The player from Austria had not received a payout of 400 euros from iWild Casino. He had claimed the withdrawal was repeatedly delayed until he lost all the funds by continuing to gamble. The player had waited for 2-3 days for the withdrawal to be processed, despite repeated queries. We had determined that a withdrawal could take up to 14 days and the casino was not accountable if the player decided to gamble away the balance during this period. As the player had lost the balance, we concluded the issue was no longer relevant and thus, the complaint was rejected.
iWild Casino - Player's winnings were not paid out.
Amount: €2,700
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
The money just wasn't paid out. Then everything was lost to gambling. This should be shut down.
Automatic translation:
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10 months ago
Dear Potti995,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with iWild Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
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10 months ago
Translation
First of all, 400 euros only went to the payout account three times and everything was verified. It was held up again and again until everything was lost. That's not how it works. I also don't understand that Guru appears on this page. It's crazy. Otherwise I'll report it to him Consumer protection in Austria
Automatic translation:
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9 months ago
Dear Potti995,
Do I understand it correctly that you have played away the balance you had? How long have you been waiting for the withdrawal?
