Heybets Casino - general discussion (page 14)

Well, it's quite easy to answer.

Follow my idea: You registered there, and upon registration, you also confirmed that you read the whole set of terms and conditions. After that, you played, so now it's far too late to debate whether the casino has the rights, don't you think? 🙂

Based on your deposit history and playing activity, each casino "has the right" to ask a source of funds from any player to confirm those funds were alright and the player has played with his own funds.

Maybe you can learn more in our free e-course focused on this topic. Try that here 👈

Yes! By this logic, if they ask me for a picture of me being naked I will have to send it because I accepted the terms when I signed up.

So far I still got no answer/ruling from Gaming Curacao about my ongoing case. Earlier it took them 3 months for a answer, I was hoping it would take less time now but I might exceed that waiting time.

Also, I am afraid that it will take longer since they are involved in a bankrupcy case from another Dutch gambler which might result in the end of 1 Master License Holder in Curacao.

https://www.curacaochronicle.com/post/main/dutch-gambler-files-for-bankruptcy-of-curacaoan-gaming-license-holder/

Good one 🙂By the same logic, use this approach as the reason why you need to read the terms and not just click on "I agree" or "I read T&C". What do you say?

Of course, I understand you may think it's easier to oppose the casino because you feel you are in the right position. (Frankly, I'd say you are not.) What I was trying to explain is that cooperation is always the best way. Follow the logic, please: if the casino insists on something you disagree with, wouldn't you say that passing the verification should be your priority? Once you have the money, you have all the time you want to tease them.

Anyway, as I said, proof of income is sort of a standard. I'm sorry you don't like it. 🤷‍♀️

"Based on your deposit history and playing activity, each casino "has the right" to ask a source of funds from any player to confirm those funds were alright and the player has played with his own funds."

Oh,.. add the ongoing legislative changes happening right now, and in my opinion, the delay is inevitable. 🤦‍♀️

First of all, 98 % of my volume is on casino with heybets.io and you are helping players with casino releated problems. You (casino.guru) seem to think it is the 200 usd in sportsbetting which is the issue. As stated previously, my case with heybets is in regards to verification, not sportsbetting or casino play. That is why I say your statement is false, because it has not taken recent events into account. The case have moved on from the complaint submitted July 2023. " We are all alike, but some are more alike than others". Seems relevant to write as I am not as alike as others here in the forum. Robbed in broad daylight and no one reacts.

With the courtcase and possible more claims to arise (as more duped players will join) which will lead to a higher workload for them.

And if they get declared bankrupt it will only become harder 😕

Despite its grief tone, I agree it makes sense - frankly...

Hey there.

I was truly hoping it wouldn't come to this, but allow me to share what we found out when you're saying

" We are all alike, but some are more alike than others" you are quite close indeed. 🙁

According to internal information, "the player was blocked due to sports betting fraudulent activity (flagged by provider BETBY)"

There's more, and as an additional special sign, we are convinced you're not using our complaint platform in good faith. But I respect you as a member, and won't share further details, which puts you in a not very decent light.

Aside from that, I and no one else are familiar with the most recent events you mentioned, but in any case, it won't change the fact that the latest complaint against Heybets was closed due to sports betting. 🤷‍♀️

If you feel you need to update information, ask for the complaint to be reopened, please.

We are not aware of any casino-related complaint recently submitted against the same casino by you.

So, is there anything I can help you with, perhaps?

You should read some George Orwell to understand my quote. An underrated writer in my opinion.

I sent a new complaint against heybets.io the 09.02.2024. I have not heard any news regarding it.

"sports betting fraudulent activity (flagged by provider BETBY)". I placed a bet on a price which was higher than it should be (in my opinion). The logic of every sportsbet placed by every bettor btw. It is quite apparant that you have not been in the sportsbetting game. I am good at sportsbetting (I like to think) and placed a bet in a niche market where others thought the price was off too. The sportsprovider has decided to flag it as fradulent due to this. Betby is known to be a sportsbook for bottom tier curacao casinos. What they say is fraudulent I cant really take seriously.

