iWild Casino - general discussion (page 7)

i will update my post soon. today my bank sent me a statement which proofs that my old card is inactive,so i will send it to them. also is not easy for me to go at this time to a bank store because im sick these days. it is very sad that i have to do all this things for just 250 euros.i dont want to know what someone has to send for a bigger win

Oh, I'm sorry to hear you're not feeling well.

But do you know what? To me, it seems you have the hardest part completed. With luck, no further hassles for you to get 250€.

My fingers are crossed for you 🤞🤞

ok thx for your reply i sent them a statement with my last 10 transfers and it proves that i deposit to them. and after this they told me that i verified my account completely. no money on my banki account yet but the problems seems to resolved

I'd say it's still good news. It takes some time to approve the transaction because the verification usually comes first. Hopefully, it won't take too long. Please let us know when you get the money. 🤞

I can confirm i took my money 2 hours after the verification! so i would definitely say that it is a legit casino.. i believe that from now my withdraws there will be easier there with my verification. so thx for your help you are amazing. generally as i said before i like this casino they have a lot of games. THE PROBLEM SOLVED

Great news, indeed! Thank you kindly for this lovely update!

I honestly hope you won't come across additional obstacles ever. 😉

Good morning,

I played at Iwild with a bonus... at the moment the bonus conditions were met, I was at around €500-700 (at that moment the balance should have been reduced, if at all)... after that When the bonus conditions were met, I won another €1200 and was now at €1900.

I applied for the payout, of course sending documents several times by email... and shortly before I finally received the verification confirmation, I received an email saying that a total of €1,050 would be deducted from the €1,200 because it was the maximum amount that could be paid out The bonus is €150...the bonus conditions have already been met and the €1200 was then won.

If the bonus conditions were implemented while there was €700 in the account...how can you deduct more money from me afterwards (that I won with supposedly "cashable" money) than what I won in the bonus... .

Then the casino could still deduct money from me outside of the bonus conditions months later after I have made €50,000 in sales, as happened in this case.

According to the lawyer, it was fraudulent because I was no longer within the scope of any bonus conditions.

Support hasn't responded to my emails for days!

Hi there.

I'd say that normally, when a bonus ends, the remaining bonus money should be deducted. So the player is certain that the bonus has ended and that no additional bonus terms remain active.

Sometimes the bonus ends by creating a withdrawal request, but the outcome should be the same.

I feel this is the merit of your issue. Is it?

To be honest, I would like to see the casino's point of view. I hope we won't be waiting for too long. 🙏

Still haven't received any response so far.....the live support tells me I should " kyc@iwildcasino.com "Write to me, but unfortunately I haven't received any further response from them to date....

I deposited 40 EUR yesterday built it up to 170, completed KYC (after serveral hours and tries, whereas in other casinos it takes like 5 mins but whatever), and now I'm getting emails from the fucking suppport team asking me for more documents like bro I gave them my address card, a letter from my bank my ID all of my fucking documents there is literally nothing else more I could give them. Worst of all that all this is for fucking piss 170 Euros XDDD such a fucking joke muslim site

edit: sorry for the salt but this is a fucking joke and u know it

edit2: after another good 45 minutes and 2 emails later they are STILL ASKING FOR MORE DOCUMENTS, and they are the same onces and I have already provided them all the documents I can. Remember I'm trying to withdraw 170 EUR.

Sometimes it can take some time to get a response, but if the casino doesn't get back to you and doesn't try to resolve your situation, feel free to let us know and we'll do our best to help.

In the meantime, let's try to be patient for a while. 

Hi, to begin with I would say that it would be appropriate for us to behave politely although I understand that it is not pleasant to be in such a position. 

However, as far as the documents are concerned, according to the screenshot it should not be difficult to complete the verification. Is there any problem that you can't complete something or is there some document that the casino rejects ? Or do you have some other issue ? 

Please let me know how it goes and whether you managed to verify successfully or not. I would like to point out that we are giving the casino 14 days to resolve the KYC, so let's see where this goes.

I will wait for your reply.

I can send you the exact picture I sent them for this, I sent them a bank statement containing everything they asked for and just at this moment I received another email from them asking for those things AGAIN. I sent them the entire PDF at this point, let's see what will happen.

EDIT: PROBLEM GOT RESOLVED, BUT BEWARE WITH THIS SITE VERIFICATION PROCESS IS ACTUAL CANCER. THANKS AND HAVE A NICE DAY🙂

Perfect and I'm glad it's resolved. But can I know where the problem with your bank statement was before since it was rejected ? Sometimes you have to be a bit patient because this process is very important for casinos. 

Anyway, since you have successfully completed the verification I hope everything will continue to be fine. 🙂

I don't know where the problem was to be honest, every version I sent contained the exact info they've asked for numerous times. But my last try was good when I sent the entire bank statement PDF.

Unfortunately, after 9 days I still haven't received an answer from support ( kyc@iwildcasino.com ) received.....Since the money was illegally deducted from me, I have never received an answer again...

So in the end it probably doesn't even matter as long as everything is resolved successfully. I hope you won't have any more problems in this casino. 

However, if something should happen, you can contact us. 

I have a feeling that 9 days is quite enough for a response from the casino, which is a pity that they didn't provide any. 

However, I saw that you have a complaint and our team will try to help you. To let you know what you can expect in the complaint, I am attaching a guide where you can get useful information. 

You can find it here. 

I hope your situation will be resolved and everything will turn out well.

I will keep my fingers crossed. 🤞

This casino lowers the RTP in all slots and it's mentioned on other websites too! Casino Guru advertises and collaborates with this establishment, therefore giving it a high rating. It's impossible to win in this casino. All popular slots have a low return to player percentage!

Hi, what RTP are we talking about since you say the casino has reduced it on the games and what provider are we referring to ? 

I would like to correct you that we do not collaborate with the casino and we do not advertise it, but we provide information about it and that is the difference. 

Casinos in some cases have the possibility to choose the RTP of certain providers that they will offer to players, but to be precise, it is not something that makes up the safety index of a casino. If you are interested, you can read about how we review casinos in this guide. 

Besides the fact that you lost in the casino, do you have any other experience here ?