we understand each other, I would like you to tell me more about what happened and you basically didn't write anything. Do you have a verified casino account? 

However, according to your complaint, I saw the following: "It was held up again and again until everything was lost." You mean you lost the money in the end? 

I don't think there is any reason to give certain casinos a good rating. If you mention that you find the Terms and Conditions unacceptable and there are a lot of things wrong with this casino, how is it possible that you played there when you knew about all this ? If you don't like it, it's best not to play at that casino. Also, if you just lost your money there without any problems, I'm going to disappoint you, but casinos always have an advantage over the player, which I think you know all the time. And so most of the time players lose their money here. 

So if you say that our ratings are bad just because you lost somewhere, it's just a personal opinion, which is not based on any facts, where the casino made a mistake. 

If I'm wrong, you have the option to file a complaint whenever you think the casino is unfair to you. 

Hello Jaro,

You state:

"If you mention that you find the Terms and Conditions unacceptable and there are a lot of things wrong with this casino, how is it possible that you played there when you knew about all this ?"

Well let’s see. Could it be that they were highly recommended by Casino Guru? lol

You don’t really know how anything is going to pan out with a casino until you try to get money out of them.

"So if you say that our ratings are bad just because you lost somewhere, it's just a personal opinion, which is not based on any facts, where the casino made a mistake."

Actually I won with IWild! Getting money out of them was the hard part. IWild intentionally delays payments to frustrate people with a withdrawal pending hoping they will reverse and gamble. Giving a high rating to a company with a lack of ethics lends to the idea that Guru rates based on affiliation incentives rather than customer safety.

Yes, it is usually the case that in casinos, probably the most problems arise only when the players go to withdraw. However, according to our team, we have not found any unfair Terms and Conditions and when there is a possible dispute, the casino always tries to resolve it and has not yet had a single unresolved complaint. 

Regarding the fact that you won, I'm happy for you. In that case, if you have an issue with withdrawing money and it takes a long time, you know you can reach out to us. However, we also give casinos 14 days to sort out the whole withdrawal process and if nothing changes by then, then our team will intervene. So how long have you been waiting for your money ? 

I also ask you to refrain from making unnecessary comments about how we give ratings on the basis of affiliate incentives, because you have not yet proven anything that would indicate that. 

If you still have a problem and money in your player account, you have the option as I mentioned to file a complaint. So far I have the feeling that this is just a shouting in the dark. 

Hi

I'm starting to get a little nervous, I'll describe it from the beginning

Yesterday I took a casino bonus of PLN 214 with a 50x bet, then I turned it over, I had PLN 2,000 in my account, but I knew I could only withdraw PLN 1,070, so ok, They took PLN 930 from me, The amount left to withdraw was PLN 1,070, but I decided to keep playing , I didn't care whether I lost or won. , I could withdraw them because they were on the "real balance", but I continued playing and won a total of PLN 5,100. I will add that in the real balance the financial department made a mistake, because they treated it as a bet and took PLN 4,030, which, as I will add once again, was not bonus money, but the "real balance". They once took a surplus of PLN 930 from PLN 2,000 to PLN 1,070 and then when I won 5,000 from these "real balance" they took PLN 4,000 again

so after wagering the bonus I can only lose??

what if I took PLN 20 of the bonus for coins and turned it over to withdraw, I would have a maximum of PLN 100

and the minimum payment is PLN 250

there is no logic here

Hi. Have you tried to confront the support of the casino, perhaps? Usually when you play with the bonus and you finish the wagering of that bonus, you need to withdraw the winnings from it, as far as I know. So you should ask for the withdrawal of that PLN 1,070 and only then you should continue to play. Otherwise it would be still considered as winnings from the bonus, actually.

