IceCasino - general discussion (page 31)

I had it in my name as Paulo and it was approved by them, the account was verified... I'd made withdrawals before and there were never any problems

Now I've accepted the 5000,000 euros but when I went to make a withdrawal it wouldn't work because it said I'd have to place bets with that amount of more than 10,000 euros, in other words I've been tricked again ...

They don't want to pay and I've got a receipt where they admit they didn't check it properly.

My name was there but it wasn't complete, they say.

You mean that you didn't fill out your surname, right?

Yes, but they approved it that way. I had already made withdrawals with my account that way, thanks

Yeah. I'm asking just to know exactly what happened.

If you'd like to ask our complaint team to intervene, you need to file a complaint here and explain everything well.

What do you say? Will you go for it?

What do I have to do then? Is there any cost to reversing the situation?

If we don't get in touch with the casino, we won't be able to tell what can be done, actually.

So, you need to start by submitting the complaint.

Okay, I'll do it, then I'll have to fill it in

When I make a complaint the casino in question doesn't appear there to choose Ice casino

No worries at all. Please choose any casino from the list and explain well to which casino it really belongs.

My colleagues will fix it for you.

I've already complained

I see it. Your complaint will be reviewed soon by one of our first responders, and you will be notified about what to do next.

Ice casino replied I'm not going to say anything until you've spoken I've delivered everything that proves I'm right I'll wait