in the afternoon the male operator whose name I don't remember always says this bullshit.....the truth is one and I know it for almost certain there have been money problems between the various partners and they don't have money to pay.... ...
email received on January 10th.....
Regarding the reports sent to this Agency relating to the failure to process withdrawals by the Dealer GENIUS SRL 15439, we inform you that investigations into the matter are underway.
I'll wait until the end of the month then if I don't receive any more news I'll have my lawyer write directly to me.....
If you get an answer, you can share it with us. I'm sure it will be useful for other players as well. I hope it will be as soon as possible. 🙂
Hi Mario,
Sorry for the inconvenience, we are working to improve the service.
We will be active again very soon. Geniuswin sent me this email.....you too?
can you log in?
Me too. They talk about "maintenance"
I think AAMS is finally moving in the wrong direction...that is, either they pay or I take away their license.....
Good evening, I spoke to an operator (Giuseppe) to ask for information on the site "under maintenance" and about withdrawals. He replied, even in a rude way, that since I made a complaint to adm I have to contact them and no longer to them as I did almost on a daily basis. Furthermore, he also told me that I am no longer their customer, also adding with the term "spacchio" (in Sicilian meaning c....) that my situation is no longer of interest to them.
I also spoke to this ignorant person and discussed it about 15 days ago.....he always responds rudely, I would like to see if he were in our situation with thousands of euros blocked for some time what he would do in our place..... I only because I'm a family man but if it had happened to me 5 years ago I would have already made a trip to Sicily to talk face to face with this subspecies of human being... I repeat that's how it went now AAMS closed the site so we will have to take the money from them....I'll wait until next week then I'll contact the monopolies again to understand what I should do
Ok we'll update
Good evening, obviously they told me that there are checks and they don't know what, they lie to the last one. However, yes, there are a couple of arrogant and presumptuous male operators, but they do it because they are the bosses of the company, they are not random operators. However, let's see if the situation resolves itself, I also wouldn't know exactly what to do to get the money back
I'll keep you informed as soon as I hear from the monopolies to know how to move to take our money.... anyway in 20 years I bet something so crazy had never happened to me... I immediately understood that the situation was bad bad
He even told me that since I complained to adm I am no longer their customer and that I no longer have to contact them for the money but adm.
so since they no longer want you as their customer, the law says that they should close your account and give you the remaining balance within 7 days....let's see if you tell them like this what the hell they will reply to you.... .I don't contact them anymore because I've already understood for some time that it's useless then knowing me I'm in the wrong with various insults and honestly I don't like it.... February we start with AAMS and let's see how it ends.... .
He even told me that if I continued to call he would report me, adding that since I complained to ADM I should have called them and not Genius. It seems that this complaint bothered him quite a bit...
Ahahahahaha he was reporting you hahahaha this is really a joke... I hope they really end up badly...
Good evening, I spoke to an operator (Giuseppe) to ask for information on the site "under maintenance" and about withdrawals. He replied, even in a rude way, that since I made a complaint to adm I have to contact them and no longer to them as I did almost on a daily basis. Furthermore, he also told me that I am no longer their customer, also adding with the term "spacchio" (in Sicilian meaning c....) that my situation is no longer of interest to them.
So I don't think the casino should behave this way, as the problems with withdrawals are on their side and certainly not to harass other players. I would be very happy if they would respond to your complaint with an explanation, but I am not sure if that will happen.
However, if you have an update, don't hesitate to let me know.
He even told me that if I continued to call he would report me, adding that since I complained to ADM I should have called them and not Genius. It seems that this complaint bothered him quite a bit...
Maybe if someone from this group gets over the edge, they might "bother" to answer the complaints...
Good morning everyone.. yesterday I finally received the withdrawals from the Geniuswin site!!!!!
Seriously!? How long were you waiting? And, above all, how did you do it?? I've still been stuck since September...
I called Geniuswin several times and each time they told me something different. In the end I decided to write to adm reporting everything the operators told me in detail and they replied that they were carrying out checks (I don't know what kind of checks). Yesterday I finally received the credit. Obviously I won't play on that site anymore, better more reliable historical sites..
You were very lucky, I did the same things but, obviously, nothing was resolved... I just got back in chat and they say the same things. However, I'm glad that at least someone got their money back, let's hope that ADM is taking serious action and everyone will get theirs back.
Yes, obviously no one will play on that site anymore
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