Did you have any other real money balance in your account, or just the winnings from that bonus?🤔

when they took PLN 930 I made sure that the funds were in the actual balance and they were PLN 1,070 so I started playing. from my description, after downloading PLN 930, it appears that the funds can only be withdrawn, i.e. they should be sent from the machine, and not transferred to the actual balance... I contacted support but received no response so I can only lose 1070? despite the fact that the funds were for real balance? this sounds like a scam what if I am a user who deposits only in cryptocurrencies and I received PLN 20 for coins, the maximum I could withdraw was up to PLN 100, and the withdrawals available in the casino in cryptocurrencies range from PLN 250. so he won't be able to do anything about it

what if i lose my 1070 will the casino refund me again? the answer is no and it will even be happy that I decided to try to play it The casino guru highly recommends iwild. But their behavior is very suspicious... a message should pop up saying that I can only withdraw funds and nothing happened and there was no information about it it is not clearly written in the regulations either I am a player from Poland, the website is in Polish, but the translation of these regulations is not correct

Hello,

Thank you for your overview. Can't say I understand your description, though.

Thus, in my opinion, it would be best to ask the casino and wait for their response. Then we can try to focus on the official explanation and then compare it to the terms and our fair standards.

Sadly, in some casinos, English terms go before other translated versions, hence, it's crucial to address the casino every time you need consultation.

I'd really love to help, but from your description and probably due to a rather poor translation, I do not understand what happened to you.

Perhaps you could try to reconstruct it again? I would also prefer the casino's point of view, just in case.

Thank you.

Okay, so I'll describe the situation from the beginning:

I received 214 PLN for casino coins and I had to wager it 50 times. I managed to do that and finished wagering with around 2000 PLN.

A message popped up saying that the maximum amount I could receive after wagering was x5, which left me with 1070 PLN in my account. (It didn't say I could only withdraw, it even stated that I had completed the wagering and the 1070 was MINE.)

I went to my account profile to check if this money was in the "real balance," and it was. After a short thought, I decided to keep playing because, in principle, it wasn't a satisfying amount.

From this 1070 PLN, I made 5100 PLN, and then I decided to pay finally as they had already deducted 930 PLN. So, I made three withdrawals of 1700 PLN each (equivalent to 3x400 euros).

In the morning, I received an email saying that the amount I could withdraw was only 1070 PLN, which is such nonsense that I don't know who came up with it. Why didn't any information pop up after completing the wagering that I couldn't play further?

What if I lost the 1070 PLN? Would the casino refund my money? Of course not.

Is this a fair practice? Considering that the money I wagered can only be lost? Is it fair that there is no information popping up stating that I can withdraw the money?

Honesty cannot be called the practice of not notifying me that I can only lose the money.

I also wrote to customer service earlier asking if I could play with the bonus after wagering, and I got a reply that, of course, I could. But I didn't get any message stating that I could only lose because if I win, they will still take the funds that are in the "real deposit."

What if I am a casino player who only deposits through cryptocurrencies? Then I would receive 20 PLN for casino coins, and for withdrawal, I would have 100 PLN, but the minimum withdrawal by cryptocurrency is 250 PLN.

I also don't understand how one can recommend such behavior. I am a player who has been playing for 10 years. I have never felt so cheated by a casino recommended by Guru Casino. I have never filed any complaints.

We also know very well that I am probably one of the few who has experienced this type of fraud, and I see similar situations in cases resolved by iWild.

Now tell me, how many people have gone through what I have, but for smaller amounts than 4030 PLN, and haven't even mentioned it?

ou recommend this casino as:

1.Honesty with a high rating of 8.7/10

2.You recommend it because it's in Polish

3.You tolerate bonus manipulations

4.This is not the first such situation; it's a recurring issue, judging by closed cases, and you still allow such dishonest practices.

5.I have the impression that you haven't fully verified the operating rules of this casino.

Thank you for explaining the issue to us. I have seen that you've submitted a complaint here with our team and I am sure they will do their best to get it solved.

In the meantime, this article could help you to better understand how do we review the online casinos and what do we include in the safety index.

I hope for the fast resolution in your case, if you have any update from the casino, make sure to let us know, please.

The WORST casino i ever played. No winnings! Never!

Im alweys winning

Hacksaw providder

Lier!

Hi, I'm sorry, is it all just about not being able to win at the casino ? The truth is that the casino always has an advantage over the player who will lose his money sooner or later, so it should be a source of occasional entertainment and players should only spend as much as they are willing and able to afford. I wouldn't go to any extremes and not with the vision of making some money here. So how about you ? 😕