IceCasino - general discussion (page 31)

I had it in my name as Paulo and it was approved by them, the account was verified... I'd made withdrawals before and there were never any problems

Now I've accepted the 5000,000 euros but when I went to make a withdrawal it wouldn't work because it said I'd have to place bets with that amount of more than 10,000 euros, in other words I've been tricked again ...

They don't want to pay and I've got a receipt where they admit they didn't check it properly.

My name was there but it wasn't complete, they say.

You mean that you didn't fill out your surname, right?

Yes, but they approved it that way. I had already made withdrawals with my account that way, thanks

Yeah. I'm asking just to know exactly what happened.

If you'd like to ask our complaint team to intervene, you need to file a complaint here and explain everything well.

What do you say? Will you go for it?

What do I have to do then? Is there any cost to reversing the situation?

If we don't get in touch with the casino, we won't be able to tell what can be done, actually.

So, you need to start by submitting the complaint.

Okay, I'll do it, then I'll have to fill it in

When I make a complaint the casino in question doesn't appear there to choose Ice casino

No worries at all. Please choose any casino from the list and explain well to which casino it really belongs.

My colleagues will fix it for you.

I've already complained

I see it. Your complaint will be reviewed soon by one of our first responders, and you will be notified about what to do next.

Ice casino replied I'm not going to say anything until you've spoken I've delivered everything that proves I'm right I'll wait

Hey, thats impressive, so how about saying the positives aloud? 🙂

Don't hesitate to name anything you find good or not good; tell the whole experience, this is the right place.

Why are you guys removing my reviews and can you please explain to us why they deserve a 9.8/10 score when huge casinos like Stake etc have way lower ?

Your review was not accepted because it is not a review. These are your general opinions and observations, plus the other half was about how the casino pays for a good review on our website and how it is not possible that they have the Safety Index that they have. What's more, the casino is not obliged to ask players whether they are addicted or similar. If they did that with every player they have, they would probably need quite a lot of people for it.

I am sorry, of course, that you found yourself in such a situation and that you fell into something that is certainly not pleasant. However, it is your duty to notify the casino about it and insist that they self exclude you if you have a gambling addiction. What you consider to be something the casino should have asked about, whether something was wrong, the casino does not have to see that way at all, and for them the warning signal may be something completely different.

So, when your review is based on a review of the casino, its negatives and positives, and not on general statements where you also bring us into it, then I can look at it again. You also had an open complaint connected to the review, and that is another reason why it was rejected. With an associated complaint that was rejected, the user review is, in most cases, rejected as well. Not always, but it is often like that.

As for the Safety Index, the casino does not have a single complaint that has not been resolved. It is attentive to our complaint resolvers, and whatever case they deal with is usually resolved. So that is the reason why they have such a high Safety Index.