So, what have I done wrong here, if I might ask? And yes, this is was what transpired in regards to the sportsbets at heybets.io.

I am sad that you say "There's more, and as an additional special sign, we are convinced you're not using our complaint platform in good faith. But I respect you as a member, and won't share further details, which puts you in a not very decent light." I beleive all the complaints I have sent to casino.guru would win in IBAS. Please share the details. I have no issue with it.

Thanks for the recommendation, I've already read one book by him at school. He's not such a bad author. 

As for your complaint from the date, I have the feeling that it is all about sports betting and I think that is why it will not pass in the end. As we are not familiar with the issue, it is difficult to assess whether or not you have done something wrong. 

However, have you tried to file a complaint on any sites dealing with sports betting ? Maybe there it would be more meaningful and they would be able to help you. I could also give you some links to such sites if you are interested. 

Hi Radka. Please look at my complaint again. I am shocked. Casino was asked by casino guru the question. And what have they done?

They waited for 3 weeks, and now ask me for documents ( i do not now which one) and they even have not replied to your question.

It is so obvious that they are doing it intentionally. Look please at other complaint. They wait for 2-3 weeks, and reply at the last moment

Would love to do so, but you are the only complaint service they respond to. If you could find any other I would love to use it (I have tried the previous linked).

As I said, sportbetting is not the main issue here. I can send communications with heybets so you can see for yourself. They have never contacted me directly saying I have done any wrongdoing. Not in sports. Not in casino. They know they can get away with dropping the word "sports", and you will not do anything. I have barely touched the sportsbook.

That's exactly what they do. They constantly find ways to avoid giving the profits to the world without any justification. The casino guru can follow the same tactic and pressure them by asking them things about why they don't justify delaying their answers and paying out the winnings. heybets casino has specific tactics to systematically avoid paying winnings to its players and this must stop. He can't steal people's money like that without reason and reason.

Casino guru, people trust you to help them solve their problem because you are the most helpful and organized. You can not focus on sports betting since heybets itself does not have anything to offend the players, it simply uses it as a defense because it knows that you will not engage in order to slip and abuse the customers' money.

I've seen the casino's reply, but you'll probably need to deliver the documents to the casino anyway. This has been going on for 5 months, which is an extremely long time I would say, so in this case I would cooperate to get it resolved as quickly as possible. 

Nevertheless, you say you don't know what documents you have to send to the casino ? Did you try to ask them about it, or is it not written in some email ? 

Yes I have seen what links have already been offered to you and unfortunately I have no other. 

As far as your problem is concerned, according to your previous answer I also had the feeling that it was mainly related to sports betting. You have to understand that if that is the main reason why you want to file a complaint, you will be rejected. If that is not the case you can try to submit a complaint, but if the team evaluates that it was the same thing again, the complaint will be rejected. 

I don't know what else to add because I think everything has always been well explained to you throughout.  

I think our team is trying to do as much as possible to try to help players. However, we have to realize that if it is found that the case is related to sports betting, we have no possibility to evaluate such cases correctly. If the casino is using it as a defence mechanism, then it will all be determined in a complaint. So I firmly believe that everything will be fair for you and I will keep my fingers crossed. 

You are certainly doing a very good job, it's just that it's up to you to force even more such scam companies who click on us to play a few bets because they know you don't manage them. If you see they responded immediately to my complaint when your representative called them and then to a more specific question they have not responded for 3 days.

Frankly, we have no power to force casinos to do anything. We always try to contact a casino based on the facts if a complaint is justified and there are many casinos that are uncooperative and unresponsive, for example. So I think that as long as the casino responds to your complaint and tries to resolve your situation, it might be on the right track. But I don't want to get ahead of myself yet, so we'll wait and see how this all turns out. 

I hope it goes well.

9.2 Is it true?