IceCasino - general discussion (page 26)

Yes, but I try to negotiate with the casino, the first step is that they have to provide a solution, they promised me 5 k, that's the problem, I managed to prove it

I understood

However, it's still a block, because I can't activate any more bonuses and that's what I said, they blocked my account and I can't activate any more bonuses, it's a block, they promised me 5 k they will have to pay, because in court the fine could multiply up to 209 times this value

So much so that they stopped responding to me because they realized the blockage, but the promise was proof and we give 5 k I have the prints

According to the complaint, the only thing we need to hear from you is whether you got the money since the casino representative confirmed the transaction had been carried out.

For days ago:

"Sorry you've faced issues.

We've checked the records, and found out the following:

1) The withdrawal transaction was created at 05.12.2023 13:41:06 (UTC)

2) The transaction was confirmed at 06.12.2023 13:56:01 (UTC) - this is exactly according to T&Cs of the casino. If you do not agree - please kindly specify which of the terms was breached.

3) The withdrawal was being processed by the PSP, and at 12.12.2023 10:15:47 (UTC) was completed.

Please kindly inform if you've received the money and if the "issue" is resolved.

"

Source: https://casino.guru/icecasino-player-s-withdrawal-has-been-delayed-46

Since then, you are only capable of showing your very rude behavior here. I suggest you write less and read more. If you keep pushing your propaganda further, and I'm sure you hope terribly to get your "content" viral, your access to this peaceful forum will be terminated. 

Reflect on your attitude, if you can. 

Hello.

Wouldn't you say it sounds like a crystal clear bonus hunting? I mean, each player is allowed to create just one account. When someone tries to bypass the bonus limitation by creating another one, I'd say it is obviously an unfair approach from the player, which would most likely end up with balance loss and account closure.

Or did I take it wrong, perhaps? Let me know, please.

From what I understand, he was just "limited" from receiving bonuses on his account and found that his friends are still receiving promotions, so he concluded that it happened exclusively to him. It didn't seem like he created other accounts to abuse the promotions, but rather that he just noticed that their friends' accounts were still receiving them. The only difference was the way he used the word "blocking", he was not blocked because he appears to be able to access the account normally, he just stopped receiving promotions on his account, which unfortunately is very normal to happen in casinos.

I have no relationship with him, I just wanted to explain this confusion with the word "blockade" that he had hahah.

You described it exactly right. I thought it was pretty clear from the way I tried to describe it, whether it was the casino or other players. But to no avail. It's precisely as you said and also that the main problem was with the bonuses that the player doesn't get, because the casino decided so. I have nothing more to add. 🙂

The customer representative must learn to speak. Conversations are a little harsh

Hi, what conversation from the casino are you specifically referring to ? I just want to make sure I understand so there is no misunderstanding.  🤔

on 18.12 I requested a withdrawal of 400eur from ice casino, on 20.12 the money was withdrawn from the account, but the withdrawal is always in the process and I have not received the funds/money, I contacted the casino every day and they always assure me that everything is fine with the withdrawal and that they have arranged theirs, but that the matter is with a third party, they are just procrastinating and obviously do not care, and they don't intend to pay out the funds at all, shameful

Hello, I'm sorry about your situation, but it is possible that the problem is with a third party. On the one hand it is good that the casino is communicating with you, but on the other hand I understand that it is not pleasant to wait for money for almost two weeks. We give casinos 14 days to resolve the withdrawal situation, so if you continue to have problems, don't hesitate to let us know and we will try to help you and you can file a complaint with us.

Hello folks

I'm back today, even though it's been 2 months since my disaster with Icecasino.

But I am of the opinion that if you have been cheated out of your winnings to such an extent, you have to reveal these disasters to posterity, to other players, at least that is something you owe to make publicly available, be it as a warning, as a precautionary reminder to everyone , or what ever.

At that time, I no longer felt mentally capable of continuing to comment on the events because it was completely tearing me apart emotionally and I simply needed the distance to no longer be emotionally vulnerable to the matter.

Today I'm telling you because the anger is still there.

And something like this shouldn't happen to any fair, loyal player, at a casino that boasts a 10 out of 10 rating in publicly renowned forums.

But it seems to be standard throughout, given all the experience that you can read here again and again.

After I waited for my €4500 for almost 3 weeks, shortly before the nervous collapse, thousands of chats and daily harping and stalling from support with irrelevant standardized answers, €1000 of it had arrived in my account, the rest, i.e. 3500, always arrived credited back to my balance in divided amounts after the money had already been issued for payment by, as they said, an external payment provider for almost 3 weeks.

I was repeatedly told they were sorry, that there were difficulties with the payment provider, and that I should then use another payout method.

After 3 weeks had almost passed.

Please admit, apart from the already more than ridiculous approach and ignorantly negligent handling of the payout policy towards the customer, it throws you into an incredibly deep hole of anger and frustration.

Not to mention the hassle of verification, which was completed long beforehand and was immediately rolled out as soon as I made a withdrawal request.

I can't tell you how many times I have to take a selfie and another credit card and a proof of salary that shows everything, sensitive data, tax number etc etc, nothing can be blacked out, not even a single transaction that really doesn't belong to anyone something concerns😴.

This casino wants to make it clear to you that something so impossible is something I have never experienced before.

Last but not least, I come to the final bill, after the money was credited back to my balance again and again after 3 weeks, I was at my wits' end. Yes, they probably had me where they wanted to see me, I have the €3,500 ultimately playful.

Today I admit it, as time heals wounds, I still haven't gotten over my anger 😴😂, it's the ultimate mockery, every experienced player will be able to understand that.

