Forum Casinos IceCasino - general discussion

IceCasino - general discussion

10 months ago nadineanders81
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8953 views 180 replies |
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10 months ago

Yesterday I deposited 2 x 60 euros and this amount has not yet been credited to me

Automatic translation:
nadineanders81 10 months ago

Hello, have you asked the casino what seems to be the problem?

What deposit method did you use?

10 months ago

Yes, I also wrote directly to the service and have not received an answer until today. I also paid by immediate transfer

Automatic translation:
nadineanders81 10 months ago

Hello, so you have some answers now? Has the problem been solved?

10 months ago

No, unfortunately not, because I can't get an answer from either the live chat or customer service

Automatic translation:
nadineanders81 10 months ago

Oh, I understood you received some information yesterday. Well, maybe you can try the payment provider support in the meantime. Can you see both transactions listed in your bank account, please?

Sometimes there is a problem with authentification and the transaction is canceled instantly (it happened to me a few times, so I ended up in my bank in the end)

10 months ago

Well, it was booked back because I didn't look, the money is gone

Automatic translation:
nadineanders81 10 months ago

Ok, so there should be no problem with both transactions on your side. I just tried their live chat, seems inactive too 🙁.

nadineanders81 10 months ago

I got some sort of answer:

file

Would you mind trying their live chat again, please?

10 months ago

Yes, I'll try the live chat again

Automatic translation:
10 months ago

I wrote to the live chat but didn't get an answer

Automatic translation:
nadineanders81 10 months ago

That's so strange, please, try it a bit later. I hope you get this resolved, because it seems the chat works sometimes.

I wrote to the live chat but didn't get an answer

Automatic translation:
10 months ago

Hello, any luck with the live chat or with deposits, please?

10 months ago

no

Automatic translation:
nadineanders81 10 months ago

Our team is working on your complaint at the moment, if there is a way, they will find it. I'm eager to see what went wrong in your case.

10 months ago

Yes, I'm curious too, I've written so many times now and the employee had seen the money come in but hadn't credited it

Automatic translation:
nadineanders81 10 months ago

That makes me even more curious. On the other now we know that your deposits have truly arrived.

10 months ago

Yes, I also wanted to look for the saved chat where he wrote me that, but I can't find it right now, but I'll keep looking when I'm done with my LZK

Automatic translation:
nadineanders81 10 months ago

It would be a great piece of evidence if you manage to find it.

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