IceCasino - general discussion

If you want to discuss anything related to IceCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Yesterday I deposited 2 x 60 euros and this amount has not yet been credited to me

Hello, have you asked the casino what seems to be the problem?

What deposit method did you use?

Yes, I also wrote directly to the service and have not received an answer until today. I also paid by immediate transfer

Hello, so you have some answers now? Has the problem been solved?

No, unfortunately not, because I can't get an answer from either the live chat or customer service

Oh, I understood you received some information yesterday. Well, maybe you can try the payment provider support in the meantime. Can you see both transactions listed in your bank account, please?

Sometimes there is a problem with authentification and the transaction is canceled instantly (it happened to me a few times, so I ended up in my bank in the end)

Well, it was booked back because I didn't look, the money is gone

Ok, so there should be no problem with both transactions on your side. I just tried their live chat, seems inactive too 🙁.

I got some sort of answer:

Would you mind trying their live chat again, please?

Yes, I'll try the live chat again

I wrote to the live chat but didn't get an answer

That's so strange, please, try it a bit later. I hope you get this resolved, because it seems the chat works sometimes.

Hello, any luck with the live chat or with deposits, please?

no

Our team is working on your complaint at the moment, if there is a way, they will find it. I'm eager to see what went wrong in your case.

Yes, I'm curious too, I've written so many times now and the employee had seen the money come in but hadn't credited it

That makes me even more curious. On the other now we know that your deposits have truly arrived.

Yes, I also wanted to look for the saved chat where he wrote me that, but I can't find it right now, but I'll keep looking when I'm done with my LZK

It would be a great piece of evidence if you manage to find it.