And even today I still don't understand why I was asked to pay out in 400€ shares, I never got a clear answer to my question, and I'm still very resentful about this casino, it's just disapproving , this way of dealing with the customer.

You no longer have trust, you are cheated, stalled and flooded with standardized answers that tell you everything but do not inform you about what is really going on.

It's a shame, you deposit, almost, safely, and without reservation, immediately, and of course you play to win when you deposit, and not to experience such things when you win a larger sum.

To raise the question of gambling addiction at all in such matters is an absolute mockery to the customer and should be prosecuted to the utmost, because it is precisely from these customers who regularly bet large sums that the casino earns money.

Any discussion that uses this question to discuss the matter, in relation to withheld winnings, refusal of payouts by a casino, etc., is completely illegitimate, irrelevant, superfluous and, above all, attempted misleading, in my opinion to the highest degree.

Even though in my case this type was never mentioned by a casino, but I have read about it so many times, in other cases, it is an absolutely baseless absurdity and an absolutely criminal approach for a casino to even plead with it Case by case.

So, for today, I've said enough, and I just want my story with Icecasino to be public here, and not to keep it from anyone.

I haven't deposited there since then, and suddenly I can't activate any bonuses anymore, or I think I claimed bonuses too often for their liking😏, that's another kind of funny thing about Icecasino, but wow, sorry for today I've written enough.

Oh, I read your post and it's a pretty sad story. What I'm sorry about is that you didn't file a complaint at the time because IceCasino is quite active when it comes to complaints and I think there would have been a chance to resolve the case. Especially if it was €3,500 because that is not a small amount. You managed to withdraw 1,000 which would not have been satisfactory for me, so I understand your feelings. 

However, if something similar should happen in the future, don't hesitate to file a complaint. You won't pay anything and our team will try to do everything possible to help you. 

As far as bonuses are concerned, I think it's been mentioned by several players at the casino that they are not allowed to activate any. Nevertheless, in this case the casino can decide who they will and who they will not provide them to. This is unfortunately a common practice.

Anyway, thank you for sharing your experience, it was certainly not easy and I wish you luck. ☘️

Hello, I have more than half a year of experience with ICE CASINO, in 2023 I made several withdrawals that were successfully concluded in 2-4 working days.

Unfortunately, this year I requested the withdrawal of 800 euros divided into 3 withdrawals that are in process from 09.01.2024.

I kept asking for a deadline to resolve the withdrawals, but the answers were simple and without any effect.

Is there any way you can help me?

Hi, is your situation still persisting and you can't make a withdrawal ? Did the casino also tell you why this is the case ? Didn't you get any withdrawal from the 3 mentioned ? 

In this case I would recommend to file a complaint here on this link.

If you would like to know what you can expect from this process you can check the information in this guide.

Are you in ?

Hey, Ive tried to verificate my account, but they ask of bank statement where they can see transfer via rapid. However it cant be seen. It is seen as 'Paysafe Payment Solutions Limi'. That is why I didnt get my verification done and dont get my money. I need help what should I do. They dont help me in the chat.

The name of the transaction is not in your control; each transaction has its own ID by which it can be identified.

Your bank statement will default to this ID when you open transaction details.

They can't talk their way out of this.

Anyway, I don't understand why ICE CASINO always causes its customers these inconveniences and difficulties.

They hit me with an attempted withdrawal of €4500,

Left hanging in the air for 3 weeks, pure harassment, my account had been verified long in advance, and the groundhog greeted me every day. They couldn't send the money to my account, TECHNICAL PROBLEMS, there were no more details for me.

Funny, no other casino had these problems with my account.

I enjoyed playing there because of the great bonuses and the extensive provider range.

But they linked me in the best possible way and cheated me out of almost €4000.

Strategy, make people wait 3 weeks for 4000€, transactions in 400€ parts, they say otherwise nothing works. What's the point of all this, and if you do that, you won't get your money either. Will only be rejected with standardized answers.

After 3 weeks they book your money back into the balance, I emphasize, "in pieces", sometimes €1000, sometimes €800, go back and forth with you until you gamble away your money again.

No compensation, no apology to the loyal customer, not a word, nothing, just glad you blew it again.

For me, ICE casino was an account for nothing but stomach ulcers.

They should be strictly prosecuted and their business should be banned.

Sorry, casino guru, someone seems to be in love with the manager there, or something, your reviews are no longer related, are no longer transparent and are very difficult to understand.

With all your fame😏

Hello there. You actually should ask the support what you could do about this situation. The best way of doing this is to send them an email. Unfortunately when it comes to rapid transfers, in some banks this can happen, and the casino should know that and be prepared to find a solution. Especially if this is the only reason they won't let you pass the verification. So, please, talk to the support about it, and if you see, that there is no way out, let us know and our complaint team will try to help you.

Hello and thank you for your post. In my opinion, the information you have provided to the other user, were really useful, and hopefully will help. 👌

I am sorry you have to go thru this kind of situation and I can understand your feelings about this casino. Have you ever tried to file a complaint when it comes to this issues with a casino? Unfortunately without the complaints we, here in Casino Guru, are not able to include this situations to our review of a casino. Not even if the players write a review of a casino describing their experiences, which actually can help some other players, we do not include those to the safety index of a casino. So if you are interested, you can read about how do we handle the process of reviewing in this article 👈, and do not hesitate to ask any questions, if you need some more information.

Thank you very much Romi, thank you for explaining the necessary ways. But these discourses are very frustrating and time-consuming for me at the moment, you get the feeling more and more that fir cadino operators are counting on exactly these aspects of everyday human life and are playing with the people who leave their expensive money there. It's just like that. I just keep telling myself that at some point I'll have time for all of this, until then I can't do anything other than stop paying in. Thanks Romi