Heybets Casino - general discussion (page 15)

They do not answer 15 days

No they are lying which is kind of fraud, but this casino does not care as they only want to show a good reputation so players will join them and deposit money.

Casino Guru can intervene and ask Heybets casino to revise that score since it is a false score, as forgery is a felony.

And with a complaint being closed as unresolved today their score will drop which is great news so players will not be warend against this rogue casino.

Hi, about what did you write to the casino ? Does it refer to your withdrawal and your complaint against the casino ? Did you try to email them and not just use live chat to find out what's wrong with your withdrawal ? 

Either way, our team will try to help you as best as they can in your situation. 

It's certainly not nice to be ignored but if you happen to get an update let us know. 

I send email everyday

@Jaro or @Radka

Is Casino Guru going to take measures against Heybets casino since they are exploiting your logo for a very good score while this is false? Casinos that show fake licenses or fake reviews should never be trusted but this would also harm the name of Casino Guru platform as players would think this is real..

They must be dead. There is no other way to explain why they never answer!!

Definitely not a good sign, submitting the complaint was a good step, if I may say so!

Frankly, the overall picture is not very convenient. Let's just hope the people behind this casino recognize the need to address players' concerns, and I'm certainly not speaking only about complaints!

🤞

Hello.

Thanks for bringing this up to the front! I'm quite convinced none of us were aware of this "promo" action. Therefore, I agree that immediate action is required. Notifying our Data Team now.

I hope you don't mind me saying you're just great, we appreciate having you among us!

Also,

I wonder if Casino Guru is going to take measures with all the on going complaints against Heybets since the casino has a strategy where it re opens complaints and then responds after two weeks (just minutes) before seeing the complaint being closed as unresolved to maintain the complaint open without harming their own score. Yet, the casino does 0 effort to resolve complaints which is a real shame. Some complaints have been open for several months and if you look in the complaint what the casino did they only gave replies that say nothing then being in repeat etc..

While I understand that Casino Guru team wants to resolve the cases and not to punish casinos we are reaching a point where enough is enough and the casino should start resolving things instead of delaying it for months until the player gives up!

Hi, I think that's a pretty good point, but as you said, we're always glad when a casino tries to solve problems with players. In cases like this, if they don't succeed, the complaints will be closed as unresolved again and they will get black points for that. In situations like this, although I know it must be frustrating for the players, I would recommend that they leave their money alone and wait for the outcome. Our complaints team will evaluate everything and unfortunately sometimes it takes time. If they decide that the casino keeps extending the time to reply and always responds at the end and it's not relevant for the case, then there will definitely be some information about that. So far, nothing is happening and a cool head will certainly be needed for everyone. 👍

It also looks like Gaming Curacao is no longer their licensor as the sub license has been expired according to the seal.

Unfortunately, I am still waiting on a ruling on my case and doubt to get one which means that I might have to go to court to retrieve my money back.

Good day to you.

There is a chance the casino is in the middle of the process of acquiring a new sub-license. I've seen the same situation somewhere else.

Well, this is just my point of view, and I fully understand yours. I wish I could say something more precise or helpful.

Hi Radka,

That could be possible, but since it has been expired and the lack of responses on this platform from the casino this feels like a deja vu of Beemcasino which also was at first very responsive and afterwards stopped responding and resolving complaints on this platform seeing their casino rate drop hard.

Let's not paint the devil on the wall and hope for the positive, although I know that if you've been in a similar situation and it didn't turn out well, you tend to see it realistically. I hope you are both right and the casino is in the process of getting a sub-license and you will get the answers you need and the money. But we will see in time. 🤔🤷‍♂️

Agree.

But Jaro I do expect Casino Guru to take measures against this casino since they exploit your logo with a false score. That can be seen as forgery as the casino intend to lure players with this score(since the casino safety index was never above 8.0).

Hi, I've passed this on to our data team and we'll see what happens. I guess the misleading information will be given away by the casino because they don't have a perfect rating. So I also strongly believe that players will check the review on our site and see that it is not true. Thanks for the warning. 

Unfortunately, the casino is lacking to respond on more complaints as the number of unresolved complaints has increased.

As mentioned earlier Casino Guru should step in and force the casino to remove the false score of 9.2 as players do believe this is a real rating. If the casino would really be harmed by this fake score they would have done more effort to resolve complaints on this platform to see their rate become higher..

For my case I have contacted a law firm in Curacao nd in The Netherlands to see what legal options I have to retrieve my money since the master license holder and this rogue casino don't respond to my claims.

Hello,

Despite how much we would love to do so, we just can't enforce access to the casino's web page to correct the false rating. I would love to believe that our community understands that one and only Casino Guru's "official rating/Safety Index" is presented on our domains. I'd say we live in a world where the source of information is more important than the information itself - if you catch my meaning.

However, may I know which Curacao law firm caught your interest? How's it going?

Hello Radka,

Currently it is too early to share law firm names etc. as I am still in the first phase of this whole process as there are many ways for a lawsuit which I am currently investigating with a Dutch law firm that helps duped casino players from casinos without licenses. And from that point onwards we will see if I have more benefits to file a court case in The Netherlands or in Curacao.

But despite my case, it is clear to me that this casino is rogue and should be avoided if players want to see their winnings paid out. Given the high amount of unresolved complaints this casino has given up on resolving disputes.

It's clear to me that it's hard to digest such a thing, and I wouldn't be impressed either. 

However, since the whole process with the lawyers is going to be awaited, I would be glad if you could give us some result or progress afterwards, if possible. Of course it's all up to you, but if it goes well, maybe it would help other players as well. 

I hope that you will be able to get a fair result and everything will work out as it should. 

I will keep my fingers crossed for you. 🤞