GeniusWin Casino - general discussion (page 3)

talked about it again 2 minutes ago....always the same answers....we are working soon you will receive your money but there is no certain time frame....same answer given a month ago.....

Good evening, don't give too much weight to what they say in chat, they also told me several times that they would be processed the following week, sometimes they even gave me specific dates... in the meantime my withdrawal has been stopped since September 4th, a scandal . Once they say that they have problems with payment platforms (?), another time that they have other problems, yet another that they had to do some checks, then that monopolies are carrying out checks on some users... completely random excuses

But has anyone ever been paid?

So, until August they had always paid, they were always a little slow, but I had never had any problems. Since August they have completely stopped paying people and we have been stuck ever since (I also know of other people with the same problems since August)

My goodness, that's disgusting...anyway, AAMS replied to me that they are carrying out checks and to wait for their investigation...I'll sue in February if there is no news through my lawyer and AAMS will necessarily be forced to pay me...but you from the 4th September to date you have not contacted AAMS? For me it's almost 4000 euros... in any case we would also have to contact the news strip or the hyenas, we're really talking about a scam here...

No, I haven't contacted you yet, I was hoping it would be resolved without wasting too much time, but it doesn't seem like that. I sent an email last night to aams. However, I have read posts from people who complained about the same situation two years ago, if they paid up until August it means that they will have resolved the situation from two years ago, I suppose... I therefore hope that, rather than a scam, they are not paying because they have run out of money and are taking time to restore the balance sheet somehow...

It's at least a little reassuring if the casino communicates and gives you an update. So we'll wait to see if you get your money next week. Of course, you can keep us informed about the progress. I hope you get it as soon as possible.

I will wait for your reply.

You're welcome, I'm glad I could help you and I'll be waiting to see how your situation develops as well. If you are interested in reading some information about what you can expect from the complaint, you can do so here.

However, I firmly believe that you will get your money. If you have any news, be sure to let me know.

Hi, if you've been waiting for the money since the beginning of September, you've been waiting a long time to be honest. I suppose the reasons you listed have all been told to you by the casino. Are you still in contact with the casino and what was the last thing they told you? Have you played with any bonuses and have you been verified ? 

However, I saw that you also opened a complaint and I strongly believe that we will be able to help you. If the casino writes you something again, don't hesitate to update us. 

Good morning, yes, I tried to write again, but they don't tell me anything new... Mainly they tell me that they have problems with the payment platform or that monopolies are carrying out checks on some accounts (?) (the problem is that if you talk to 2 different operators, even on the same day, they change version...). But these seem like random things to me, given that we've been stuck since September (and given the daily version changes)... Yes, I checked and played real balance.

Yes, because in the morning there is a girl in the chat who says that they have problems with the platform and in the afternoon there is a boy (also very rude) who says that they are carrying out checks on some players... now I think that even they no longer know that say bullshit to keep people happy....the truth is only one that they don't have money to pay they continue to take money from customers so then they will close and run away with the money...and aams allows all this and this is the madness!

I would say that the casino had enough time to make some checks and it certainly shouldn't take 4 months. Have you had any successful withdrawals in the past ? 

Anyway, it seems like a pretty sad situation to me that you can't get to your money for so long and the casino hasn't given you any relevant reason at the moment. 

Nevertheless, as I mentioned before, since you have an open complaint, we will have to wait and see where our team gets to and I hope we can help you. 

If you happen to find out anything new, be sure to let me know. Fingers crossed. 🤞

Good morning, yes, until August the withdrawals have always been paid. After August they are no longer reaching anyone

Oh, that does not look pretty good. I honestly hope there is a way to reach out to anyone available!

Not much else to try, if you ask me. 🙁

Good morning but what did aams tell you? To wait or to report? That they suspended his license?

email received on January 10th.....

Regarding the reports sent to this Agency relating to the failure to process withdrawals by the Dealer GENIUS SRL 15439, we inform you that investigations into the matter are underway.

I'll wait until the end of the month then if I don't receive any more news I'll have my lawyer write directly to me.....

I find it really sad...

There are people who have also made reports to the news strip and the hyenas

This afternoon an operator told me that there are checks in collaboration with adm on the actions of some players and that they have therefore blocked all withdrawals until this problem ends. Then he told me that from the beginning of February they will be escaped.

Is it worth believing?

No, it's one of the many excuses they say, they've been saying it to me for months... Coincidentally they say it to everyone, are they doing checks on all the players so randomly? Go figure... They're just biding their time as they have done so far. ADM is carrying out checks, but perhaps on them, certainly not on the players... They told me that they would have paid out the withdrawals by November, we are still here.