GeniusWin Casino - general discussion (page 5)

What a bad experience... Surely adm is doing the checks

This morning I also received their email about the processed withdrawal....until I see the money in my current account I won't believe it ahhahahhahha....however, since yesterday there has been this message on the site.... Customers are advised that due to technical maintenance of the site it is not permitted to deposit and/or place bets.... Thanks to our reports, AAMS will have threatened them with paying all customers and until they do so they will have suspended their license! THIS IS DONE! They didn't understand it the hard way and it took the hard way.... what a disgusting bookmaker, I will never pay a euro into it again....

🥳

Basically they just snubbed me because I'm the one who's been waiting the longest hahahahah, I hope it's because they're going from last to first

I think they paid those who contacted AAMS via certified email or e-mail at the beginning of January.....you were also too patient, after 15 days I was already going crazy hahahahha....anyway the matter is simple until everyone pays you can neither deposit nor bet...

I also contacted AAMS at the beginning of January, they also replied that they were carrying out checks. I hope anyway that everyone will just pay, then I hope they go bankrupt

oh yes let's hope.....what a bad experience and if AAMS hadn't been there we would have seen the money with the bonicolo....

Now that's perfect news. 🎉😊

I'd like to know what was behind the fact that the casino eventually paid you out when they ignored you and told you not to write or call them. 

Either way, I guess it doesn't matter because the most important thing is that you got your money. I assume this casino will already be on your blacklist. 

I read your conversation and I hope that you will be able to get the money with the help of AAMS as well. Don't hesitate to let us know about any news. 

I'll keep my fingers crossed that it will be as successful as the other player. 🤞

nightmare finally over! This morning. The money has arrived in my bank account... let's hope that all the other people will also receive their money and please stay away from this site! Never again ! Bye

Well, I'm pleased and I hope that, as you wrote, other players will be able to get the money as well. 😊🎉

Nevertheless, could you also add this information to the complaint so that Mirka can close it ? I would be grateful to you. 

Enjoy your money and I wish you good luck. ☘️

I have the same problem. I requested a withdrawal in mid-January, but a month has passed and I haven't received anything.

the status of the withdrawal is being managed, but there is no news.

What can be done?

HI

you need to send an email to dir.giochi.gad-scommesse@adm.gov.it or dir.giochi.giocoadistanza@adm.gov.it and explain everything to them by putting your username on the site that doesn't pay ( www.geniuswin.it ( ©2019 Genius srl - PIVA 14695421009 - Catania - Corso Sicilia 105 GAD 15439 ) tax code your name and surname ... they will contact you again.. ..

If you have the PEC it's even better.... send it here dir.giochi.gad-scommesse@pec.adm.gov.it

A thousand thanks,

very kind.

but do you have any news by any chance?

yes yes I received the money about 20 days ago.....after about a month and a half that I had requested the withdrawal....but only because I contacted the monopolies there are people who have been waiting since last September... .

A thousand thanks,

very kind.

I proceeded to send an email to the addresses you provided me, entering my details and sending screenshots of the withdrawal.

Did ADM contact you quickly?

after about 15 days but there were the Christmas holidays involved....I hope they are quicker this time

Thank you,

in case I write to you here in case you need anything else/advice.

A thousand thanks

Hi, I saw that you also filed a complaint with us about your case, but if I noticed correctly it is about sports betting, because you are talking about football. Unfortunately, we do not deal with this area in Casino.Guru, so I have a feeling that we will probably not be able to help you in this matter. 😥

However, I know that a player has advised you how he managed to solve the problem, so I would be delighted if you could resolve this situation as well.

I see that you have already sent an e-mail. Could you update us on how your case is going ? 

I have a slightly different problem but still with them. On January 12th I made a slot win of around 850 euros and upon exiting the slot the balance remained unchanged, as if I had never entered that slot, despite there being a session code and everything else. I am more and more convinced that they took that money because they have no money to pay in the hope that I couldn't prove that win or didn't score anything. As luck would have it, I recorded the screen and everything, so I have absolute proof of everything. They've been procrastinating for a month saying they'll check, but now they can't because the site is under maintenance. It's been under maintenance for a month now though hahaha

I wrote to ADM via PEC and let's see what they say, I sent a PEC 9 days ago, now let's wait