GeniusWin Casino Review

The player from Italy was unable to withdraw his winnings from Geniuswin Gaming as the site had been shut down. He had €75 in his account which he could no longer access. The Complaints Team had marked the complaint as 'unresolved' due to the casino's lack of cooperation and the fact that it was no longer operating. The player had been advised to contact the Italian Licensing Authority (Agenzia delle Dogane e dei Monopoli (ADM)) for further assistance.

The player from Italy had filed a withdrawal request almost a month ago but the site appeared to be unreachable. The player also noted that many other users had lodged complaints. The player had confirmed passing the verification process and that the winnings were derived from football bets, not bonuses. We had asked for the current status of the withdrawal request and any communication with the casino. However, the player did not respond to our inquiries, leading to the rejection of the complaint due to lack of further information.

The player from Italy had an issue with his winnings from the Starburst slot game not being reflected in his account balance at GeniusWin Casino. Despite multiple attempts to contact customer service, he had received no resolution. The casino's site had been under maintenance for an extended period. The player provided evidence of the winning session, but the casino had not responded to our inquiries. We had marked the complaint as 'unresolved' due to the lack of cooperation from the casino. The player had been advised to contact the Italian Gaming Authority for further assistance.

The player from Italy was struggling to withdraw winnings from the Geniuswin platform. The withdrawal request, made on 29/12/2023, had been continuously delayed under the premise of verifications. Despite our attempts to mediate the situation, Geniuswin Casino had not responded to our queries. As a result, we had marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We had recommended the player to contact the Italian Gaming Authority for further assistance.

The player from Italy had requested a withdrawal of 400€ in September 2023, but it had not been credited to her account despite multiple reminders. Her account had been fully verified and she had been in contact with the casino, which claimed to have had issues with their payment platforms. The player had closed her account in November, expecting to receive her funds within 15 days, but this did not occur. Despite our team's efforts to mediate the situation, the casino did not respond to the complaint. The issue remained unresolved, and the player had reported the case to the Italian gambling authority (ADM) for further investigation.

The player from Italy had made a withdrawal on December 13, 2023, but had not received the funds. This had been his first withdrawal attempt after passing the KYC verification, and his winnings were not accumulated using any bonuses. Despite initial doubts about the casino's responsiveness, the player eventually received his money. The player's issue had been successfully resolved.

The player from Italy had requested a withdrawal from Geniuswin on September 4, 2023, but it was still pending more than four months later. Despite having a verified account, the player’s inquiries were met with inconsistent excuses in the chat. After the player had provided additional information, we had invited the casino representative to join the conversation. However, despite repeated attempts to engage the casino, we received no response. Consequently, we had marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We had recommended the player to contact the Italian Gaming Authority for further assistance.

The player from Italy, despite having had a verified account and payment method at Geniuswin, had not received his winnings since December 2023. The player had requested the withdrawals on December 26, 2023, and January 1, 2024, and these had been his first withdrawal requests. The casino had replied to his daily inquiries by stating they were unsure when the platform issues would be resolved. However, after the intervention of the Complaints Team and communication with the casino, the player confirmed that he had received his withdrawals, and the complaint was marked as resolved.

The player from Italy had been waiting for a withdrawal request since October 19, 2023, despite having all documents validated. The player stated that the casino had not provided specific reasons for the delay, only mentioning an unspecified problem. After several attempts to contact the casino for clarification and resolution, we received no response. As a result, we marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We advised the player to contact the Italian Gaming Authority for further assistance.

The player from Italy had two withdrawal requests totalling 1664 euros that had been in process since September. Despite continuous prompts from the support team, the withdrawal had not been completed. The player confirmed that he had successfully completed the KYC verification process and had made several withdrawals in the past. He also mentioned that he had contacted the casino, which cited issues with their payment platforms as the reason for the delay. We had tried to contact the casino multiple times for clarification but received no response. As a result, the complaint was marked as 'unresolved', which could have negatively affected the casino's rating. We had recommended the player to contact the Italian Gaming Authority for further assistance.