GeniusWin Casino - general discussion (page 2)

no no....withdrawal requested on December 13th.....still under management after 1 month.....

Very bad then...

Perfect if that's the case, so you can open a complaint here on this link. I'll keep my fingers crossed that you get your money eventually. 

Hi, according to the experience of some of the players you can read about here, it looks like the casino is struggling with withdrawals. However, we give casinos 14 days to resolve a withdrawal and since your first one has already passed this period, I think it was the right step to file a complaint.

However, your account has already been verified ? Apart from the casino telling you that they have delays with payments, did they say anything else ? 

They told me that they don't know what kind of problems they have but that all the withdrawals will be paid... verified account of course

same thing they said to me 20 days ago......

Have you tried contacting them recently and pointing out that it's been a month now?

yes yes every single day until last Monday......then Aams wrote to me that they are taking care of their case and I have never contacted them again....anyway the situation is easy to understand they don't have the money for pay they continue to make people deposit so then they will run away with the loot.....unfortunately I think that's how it is....

But is there any protection in this case or not?

state monopolies (AAMS) are paid for but I don't know after how much and in what way..... dir.giochi.gad-scommesse@adm.gov.it or dir.giochi.giocoadistanza@adm.gov.it send an e-mail here and explain everything by putting your username the site that doesn't pay tax code name and surname... they will contact you again....

If they don't pay me within the next month I will do it, hoping that adm will respond immediately.

As soon as I have any news I'll let you know

Sisi thank you 🔝. Me too if I have news

I'm sorry but the link doesn't open and I can't open the complaint with you

I find it strange if a casino says it doesn't know what problems it has with withdrawals. I don't see that as a valid reason, but since you have an open complaint, our team will try to find out as much as possible. 

Anyway, have you had any successful withdrawals at this casino in the past ? 

Of course. if you have any new information, don't hesitate to let us know.

Today they told me that they will process the withdrawals next week.

So I'm waiting next week for what to do

Hm it works fine for me, so can you please tell me what is the problem when the link doesn't open and what does it show you ? 

I can also try again and post you a link where you can file a complaint with us again. 

You can find it here: https://casinoguru-it.com/reclami/tutti

I hope so but I find it really hard...... 🙂

perfect, now I was able to make the complaint....thank you

Try calling and see what they tell you