The player from Italy had filed a withdrawal request almost a month ago but the site appeared to be unreachable. The player also noted that many other users had lodged complaints. The player had confirmed passing the verification process and that the winnings were derived from football bets, not bonuses. We had asked for the current status of the withdrawal request and any communication with the casino. However, the player did not respond to our inquiries, leading to the rejection of the complaint due to lack of further information.
GeniusWin Casino - Player's withdrawal is delayed.
Amount: €1,000
GeniusWin Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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2 months ago
Translation
Hello,
On 22/01, I submitted a withdrawal request on the GeniusWin site.
Almost a month has passed, but the site seems to be unreachable and I've noticed many other users have lodged a complaint.
What can I do?
Automatic translation:
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2 months ago
Dear gonzogin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
HI,
I passed the verification process by sending all the documents and validating the gaming account.
This is the first time I have made a withdrawal on the site in question.
Winnings are derived from football bets and not made with bonuses.
Thank you
Automatic translation:
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2 months ago
Thank you for your reply, gonzogin. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here. Thank you in advance.
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