IceCasino - general discussion (page 30)

Hello,

based on the text, I would not say the casino intends to confiscate your money straight away. Instead, I would expect their compliance team to analyze your activity in order to suggest the best options to help you play within the safe borders.

Or do you have any other details concerning the confiscation? I understand it sounds scary, but the idea is to help you avoid possible problems, it seems.

thanks for pointing this out for me. Yes. now it does seem like it, they just unblock my account, I can go and withdraw but I can't place any bet. It does sound scary and panicking

No problem. I understand you got scared, but I still think that keeping you away from spending is precisely the goal. At least for now, until someone from the responsible department discusses the situation with you.

I wish I knew how long this usually takes...

I am playing ice casino from more than 15 days i initially deposited 10$ .

Now the balance in my account is currently more than 2100$+

I everyday bet around 6000-7000$

My total bet will be more than 50,000$+ (approx)

I have more than 3500 loyalty points in my account.

I am betting today and they suddenly blocked my account .

It is a scam website

Hello,

Quite some amounts you have there. It must have been a shock, I reckon.

Do you have at least some idea why your account has been blocked? As far as I know, this casino always shares at least some details. Could you kindly look into the email box, or perhaps when you try to log back, you may see a short note? Anything at all to start with?

At IceCasino we are committed to maintaining a fair, secure, and responsible gaming environment for all our players.

We have a zero-tolerance policy towards bonus abuse, multi-accounting, and the use of false or fraudulent identification documents. Any such behavior is considered a serious breach of our terms and conditions and will result in immediate account suspension, forfeiture of winnings, and permanent exclusion from our platform.

Hope this clarifies.

Good afternoon, I would like to consult you, I had a problem with Ice Casino, during the morning I bet money in which I won 4,006,741, I wanted to withdraw 4 million and it did not allow me, in which I contacted them via chat to consult and they told me that they will update the page on which the app was installed, I made a withdrawal of 1 million and at 3:00 p.m. I entered a meeting via meet, at approximately 5:00 p.m. I entered and the money was not there, I bet more money to play, I contacted them again and they do not want to answer me with what happened, they only say that the money continued to be bet even though I did not play more because it was a lot of money to play it even though I could lose it, they told me that you could help me, I just need help with that since it is a lot of money that was lost and it was not me who played it, thank you

Who can help me please?

Hi, if they can't tell you anything then click on this link and file a complaint with us. 👍

Our team will try to do whatever it takes to help you and hopefully you and the casino will find a reason why this happened. 

However, did you watch any gameplay history where it was confirmed that you continued to play with money even though you claim that you did not? That might say a bit more about the whole case. 

They, just like the Ice Casino, are rip-off artists and they work together. They told me that they would help me, but I only got a lot of nothing from them.

I was just looking at your complaint and the casino made a statement. Did you lose your money in the end? I saw that they said you had to send in a document.

casinoguru honestly how much does this site pay you to have such a rating on your site? you don't even have to be an expert, just play a few games and you get a rating of 1, not the one you give it, it's a rubbish site, I would highlight the Fazi provider.. it's disgusting everywhere, but what it does on this site goes beyond all limits.. your chance of winning on its games is 0, but every provider has a continuous low RTP with them, good advice for those who haven't registered yet.. you only win here if you don't register, if you don't like to lose constantly, then anywhere, just not on this company's sites.. casinoguru this is the biggest disappointment to you, I don't know what you are rating based on, but it's a shame that you are deceiving people with this high number

Hello,

I believe there's no purpose in explaining anything to you, as your demeanor suggests that you're not receptive to a genuine response. I'll skip that part.

If you doubt the casino games' RTP, gather evidence and reach out to game providers and casino licensing authorities, please.

Once you have confirmation from those parties, kindly provide it to us.

This is how the licensing model currently works for gambling. I'm sorry. The Safety index has never been about how often or how much you can win in a casino.

Alternatively, send any proofs to data@casino.guru. Sadly, there is not much else to add from my side.

Dear Novcsi87

We've checked several random games from Fazi.

All are above 96%. Please feel free to check the RTP of the game on your own.

We can see that you are constantly complaining about RTP not only within IceCasino, so we do wish you luck!

Regards

I have never seen such a scam site.

I deposited 1900€ today... 1900€!!!!

I got a maximum of 3 free spins and that was it.

This can't be true!!

A fraud report will be filed on Monday!!

Better stay away from icecasino!!

Hi, unfortunately this happens sometimes and just because you play with a high balance doesn't necessarily mean that you will have a lot of bonuses. I've experienced situations where I've seen 5 bonuses when the player had €100 and I've also seen situations like you mention where the player has a high deposit and almost never manages to win free spins. 

I don't think anyone will bother with that though, to be honest, and you have to deal with that scenario every time a player plays.😕

Good morning, my name is Alexsandra, I'm also having a problem withdrawing from ice casino, already did all the procedures, did everything right and at the time of withdrawing my money ice casino blocked me, the reason is that ice casino informs me that I am blocked because I used someone else's documentation I have sent several emails asking how this is possible, and no one talks to me simply ice casino blocked me and until today I try to recover my money but no one helps me, so I say I understand your frustration, look stay calm everything will work out for you.Have a good weekend.

Hello, Alexsandra and thanks for reaching out.

I imagine this situation sounds weird and most likely spoiled the fun. As far as I know, the Ice casino representative has always responded to players' complaints, which makes me feel optimistic. If there is some problem or perhaps even misunderstanding, I expect that to be explained in the complaint.

You did great when you decided to complain. 👍

Wish you a sunny Monday, and do not hesitate to respond if you could use some talking.

I am a long-term player at Ice Casino with VIP Gold status and a history of successful withdrawals.

My account was fully verified and confirmed as "completed" by Ice Casino before I requested a withdrawal.

I submitted a withdrawal request of €100,000 via bank transfer, which entered processing status.

During the processing period, my account was blocked for an administrative issue related to my name.

Ice Casino staff later acknowledged in writing that the casino failed to properly verify my name beforehand, admitting this was an internal error.

Despite this admission, my original winnings were annulled and I was offered €5,000 as a "gesture of goodwill" while my account was blocked.

I accepted the €5,000 under account restriction and without any explicit or informed waiver stating that this payment would be final or that I was renouncing the remaining balance.

Grounds for this complaint:

My account was verified and approved prior to the withdrawal.

Ice Casino has admitted that the verification error originated from the casino.

Annulment of winnings after completed verification is disproportionate and unfair.

No clear contractual clause or written waiver was presented stating that acceptance of €5,000 constituted a full and final settlement.

Request:

I respectfully request a formal review of this decision, written clarification of the legal basis for the annulment of my winnings, and reconsideration of the cancelled amount, given that the error was administrative and acknowledged by Ice Casino.

All relevant evidence is attached, including chat transcripts, screenshots, proof of verification, withdrawal request details, and confirmation of the €5,000 payment.

May I ask you what the issue was with your name, though?

Also, when you accepted the money they offered to you, had the amount already been paid out?

When exactly did this happen, please?

We need to know all this in order to help you, to know if we will be able to intervene.