Tournament #157 Wisdom of Athena 1000 Xmas - discussion (page 4)

Monk

Nasals

Help me please

Hey, any trouble with the free tournament, perhaps?

Good morning, are you having a problem?

What the use adding comments when AI removes the truth

Game sucks

Hello, that sounds intriguing. Care to elaborate, please?

I really like this site... you can have fun and still win ....

i hoop for big tings

rank 103 so far

South Africa

Bronze

Hi, I'd like my prize xd

Rapunzel

Hello . First and foremost my intro so you have an idea what I do and how I understand this issues. I am an Informatics engineer hopefully that tells where I am coming from . So troubleshooting my system that the support agent advise is an insult to my integrity.

Back to the issue I have typed out the problems I had with that game so the layman can understand and see my frustration that I had 500 spins and the bonus round paid zero amount. The game gave endless problems by getting cut off at pay point timing and that reminds me of capping, throttling and shaping the network . Old tricks that you'll are using . That doesn't go well with the customers . I typed out the message explaining what went on submitted and the message was gone and I was not about to re type the whole thing again. Where did the msg massage go it should have been like autosave on you'll sever. I was frustrated playing that game for about 3-4hour with all the issues included . I can remember exactly what I type . But most casino's need to review that games RTP me as a customer I know I'll get 95% of my RTP but the casino want dont want to return anything. Hope that gives you a brief explanation how the game jams and stalls at certain times and works fine evey other time. My network I can supply a small village with fast internet and no interruption that how stable my network but the support staff will insist it on my side. that is frustrating

Hello,

Honestly, I have no idea where to start with. As an expert, you probably know that we are not a casino or game provider, so we don't provide games to players. Those, free tournaments included, go through the entire "stream" from the providers' servers.

However, this may be a misunderstanding; are you referring to this free tournament?

Since the games and tournaments are free, I find it difficult to address your emotions properly.

I was so right when I said the machine are just to scam you. Can the winners of 1st 2nd and 3rd place come into the forum and say they won the prize. The issue here is that the people who manage the mirror site use throttling, capping , shaping and load balancing for you never to win. Every month I cant be having network issues and the last game I got into the bonus round 15 free spins 1min before 21h00 CAT I got kick out the game surprisingly not Casinoguru but Pragmatic only came back at 21h05 , continued the free spins ......$12 from 15 free spins. To Casinoguru its not your doing and you'll are doing a wonderful job on the website I might be wrong in saying the providers are at fault but if you audit the environment it seem the people who manage the mirror sites are the real scammers. I might get banned from the casinos but the old VPN is positive backup once they cut you off sign in from another country on different time zone and try not use Chrome reason have the game running and see what shit they send on the website scripts before the the reel can stop the script has the total you won. It is what it is ...folks . Casino Guru you guys have the ability to make changes in the online gaming industry because you'll have the biggest weapon and that's the customers. So keep up the wonderful work you'll are doing

Hello, a few things need to be addressed here.

I understand that this was frustrating, especially when a tournament or bonus round doesn’t go the way you hoped. Network issues or disconnects can be annoying, but they do not automatically mean that games are being manipulated or that someone is scamming players.

To clarify a few important points:

Casino Guru does not operate casinos, game servers, mirror sites, or game providers. We do not control Pragmatic Play games, their outcomes, or how tournaments are processed. Free tournaments are run according to fixed rules, and the results are based on gameplay, not on throttling or targeting individual players.

Claims about scripts deciding winnings, mirror site manipulation, or intentional disconnections are not supported by evidence. These kinds of accusations can be misleading to other players, especially when they are presented as facts.

We also cannot allow advice about using VPNs, changing locations, or bypassing casino or provider restrictions. That goes against casino terms and can put players at risk of account closure or confiscated winnings while playing in an online casino.

If you experience technical issues during a game or tournament, the correct step is to report it directly to the casino or game provider with timestamps and details. That is the only way such issues can be reviewed properly.

We appreciate the positive words about Casino Guru at the end of your message. Our goal is to provide fair information and help players understand how online gambling works, but we need discussions here to stay factual and non-misleading.